DreamstimeReviews 1,260

I'm sorry to hear about your experience, Susan S. If you're not seeing the sales you expected, there may be ways we can assist you further to improve your results. We appreciate your acknowledgment of our efforts and are committed to supporting your success. If you have any specific concerns or questions about maximizing your sales, please feel free to reach out to our support team for personalized assistance.

I'm sorry to hear you're experiencing difficulties with your monthly plan and downloading the images you need, Zarah A. This isn't the seamless experience we aim to provide. It sounds like there might be a confusion regarding the plan's terms. For immediate assistance and to ensure you can download the pictures for your project without further inconvenience, please contact our support team directly at https://www.dreamstime.com/contact. They'll promptly assist you in resolving this matter. We appreciate your choice in our service for your project and are here to support your success.

I'm sorry for any confusion, Melody W. It should be clear whether you're being charged during a free trial. Typically, you won't be charged until after the trial period ends, but it's important to verify this to avoid any unexpected charges.

To confirm your trial status and billing details, I recommend checking your account settings or contacting customer support directly. They can provide clarification on your trial period.

We appreciate your feedback and are here to help make your experience as smooth as possible. If you have any further questions or concerns, please feel free to reach out.

I'm really sorry to hear about your frustration, Tee B. It's disappointing to know that you felt compelled to pay again for images in a different format, as this certainly isn't the seamless and customer-friendly experience we strive to provide. While we'd hate to see you go, we respect your decision and would like to learn from this experience to improve. If there’s any chance to address your concerns directly and potentially offer a resolution that might change your perspective, we’d be grateful for the opportunity. Your feedback is invaluable for us to make necessary adjustments and prevent similar issues for you and other customers in the future.

I'm truly sorry to hear about your experience, Leslie F. It's concerning to learn that your credits were removed without notice, especially as a loyal customer facing financial difficulties. We aim for transparency and fairness in all our interactions and account management.

Since we attempted to reach out through the Sitejabber Resolution Center without a response, we're still fully committed to resolving this issue for you. Your satisfaction and trust in us as your go-to source for graphics and photos are paramount. Please contact us directly at https://www.dreamstime.com/contact so we can understand the situation better and work on a satisfactory resolution, including restoring your credits or finding an alternative solution that supports your needs.

We appreciate your loyalty and patience as we work to correct this issue.

I understand your concern, Justin K. It's important for the "Request Payment" page to display your payment email address accurately to ensure payments are sent to the correct recipient.
I recommend reaching out directly to the platform's customer support team to request this feature. They should be able to assist you in updating your payment email address or providing guidance on how to ensure payments are directed to the correct address.
Your feedback is valuable, and it helps the platform improve its services for all users. If you have any further questions or concerns, please don't hesitate to contact customer support for assistance.

I'm truly sorry to hear about your disappointment with the recent changes in our pricing structure, Antony R. Adjusting the cost of images is a decision we don't take lightly, and it's done with careful consideration of various factors including maintaining the quality of our service, supporting our contributing photographers, and offering a wide and diverse selection of images. We understand how these changes can impact our users, especially those who have been with us for a long time.

We're committed to providing value to our customers and would like to explore ways to make our service more affordable for you. We offer different packages and subscription options that might better suit your needs. If you haven't already, please reach out to our customer service team. We'd be keen to understand your specific requirements and see how we can assist you further.

Your satisfaction is important to us, and we appreciate your feedback as it helps us to continually improve and adapt our services.

I'm really sorry to hear about the confusion and inconvenience you've experienced with our purchasing descriptions and the issue of recurring charges, Ganis J. It sounds like there might have been a misunderstanding regarding the nature of the subscription or purchase option selected. We strive for transparency and want our users to feel fully informed and in control of their purchases, including opting for one-time purchases without the worry of unexpected recurring charges.

We regret that we missed the opportunity to resolve this through the Sitejabber Resolution Center. Still, we're keen on making this right and clarifying any confusion. Our goal is to ensure that our billing and subscription options are clear and cater to the diverse needs of our users, including those preferring one-time transactions.

For detailed assistance and to possibly adjust your purchase preferences, please reach out to our support team directly. We're here to help address your concerns and provide a solution that aligns with your preferences for using our services.

Your feedback is invaluable to us, as it helps us improve our services and the experience for all our customers. Thank you for bringing this to our attention.