DSG Performance

I had an over 4 month experience with DSG Performance. I decided to give them a chance since they were a smaller company, gave me reasonable lead times (two weeks) and had competitive pricing. I didn't hold them to this wait time though expected basic levels of communication. Nothing was too good to be true, wait times were in line with others, pricing was within a reasonable percentage of where I'd expect it and they told me. Since they had a few different brands I wanted all in one place, I decided to spend my money with them. This was a near $5k order.

They were communicative, and answered my questions at odd hours, up until payment was made. After payment was made they stopped being able to give me straight answers for basic things. I did not even get a formal invoice for a long time, and had to ask multiple times. Half of my order turned out to be unavailable, though dsgperformance had no problem keeping my money and giving me no updates. Every time I got an update on the order or what was happening, I had to ask them multiple times. The story changed each time and there was no consistency. No updates came unprovoked. I'm reasonable, however if something is no longer available I expect to be notified in a matter of a week or two.

The promised refund for half of my order (value $1-2K) never was processed despite me asking multiple times over the span of a full month. I only received it after filing a complaint with PayPal and my credit card company. I could not even get a confirmation number from DSG Performance within the span of a month to verify that any action was taken on the refund, and was forced to make a formal complaint. Once the other half of the order showed up, nearly three months later, it came damaged. Both items required repair to even be usable. After all the wait time, they either procured used/clearance parts or fumbled the shipping- total spit in the face. Again, DSG Performance was unresponsive and ran out the clock, pushing me off, acting "stupid", partially responding to emails, ignoring important queries on refund status or lead times- all while they held onto my money. For a total of 4 months. They said they would provide shipping labels, or a partial refund, neither happened. They ignored questions in my emails, which I can only assume was to buy time.

At the end of the day they held up my money, lied about their lead times to get my business and followed through on nothing. I was left with junk and had to file a formal complaint with my credit card company. After that occurred, they came out of the woodwork, acting aggressively as if they had not completely screwed me over and wasted my time and held onto my money for months, ignoring the 20-40 emails I had sent trying to get a straight answer on anything.

If you are making an order from this website, do not wait too long, and not a day past 90 days. These guys have no regard for their customers the second they get their hands on your money. They have a great selection, but verify any promises they make. I wish I had bought anywhere else but them.

They love their jobs and DSG performance and that love shines through to their exceptional customer service. They have competitive pricing on all of their auto parts and fast shipping times. They are all around a great company.