I bought the side sleeper pillow, which took ages to arrive, and when it did it was just as thin as one of those cheap throw pillow fillings. It completely buckled under the weight of my head and I paid close to $40 for it. The customer service was atrotious! They took days to answer each email and asked the same questions every time. It took 2 weeks to organise a return, and a month after I returned it I'm still waiting on my refund. Looks like I'll be going to consumer affairs about this.