About the Business
Register a domain name and transfer domains. Reliable web hosting and VPS. Powerful website, blog, and ecommerce tools. 12 years, millions of customers.
Domain.com Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Customers frequently praise the ease of use, intuitive interface, and reliable support, highlighting a generally positive experience when navigating services. However, issues with payment processing and renewal complications have led to frustrations, including unexpected charges and perceived security concerns regarding account protection. While many users appreciate the quality of service and recommend the company, the recurring problems with transactions and customer service responsiveness indicate areas for improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Appreciate that I can understand someone that speaks clear English, and can communicate easily.
The site keeps rejecting basic transactions and locking our account.
Hey Daniel,
Give us a call. We will fix it all!
DJ
Customer Advocate at Domain.com
Horrible to say the least. I can't even do google verification for the last 5 days
Hi Ozgur,
Have you tried contacting our support? We would be more than happy to help!
DJ
Customer Advocate at Domain.com
I've been a customer for several years, and I've received good service.
Hi Larry,
Thank you for your review!
DJ
Customer Advocate at Domain.com
Having issues and chat window does not work. Can't find a number to call.
Hey Amy,
Give us a call at (800) 403-3568. We'll be happy to help!
DJ
Customer Advocate at Domain.com
Last year I bought 2 domains for $45 total, and this year I was charged $81 total that I didn't approve!
I contacted them asking for a refund as I didn't notice autorenewal was on and I wasn't intending to renew those domains. I received no options for resolution whatsoever, they just told me that everything is fine on their end and they have no intention on working with me on finding a solution.
I also got in touch with quite a few people who had same and similar issues with refunds. Stay away from them!
Tomorrow I'm going to contact my bank and see if anything can be done on their end and next will I'll seek legal help if issue is not resolved by then.
Hey there,
Give us a shout at reputation@newfold.com and we will straighten this out!
DJ
Customer Advocate at Domain.com
Website is very expensive and not easy to use with other website builders
Hey Sean,
Thank you for your feedback.
DJ
Customer Advocate at Domain.com
Sometimes loadtimes are really slow in your website, even though I have a 300MB/s connection (checked). Renewing is frustrating. Not all notifications of the renewing process and events are done simultaneously and I have to be checking if something went wrong.
Hey Abraham,
Thank you for your feedback!
DJ
Customer Advocate at Domain.com
I've been trying to create a domain for DAYS! Still no luck
Hey Javier,
Give us a call!
DJ
Customer Advocate at Domain.com
The word press install is a nightmare and I am still unable to design my site
Hi Lisamarie,
Give us a call and we will get you taken care of.
DJ
Customer Advocate at Domain.com
I am in a course that require that I work on this website. I would like to add some SOE without paying for it?
Hi Janice,
SEO services do come at cost but there are different things you can try! Give us a call and we will help!
DJ
Customer Advocate at Domain.com
YOu're billing me for services I don't use anymore and can't cancel. And can't get help with fixing. Otherwise awesome.
Hi Rachel,
Give us a shout at reputation@newfold.com and we will take care of this.
DJ
Customer Advocate at Domain.com
I cannot hook my shopify website up no matter what we do. It says i will receive an authorisation code and i havent then i try to get assistance by hitting the chat with us button which does absolutely NOTHING AT ALL. I purchased from you guys because it was a better price and a big name... i then purchased from another site another address and it took 30 minutes to be active and working. Very disappointed especially when the domain i purchased shows as available on other sites. Either it gets fixed and someone assists me to get it working or i want my money back and i will purchase from a site that actually works and is legit
Hi Irene,
Give us a call and we will fix it all.
DJ
Customer Advocate at Domain.com
I can't contact and speak with a person. I've tried several times.
Hey Denise,
We will be reaching out soon!
DJ
Customer Advocate at Domain.com
Shraddha installed WordPress on 3 domains and they all worked and it took little to no time! Very impressed! Shraddha was knowledgeable and processed those projects (installing WordPress) quickly and efficiently!
Hi Tim,
Thank you for your review on Shraddha!
DJ
Customer Advocate at Domain.com
Trying to get Google Workgroup email alias to work. Unable to contact anyone for help or support. Nothing in help regarding this issue.
Hi Geoffrey,
Give us a shout at reputation@newfold.com and we will take care of this.
DJ
Customer Advocate at Domain.com
I cannot get it to work right. Store does not work, lots of editing issues.
Hi Tammy,
Give us a call and we will fix that!
DJ
Customer Advocate at Domain.com
I had an issue with a subscription. After the normal security check, it was solved 1-2-3
Hey Laust,
Thank you for your review!
DJ
Customer Advocate at Domain.com
It is great, just one thing, I should have the Transcript for the messages I had with Domain.com support team.
I asked for many time to send me the transcript messages but they don't send to me!
Why?
Hi Maher,
Give us a call and we will get that to you!
DJ
Customer Advocate at Domain.com
As an older client (75 y/o) too many offers, etc. are disrupting. I need to just be allowed to complete each step before receiving more sales ads, etc. For example, I tried, tried and to upload my photo and failed? 3 -Stars, for now are about all I can muster up! Sorry, I need to stop now. I'll try again tomorrow. Thanks for asking.
Lee
Hey Lee,
Give us a call and we can try to solve that!
DJ
Customer Advocate at Domain.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Michele,
Thank you for your review!
DJ
Customer Advocate at Domain.com