Dshop

Received product with was toilet seats. Realised upon opening one that it was the wrong shape.
Contacted them and they requested pictures and videos therefore I had to remove the packaging. Now they won't accept return for hygiene reasons!
Also won't do refund! Took days For return in Communication.
Very poor and suggest people read the fine print and consider buying elsewhere.

Bought home gym for my son and only thing delivered is a bar. Countless emails/chat sessions and now waiting for a manager named Brock. Also found this person Greg Lalor as warehouse manager on Linkedin but not sure how to send a message.

Bought a new treadmill which turn out to be defective.

Now instead of helping me fix the issue they kept asking me for more information.

After providing information about defective item they said refer to user manual but never fixed the issue.

This is one of most horrible online shopping experience of my life.

Be aware it can happen to anyone.

DO NOT SHOP HERE! My advice based on my personal experience... I paid for goods and never received them. Countless emails and correspondence (he said, she said). Customer service 0/10. Shop here at your own risk!

They sent a damaged mat that was $120 and was completely ruined while shipping, then told me they would give me a $10 coupon code to make up for it, be very careful using this site.

Its not worth your time. The website takes too much time to load pages. And offers on the product are not that great. We can easily find good products somewhere else.

Shocking quality item they sell and customer service is unbelievably poor. Once you pay it doesn't matter you want refund or what they won't help you.
Selling rubbish, do not trust the photos online.
You will get rubbish after paying hundreds.

I requested them refund theu ignored and refused and i have to pay more to remove the heavy rubbish.

Not even 1 piece is decent
All cracked and broken

You will be surprised, if you already ordered from them

Appalling on all levels. I was unfortunate enough to buy computer desk from them. Delivery delayed (by two weeks), delivery instructions weren't followed, and item was left unattended in very insecure location; item received in total disarray, with almost half of pieces damaged.
No replacement or refund was agreed to.
I was only offered to have damaged details replaced in "REASONABLE TIME".
I'll be taking matter further.

Do not give your money to this company. You will not get it back. The pictures mislead you. The materials when received are cheap and in poor condition. Then you try and get a refund and they won't help you. They only offer replacement parts. I even went to Consumer Affairs with no luck. AVOID.

Bought a cupboard, photos looked good. On receipt, wow. I reckon you could do better with a bunch of cardboard boxes and a roll of gaffa tape. Box arrived with a ding in the side, and a few of the panels, which reminded me of silk screens from art class in high school, were already damaged. Some of the posts had rust. Customer services response was basically "we didn't say it was made of sturdy materials, you can return it under the "change of mind policy" and lose 20% and you will wear the return fees back, if its received ok we will refund within 30 days" - really? Left a one star review of the product on their site, and hasn't shown - evidence that they filter the reviews to skew the figures. Total letdown. Avoid Avoid Avoid.

Do yourself a favour and don't purchase from this store. Department of fair trading are reviewing dshop at the moment. My experience was a nightmare with bad service, terrible quality, false advertising and very bad return policy.

I have received numerous emails from Thik yes this is his name …. Both bedside tables faulty one extremely bent like someone actually axed it. Both pieces of crap are covered in red dirt … they are still disputing change of mind policy versus damaged goods and now want more photos. Refused postage and refund.
I have now contacted AAAC who have said I am entitled to a full refund.

Such a dodgy company. I am very surprised to see online that this company is 100% Australian and yet does not follow Australian Consumer Law. I have nothing to show for my purchase because the item was faulty and the only way to get a refund was at my cost. What a joke. This company preys on consumers not having the time or money to return a faulty item. They don't have to stand by their products. They don't have to care, because even PayPal is not stopping them. Absolute disgraceful, unAustralian company.

D shop advertises 24 hour shipping on their facebook page. I paid extra for priorities shipping, only to have my order shipped 76 hours later. When my 1080HD Webcam arrived, I assumed it would work well. I 100% still believe to this day, that this webcam came from Wish. The lens does not focus, the mic does not work unless I forcefully tap on it, and the customer service to try and get this returned is absolutely appalling. I guess the saying "Pay peanuts, get monkeys" really delivers in this case. As all the staff I have dealt with so far, have been absolute monkeys. Countless online chats back and forth and 9 days later, my issue has not been resolved yet.

I bought a Nirvana wooden bed from Dshop. Delivery (by Allied Express) was delayed by two weeks, as my purchase was sent from Brisbane to Perth instead to Adelaide. After a long wait when it finally arrived in partially damaged packaging, I realised that I bought an absolute rubbish. It happened due to a misleading picture and description of the product on their website (i. E. that the bed is made from solid wood, whilst it is not).
I did not even bother to follow the instruction (written in Chinese, with unclear pictures) to assemble it, and gave it away ASAP. I have never had such a bad experience when buying online. I would give Dshop zero rating if possible.

I should had come to read reviews before I placed an order. I ordered a heavy duty outside umbrella but received an umbrella with a light cross base which is even can't hold on firmly the umbrella! The ads is totally misleading.

To my dismay upon receiving my order from Dshop I found that several parts for the coffee table are damaged have sent a letter of complained to Dshop with some photos the reply was that they wanted photo evidence I did send them the photos again with no response at this stage.
I will never ever buy from Dshop again. I am very very disappointed