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Domain.com

Overview

Domain.com has a rating of 3.1 stars from 5,936 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Domain.com most frequently mention hard time, web builder and easy process. Domain.com ranks 1st among Domain Registration sites.

service
119
value
46
shipping
19
returns
33
quality
158
This company does not typically respond to reviews
How would you rate Domain.com?
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Wisconsin
1 review
0 helpful votes
Follow Debbie K.
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I have had nothing but issues with purchasing a domain. So many that I ended up buy the domain twice because you sent me an email telling me the time lapsed. So I' am now told you won't refund one. I wish I would have stayed at godaddy. I will not recommend you to anyone. No help, and no refund, Horrible service. I emailed 4-5 times asking for help heard crickets. Very upset over my treatment. You have taught me how to NOT to treat my customers. And I've already message with your people over this to NO help!

Date of experience: April 3, 2023
France
1 review
0 helpful votes
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I have an unsolved issue since few months: the data of my french visa card are systematicly refused by your website... We are getting closer to the expiry date and you do not provide me any solution or even alternative

Date of experience: October 24, 2022
Reputation T. Domain.com Rep
over a year old

Hey Julien,

We may not accept international credit cards but we do accept paypal!

DJ
Customer Advocate at Domain.com

Colorado
1 review
0 helpful votes
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Scamming me and charging me for auto renewals even after I've clearly and repeatedly gone in and made sure it was turned off. Don't impulse buy a domain from this company, they will charge your credit card despite making it very clear you're not wishing to renew.

Date of experience: February 1, 2023
South Carolina
1 review
0 helpful votes
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Where do I begin?
October 14, 2022

Where do I begin? The website I created yesterday as been flagged as unsafe by Norton. First attempt to publish never shut down and ran for 12+ hours straight. When you open the site, the link is to a bogus site? Is domains.com even the same thing as domain.com? You should probably do something about that.

Date of experience: September 14, 2022
Reputation T. Domain.com Rep
over a year old

Hi John,

Something fishy is going on here and we want to do something about it. Call us or start a chat with us so we can figure out and what's going on.

DJ
Customer Advocate at Domain.com

Georgia
1 review
0 helpful votes
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I really wish that once I paid that a few things were clearer. The whole applying a credit for website builder seemed like a trick... I would have used the free wordpress if I knew anything about it being integrated. I wish a person had been available to talk me through a couple decisions as well.

Date of experience: September 15, 2023
Canada
1 review
0 helpful votes
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I need a technical fix that requires attention
November 20, 2022

I need a technical fix that requires attention. Here is the message from netsol.com: You'd need to contact Domains.com and have them edit the DNS/ landing page so it removes us. We don't have your domain any longer.

Date of experience: October 21, 2022
Reputation T. Domain.com Rep
over a year old

Hey James,

Give us a call. We can look into this.

DJ
Customer Advocate at Domain.com

Texas
1 review
0 helpful votes
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So Sad...
June 6, 2024

So Sad...cust service domain database issues...emails from domain.com "leave out "whatever the domain it relates to the corrispondance is.Charges and change of service without any prior notice. Truely is a sad provider

Date of experience: May 27, 2024
Sri Lanka
1 review
0 helpful votes
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My domain riyazshihabdeen. Dev was suspended without any notification whatsoever. I'm really disappointed. Apart from it, Your domain.com website has some serious problems in loading and It never worked on my Chrome. I always have to use Firefox to visit the domain.com site.

Date of experience: October 3, 2022
Reputation T. Domain.com Rep
over a year old

Hey Mohamed,

Have you talked to our support? This is right up their alley!

DJ
Customer Advocate at Domain.com

California
1 review
0 helpful votes
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You offer 2FA via phone in the Profile Page area but, only send via email. And that email takes 3-4 minutes to receive which is relatively stingy given we have a 10 minute window. And, why on earth force us to review the account privacy page every.single.time.we.login.to.the.website? This is abusive marketing. Just take us to our domains profile page and let us go about our business. Do you honestly believe legacy domain owners want to see this every visit?

Date of experience: May 7, 2024
Iowa
1 review
0 helpful votes
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You sold my information to who knows who and now I get half a dozen spam calls or more per day and the latest one was a man who told me my home address and offered to come and rape my wife. If I can find any way to sue you and your parent company I will. Thanks for making this experience miserable.

Date of experience: March 24, 2023
Maryland
2 reviews
2 helpful votes
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OK domain registrar, but beware scammy annual charges for services that you aren't using. They automatically charge you for Privacy protection every year, even if you don't have it enabled on your accounts. The only way to undo the charges is to go through a lengthy tech support chat.

They've also gradually removed some of the services (email forwarding) that were originally part of my plans.

Date of experience: March 15, 2023
Canada
1 review
0 helpful votes
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I wish I had read the review before coming, and I tell everyone never to use domain.com. The website update sometimes with problems, also about billing. You feel they charge you for nothing; today, I downgraded one of my domains, and they charged me 25$ because of a downgrade to the basic plan.

Date of experience: December 15, 2022
Reputation T. Domain.com Rep
over a year old

Hey Amir,

We are sorry to hear you feel this way. That is how our charges work. We do appreciate your feedback.

DJ
Customer Advocate at Domain.com

Netherlands
1 review
1 helpful vote
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You charged my credit card for domains set to renew manually when you've previously told me that this was the way to have them automatically deleted when they expired. And you continue to attempt to charge my credit card after I've contacted support about it; and have not even deemed it necessary to respond beyond some auto-responder message.

Date of experience: October 1, 2022
Reputation T. Domain.com Rep
over a year old

Hey Marjan,

Give us another call and we will get it straightened out.

DJ
Customer Advocate at Domain.com

Michigan
1 review
0 helpful votes
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My sites are not visible, your support sucks, you somehow started taking payment automatically when I had this account on a manual renew, you raised prices with no warning and everything about this site sucks, I will be exploring square space and trying to leave you very soon. Domain.com and Bluehost are terrible. Useless, waste of money.

Date of experience: April 3, 2023
Colorado
1 review
0 helpful votes
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Wow, forced to write an explanation for giving 2 stars. I was trying to log in to do business, and was interrupted by an unwanted survey. I was billed twice this month, but Domain never sent invoices or notices. So one star. Namecheap is far worse, which is the only reason I haven't moved my account. So thx for forcing a written review in order to leave feedback. I hope that others see it and go to GoDaddy.

Date of experience: April 27, 2023
Florida
1 review
0 helpful votes
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NEVER USE DOMAIN.COM
October 29, 2023

domain.com is an absolute disaster! Their services are a complete joke. Their website is outdated, confusing, and frustrating to navigate. It's like they're stuck in the Stone Age!
Their customer support? Oh boy, don't even get me started! They never respond in a timely manner, and when they do, it's just a bunch of automated, useless responses. It's like talking to a brick wall!
And let's not forget about their pricing. It's ridiculously high for the subpar quality they provide. They're clearly just trying to squeeze every penny out of unsuspecting customers. Greedy much?

Date of experience: September 29, 2023
Australia
1 review
0 helpful votes
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Domain allows known website squatters/grabbers register names that have previously been in use. These website squatters (such as GODaddy LLC) then exploit legitimate registrations by charging extortionate rates (between $1,000 to $5,000 plus fake broker fees considering the website is actually registered with them) to release the domain name. It is disappointing. And it left Jitesh in a position where he was not able to help or offer any empathy. Domain must do more to stop name grabbers like GoDAddy.

Date of experience: March 19, 2024
Illinois
1 review
0 helpful votes
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Your phone service is horrible, the young woman didn't help me at all and I still got charged for an additional $45.00 and I still have no website or anything to show for it
I think your all a bunch of online crooks
I'm not happy with your phoney service

Date of experience: January 3, 2023
Reputation T. Domain.com Rep
over a year old

Hey Maria,

Give us a shout at reputation@newfold.com and we will be happy to help!

DJ
Customer Advocate at Domain.com

Michigan
1 review
0 helpful votes
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Not bad
March 12, 2023

Not bad. No experience here, what so ever...and i'm putting a site together. That's impressive. I've got a ways to go but so far so good! A clearer way to access google workspace that I've already signed up for would be great, i seem to be stuck on that one!

Date of experience: March 12, 2023
California
1 review
0 helpful votes
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Your new website is terrible and the worst user friendly ever. It is a hassle to get a verification code every single time we try to log in. Also, you banned the spam control wich was so useful. I we could ive you less tha 1 star we would.

Date of experience: May 14, 2024