Ordered two doors for next day delivery. Needless to say its now day three and I'm still waiting. Their courier (DX) tell you it's a Doorsworld issue and vice versa. They're quick enough to take your money, but actually delivering the goods doesn't seem to be important to them.
Customer satisfaction and brand reputation are obviously not major concerns for this company.
I wish I had read these reviews before ordering. Bought door on next day delivery and 3 days later no door. Called support and left hanging for 45 mins and second time 30 mins before I hung up. I decided to call sales and surprise they answered straight away but refused to help. Have been in touch with PayPal to try and get my money back now. I didn't know cowboy companies like this still existed!
Im still waiting for my doors, 5 days and counting last the delivery date they gave me! No one answered the phone and only received an email response once when Ccd a director. Now they are back to ignoring me. Builders being held up and costing me. Shocking! Avoid!
My only advice would be to exercise the hinges on this company and slam the door shut and shop elsewhere.
Quick enough to take your money not so quick to rearrange a new delivery after they cancelled the first one which was four days and not next day customer service is lackluster as much use as a chocolate fireguard. Keep clear I'm now in the process of taking this company to trading standards not only have I not received my door that was paid for nor a refund nor an explanation but to top it all I've had to purchase another door this time from a reputable company and fit it for free at the customers home.
A very disgruntled Tradesman.
Thank you reviewers for your feedback! Was going to order two doors from this company but thought Id check up on them first - from what the majority of you say I will be going elsewhere! I think Doorsworld.co.uk need to seriously sort their shizzle out! Regards
I'm holding on the phone for them right now... 24 minutes and counting. Where are my doors? I was promised next day... and it's now more than a week. I've had to cancel my carpenter twice and now he won't come back. This company is part of worldstores and Dunelm. There is no communication between any of them and you are sent round in circles... with ed sheeran on 'repeat' in the background. It's torture.
If i could give less than one star then i would. This company comes a close second to 'the hut.com'... but at least you can reach these monkeys on the telephone. The people you speak to are nice and friendly... and i really feel sorry that they work for such a sh*t outfit... they must get a lot of abuse.
Stay away! Worst customer experience ever! I ordered a door and door handle pack, the door arrived on time but is damaged and the door handle pack did not arrive on the selected day. I have been on hold to doorsworld twice for 30 mins and gave up waiting. I also tried to contact the courier they use, UK mail and have been unsuccessful contacting anyone there either to find out where my order is. Am stuck with half my order which is damaged and missing the other half. Stay away from this company, they are a joke!
After ordering £500 worth of doors I found this forum and froze!
I ordered and paid. They said they were in stock on my order confirmation. I then got a text message saying there was a problem with my order and I would be contacted next day. I phoned at about midday and waited for 20 minutes with no joy. This happened three times. I was now very nervous! Then I got an email saying my order was out for delivery. Next morning I got a text saying it was in transit and I would be contacted an hour before delivery. This duly happened and my doors were delivered by two friendly helpful guys who put my doors inside saving me having to carry them.
I ordered on Wednesday morning and the doors were delivered on Friday afternoon.
Yes - the phone service was non existent but in actual fact in the end I got what I ordered within 48 hours.
So well done Doorworld but please improve your phone service as you have lots of poor reviews and from my experience unfairly so.
Tony Wilkins
I made 4 separate orders, two arrived promptly the others were delayed without an expected date of arrival.
I raised a return request for the items that had not arrived and I have now waited for 6 days with no response.
The other items that arrived I was offered a collection, I accepted it but that was the last time I heard anything 4 days ago.
I tried the phone several times waiting for longer than 20 minutes at least 4 times. No one answers.
O the product side the pictures had nothing to do with the item delivered.
Order 4 doors 25 days ago, 3 arrived 1 was promised and was supposed to be delivered only for the delivery to be cancelled by doorworld... so I'm still waking for my 4th door please please please stay away from this company. They do not deserve to be in business
Don't rely on this company to deliver your doors when you need them.
I ordered 6 doors to be delivered on January 11th 2017, called the day before to make sure everything was on track and was told they were due out in April!
They had also taken the payment and I would have to wait 3-5 days for it to be repaid.
Purchased 6 doors from this company, they were delivered fine and i was pleased with them. So i decided to order another 6 doors for up stairs and paid for up front as before on line. The problem started when they only delivered 5 doors as they only had 5 in stock. I have now been trying to get the rest of my order for over 3months now. Originaly they gave me a date for the last doors delivery but it never arrived. I have emailed and emailed tried to ring customer services but know one answers, next set will be trading standards
I ordered 14 doors on th17th of October, delivery date 31st of October. No communication form this company regarding the status of my orders. They have changed the number on the websites. I have been calling 0333 number for the past few days. Kept on hold for more than an hour without response. Is this company for real? Don't know what to do now. How can I cancel the order and get my money back?
Please save yourself this type of distress! Don't use this company!
Ordered 3 lines of goods from doorsworld -24 hour delivery translated to 3 door handles securely delivered somewhere not to me 2 doors delivered 5 days late and fitted- nice doors. Another door on the same order have been messaged by DX the delivery company for promising delivery no door. Got to doorsworld customer service they found out the door was damaged, resent another door 7 days of messages from DX its out for delivery now shows its back at the DX deport. Rang doors world 17 minutes on hold then got cut off, I am &^ing seething £400 out of pocket my review is not for the squeamish- spend a bit more and go Jewson, Travis, Selco or B&Q at least they deliver
The most appalling service, false representation of delivery times on their website, extremely long waiting times on calls to chase the order, no call backs, no customer service. My order of 10doors was advertised as next day delivery and it took 5weeks. Would have been more if I didnt chase this up wasting valuable hours on calls waiting over 45min in every call to get through only to be told that they would chase this up, but I would never hear back from them and delivery messages sent to my phone would be wrong making me wait whole days for my order to arrive and they would not. Avoid using this company at all cost.
I purchased two doors for doorsworld, and as they state next day delivery, of course they did not arrive, I was then given a delivery date 4 days later and they never arrived, I wrote 4 emails to them and not one reply so after a week Im still waiting, but never again I can tell you that!
What a joke - order missing four doors promised delivery when they eventually decided I'd paid for them. No one answers phones except if you want to buy something - still not here - cancelled fitters twice. Worst company I have ever dealt with - doors eventually delivered. Doors are good quality
Paid for a door 3 months ago, still not received, rang customer service numerous times, haven't a clue what they are talking about, try to fob you off saying you will receive a phone call later in the day which you never get. Thieves avoid at all cost.
Ordered an interior door and fittings arrived within 2 days, fittings arrived by normal mail a day later. Very happy with the service despite other bad reviews, although I didn't have to contact then for any reason.
Ordered 2 Oak Veneer doors and agreed on a delivery date. This was confirmed by email. They didn't arrive, and the company telephone was always engaged. We requested a call-back. It never came. The next day they arrived, and the delivery drivers did not know that they were supposed to be delivered the previous day. They were plastic wrapped and looked ok so we signed for them. One turned out to be perfect and gorgeous, but the larger door was 1/4 inch short on width and there were gaps where the veneer had not been stuck down properly. DoorsWorld refused every attempt to contact them, and a sad 20 days later we had to let our Carpenter hang them. I tried to get a partial refund from Paypal, but you guessed it. I have to pay myself to send them back in original condition. What a waste of time. Please do not risk giving this company your hard earned cash!
Overview
The company has garnered a reputation marred by significant customer dissatisfaction, primarily due to chronic delivery delays and inadequate customer service. Many customers report lengthy wait times on calls, lack of communication regarding order statuses, and difficulty in obtaining refunds or support. While some customers have praised the quality of the doors upon eventual delivery, these positive experiences are overshadowed by the prevalent issues of reliability and responsiveness. Overall, the sentiment leans heavily towards frustration, suggesting a pressing need for the company to enhance its operational efficiency and customer service practices.
This summary is generated by AI, based on text from customer reviews
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