• Dropbox

Dropbox

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Overview

Dropbox has a rating of 3.1 stars from 246 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dropbox most frequently mention free version, cloud storage, and customer support. Dropbox ranks 12th among Online Storage sites.

  • Service
    31
  • Value
    29
  • Shipping
    9
  • Returns
    16
  • Quality
    25
Positive reviews (last 12 months): 18.2%
Positive
2
Neutral
0
Negative
9
4
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • If their customer service is so bad, how can they run a secure site that works properly?
  • Going to cancel my credit card to get the charges to stop.
How would you rate Dropbox?
Top Positive Review

“Secure Cloud Storage and File Sharing”

Rekhmir S.
4/2/24

Dropbox provides secure cloud storage and file sharing, making it easy to access and collaborate on documents from anywhere. Whether for personal use or business, Dropbox offers seamless synchronization across devices and robust security features. I appreciate the simplicity of the interface, as well as the ability to share files and folders with colleagues and clients. Dropbox has become an essential tool for managing and organizing my digital files

Top Critical Review

“Conservatives BEWARE”

Kyle S.
2/7/24

I've had a Dropbox account for many years with zero problems. Then on 01/30/24 I get a notification that my account was disabled. I sent customer service an email asking why this happened. I get a robo response saying that I "violated use policies" all i had were Conservative memes and videos supporting our President Trump. Now all of my precious photos and business files are permanently gone, no option to file a petition to get my account back. Nothing. Conservatives beware of this "woke" Leftist company. Put your important files and photos on another platform. You have been warned.

Reviews (246)

Rating

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Other

Reviews that mention popular keywords

customer service (41) credit card (35)
Thumbnail of user rekhmirsorgaardketn
15 reviews
0 helpful votes
April 2nd, 2024

Dropbox provides secure cloud storage and file sharing, making it easy to access and collaborate on documents from anywhere. Whether for personal use or business, Dropbox offers seamless synchronization across devices and robust security features. I appreciate the simplicity of the interface, as well as the ability to share files and folders with colleagues and clients. Dropbox has become an essential tool for managing and organizing my digital files

Thumbnail of user dennisw514
1 review
1 helpful vote
October 2nd, 2020

Amazing service, Dropbox Paper is so simple and intuitive! Also sharing between devices is so smooth.

Thumbnail of user jamesa623
1 review
1 helpful vote
February 21st, 2019

I am very satisfied with their service and very easy system to understand. They have very easy download and upload option but the space is very limited for free user. Anyways, it is very good product and recommended!

Thumbnail of user artemz
3 reviews
7 helpful votes
March 16th, 2017

I really adore Dropbox team. Their products are great, innovative and intuitive. paper.dropbox.com is another prove of it. Since its appering we switched from google docs to it

Service
Value
Shipping
Thumbnail of user regf4
1 review
0 helpful votes
June 12th, 2016

Had some problems with it initially, but their customer support team got in contact with me very quickly and resolved the issue.

Thumbnail of user tracye1
67 reviews
175 helpful votes
December 3rd, 2013

Free network shared folders with ability to co-own or just read items in the folders with other users. Co-owners (who can add to, edit, delete) of folders have to install dropbox, linked users (read only) do not have to install dropbox.

Got a recommendation from a high school principal to use this when we were writing a school based handbook that was too large to pass through the school's email filter. Amazingly easy to use!

I LOVE the ability to co-own (share) a folder so everyone can edit documents or to give people read-only access (link) to documents and pictures. This is perfect for the various groups I belong to where we need to co-author or co-edit meeting minutes, fliers and spreadsheets. Also allows people to read-only folder contents so everyone has access to pictures, rules & regs, by laws.

Dropbox has lessened the need for group email with attachments -- we don't have to send out, receive and edit, re-send, edit again, resend, etc. Easy to use once you speak the share-link terminology. Lots of free space and your space is increased as you share-link to other users.

One drawback -- I'd like the ability to share with others so they can read and edit but not allow them to delete anything! Still, 100% recommend dropbox!

Thumbnail of user hagitt
1 review
1 helpful vote
November 24th, 2017

Like many of the users on this blog, we took the 30-day free trial and ended up not using it after a few times. However, we were surprised to find that our credit card was charged $750 and immediately contacted Dropbox to ask for a refund.
Related: Dropbox Charged me 0 for something I don't want, need or have!

However, the company representative refused any partial or full refund and disconnected me from the chat room when I expressed my dissatisfaction and desire to file a complaint with consumers report. I find such after service terrible and the general behavior of automatic charging without any refund (even partial) to be fraudulent and unacceptable and encourage all to speak up against this company.

Thumbnail of user celineh
4 reviews
4 helpful votes
February 11th, 2014

Thanks to Dropbox! They make filesharing so easy!

Thumbnail of user kilosm
3 reviews
2 helpful votes
April 3rd, 2017

I`m using the service for sharing the files through all my devices - its easy and convenient. As for myself - I wouldnt recommend to store something really important here, but as a personal cloud storage this one works great!

Thumbnail of user annet395
1 review
1 helpful vote
July 14th, 2016

I signed up for a free trial and after thirty days, if I decided to keep the service, it would be a fee of a little over $12.00 per month. My debit card was charged $750.00 yesterday and am livid! Even if they wanted to charge me for a whole year, it would have only been around $150.00! I tried to cancel before my trial ended, but evidently, they don't allow you to do that. I tried every way I could think of, to contact them, to no avail. Scam artists make themselves unavailable for a reason. Contact your banks, when this happens to you... they will turn it over to VISA or any other credit or debit card company and they will start an investigation. These people are nothing but thieves and must be stopped.

Thumbnail of user jonathant53
2 reviews
5 helpful votes
March 30th, 2017

I've been using DropBox for almost 7 montsh now and I absolutely love the product. Easy to use, no issues whatsoever. BTW, their customer support team got in contact with me very quickly and resolved as soon as I had an issue.

Thumbnail of user adaw8
3 reviews
2 helpful votes
July 11th, 2017

Great cloud service for using to pass files among your presonal devices or store some photos/music for the same purpose. Nothing to complain on for me.

Thumbnail of user mariaguadalupel
6 reviews
11 helpful votes
March 24th, 2016

I use the free version of dropbox, it works really well. I hear the paid versions are a complete scam though.

Thumbnail of user michaelm168
3 reviews
1 helpful vote
December 21st, 2013

A great resource for individuals and business. Easy to navigate site and free cloud storage.

Thumbnail of user abigailr1
4 reviews
3 helpful votes
July 26th, 2012

I love the "feel" of the site, the way they have designed it. It is very intuitive, approachable, and comfortable. I use DropBox every single day. I keep some of my important files there, in addition to my back-up hard drive. I learned the hard way that your backup hard drive can fail, and then what? Storage on the cloud is much safer. It's also great, because I have several computers, between work, home, and my iPhone. Dropbox lets me have all my files easily accessible from any computer. I recommend DropBox.

Thumbnail of user jamesl123
3 reviews
22 helpful votes
May 6th, 2015

I have been using Dropbox since there was a Dropbox. Great product. Works simply, easily and I often even forget I have it -- it is like it part of my operating system. Use it on Mac and PC... works like a dream! I flirted with SugarSync which was the most unstable of the alternatives to Dropbox; OneDrive was the slowest; Google Drive the least stable; Box Sync the 2nd most proprietary product (there are some file types it just won't sync, and it is the only Sync service that has that caveat), and iCloud, the most proprietary and oddly interfaced of the alternatives listed.

I have had Dropbox, and I will continue to use it, praise it, and recommend it to everyone and anyone!

Tip for consumers:
As Coke is over Pepsi, and as the Big Mac reigns over the Whopper, so, too, Dropbox knocks the heck out its competitors. If you want stable, dependable and simple, Dropbox rocks (hey, I'm a poet and I didn't know it).

Service
Value
Quality
Thumbnail of user lisam111
8 reviews
87 helpful votes
August 11th, 2014

I love Dropbox. The desktop app is easy to use; set it up correctly, let it sync, and you're good to go. When you need to retrieve your documents, photos, files, go to www.dropbox.com. Simple.

I do work at home, sync to Dropbox, go to work, go to Dropbox, download my file. Then work on it from there. Upload it back to Dropbox when I'm done.

I have used A Drive, Google, SkyDrive, you name it. I've tried them all. My favorite is Dropbox.

Thumbnail of user pearlg14
1 review
1 helpful vote
November 15th, 2016

I've used the free version of Dropbox for about 5 years, since I returned to school, but recently needed more space for a single transfer and signed up for a free 30-day trial of Dropbox Business. Despite the fact that I was late canceling the trial and was automatically charged for a year, the Customer Support team gave me the time I needed to explain my problem, then reversed the charge, all the time treating me in a very friendly manner. I recommend Dropbox as a company that provides an extremely useful service and treats its customers as valued people.

Thumbnail of user lancew3
4 reviews
8 helpful votes
March 2nd, 2014

Fab service and great product! I have been using dropbox since day one and it makes accessing files from multiple computers and mobile devices a breeze! I've never had an issue with downtime or any problems of any sort.

Thumbnail of user suhartos
22 reviews
49 helpful votes
February 8th, 2016

I'm a free user so i don't have any problems that paid users mentioned. Probably, it's the solution... i'm okay and there's enough space for me, so i will stay this way.

Thumbnail of user cynthiam55
3 reviews
2 helpful votes
March 24th, 2016

Dropbox maxes it real easy to synch up my files between a bunch of different computers.

Thumbnail of user justint42
114 reviews
1,649 helpful votes
December 28th, 2015

I love this product, it help me drop my u disk, and I can get my file everywhere in an easy way.

Thumbnail of user josefr1
3 reviews
3 helpful votes
Thumbnail of user sandyj15
13 reviews
71 helpful votes
June 12th, 2014

I use this a lot as I design websites in my spare time; it's very convenient for moving big files.

Thumbnail of user alext4
9 reviews
30 helpful votes
September 27th, 2011

Never had a wrong with this client. Sharing files ranging from docs, clips, music, and files (above 24 mbs or whatever you think is big) that are above what emails can send is simply amazing. I've used it for plenty of organizations and family members. Get it! What's good about it... Its free!

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