DoorsWorld.co

Ordered three doors for delivery on a Saturday ten days later. Both were on their site as available for next day delivery. The evening before expected delivery (frid)at 6:38pm received two emails - the first stating a refund of £10 and the second two minures later stating that the refund I had requested (definately not me) had been authorised. No explanation about the refund but I assumed it was the delivery charge. Doorsworld tracking was a joke stating 2 doors were with the carrier the other not despatched. The link to the carrier stated doors were with supplier. I phoned Doorsworld customer support first thing Saturday morning - after 30 mins got through to a rep called Rebecca who seemed helpful and said she would investigate if a delivery was being made that day and why the other door had not left the warehouse. She stated she would phone me back that day with an update. When asked more than once if she would definately phone back she said yes. She had no intention of phoning as less than 10 minutes after hanging up I received an email from her stating she was too busy and the enquiry was passed on. If anything this failure angered me more than anything as it has become one of my pet hates. No delivery that day of course and no information from anyone. I phoned them again on Monday - the tracking information was unchanged and I cancelled the order. The rep who cancelled the order seemed a little surprised by this. Their site and prices seem reasonably good but its downhill from then on. One good point my refund was actioned quickly

Ordered a door and frame to fit a 33" gap DOORSWORLD sent me a door 33" wide and a frame 30" wide.
Phoned customer service who told me that I had toi register my complaint online and to facilitate that they sent me an e mail. That e mail didn't arrive.
Phoned again ( each call takes at least 30 minutes to answer) and was initially told that an e mail would be sent, after retaking my e mail address I was then told that I would have to phone the order department to get things rectified. When I queried this the operator disconnected the line.
So I phoned the sales department (10 minutes) and was told that I should phone the service dept!
This company was reviewed by the BBC and given the thumbs up, Rory Cellan-Jones got it wrong!

Since I wrote this review I must have spoken to at least 8 more people, Prue, Maria, Samika to name just a few, cost me many many pounds in phone calls, and Saturday a van driver phoned to say he was coming to pick the door and frame up but his vehicle was too big! I have repeatedly told them to use a smaller vehicle and recommended a transit size van, so today Luchia phoned, claimed that they hadn; t had my e mails, phone calls or even the letter I wrote, but that she would phone me back within a half hour... she lied.

If you value your health, pocket and sanity keep well clear of doorsworld.

I ordered 2 doors (in the same order). Received texts and emails to confirm delivery. Delivery comes, there is ONE door. I called to query (and was left on hold for 20 minutes). ''sorry miss your items have been dispatched with TWO SEPARATE couriers''... huh?! Huhhhh?! 2 items, ONE order. TWO couriers?... HUH!?!?!?!?!?!... I explained I had taken the day off work, paid for joiner to come and fit them. The lady told me the second courier had only received the item and the door would not be dispatched until the next day. I again explained my situation with work and the joiner etc. her suggestion? LEAVE A NOTE ON YOUR FRONT DOOR WITH A 'SAFE PLACE' FOR THE DRIVER TO LEAVE THE DOOR? Surely I don't have to explain the STUPIDITY in that. Well I did! Second option was to take ANOTHER day off work for them to rearrange a deliver day. I managed to BEG a neighbour to take the DOOR. During all of this, I had forgotten to even open the first door and have just discovered its the WRONG door and the phone lines are closed!
Shocking service and never in my life have I heard of one order being sent out separately. And with no communication, we had no idea until the first door came that another would arrive WHEN IT PLEASED. Will be making an official complaint tomorrow and will CERTAINLY not be using this company again. More hassle than its worth!

I would highly recommend no one ever use this company their absolulty horrendous. I ordered 3 doors that all stated online they were in stock and available for next day delivery I selected a date from their available dates for the following week. I waited At home from 7am-7pm on the day and no doors I had to cancel the man I had coming to fit them the following day, I was then given another date a couple of days later and they didnt show again! I was given a 3rd date and as it got to the end of the day the tracking was still saying awaiting dispatch so I rang them and when I finally got through surprise surprise they werent coming again! So I cancelled my order hopefully my refund will come through without any problems although Im not holding my breath. I had to cancel my fitter for the second time and I spent 2.5 hours on the phone to customer services at cost, the people I spoke to were nice and helpful though, It wouldnt have been so bad if they actually let me know they couldnt deliver instead of making me spend 34hours waiting for them to come and having to arrange someone to do four school runs for me they should be honest if they dont have something In stock. After reading these reviews and my own experience they shouldt be allowed to trade anymore. I am furious and will never use these cowboys again.