About the Business
Register a domain name and transfer domains. Reliable web hosting and VPS. Powerful website, blog, and ecommerce tools. 12 years, millions of customers.
Domain.com Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Customers frequently praise the ease of use, intuitive interface, and reliable support, highlighting a generally positive experience when navigating services. However, issues with payment processing and renewal complications have led to frustrations, including unexpected charges and perceived security concerns regarding account protection. While many users appreciate the quality of service and recommend the company, the recurring problems with transactions and customer service responsiveness indicate areas for improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
I have an issue with the nameservers for my domain. And its lasting since November 27th. Because of that my website is down! I already contacted support in live chat about that last Sunday December 4th and was assured that everything will be fixed within 24 hours. So now Is December 7th and still namesrvers are not updated and the site is down!
Dns changes take too long to update other than that amazing
Hey Palash,
Thank you for your review!
DJ
Customer Advocate at Domain.com
Not so user-friendly getting google workspace going and having trouble figuring out how to use the domain name I purchased
HI Nichole,
Give us a call!
DJ
Customer Advocate at Domain.com
The site is terrible. Also, when I click on "chat now" nothing happens
Hey Benjamin,
Try giving us a call if the chat button isn't working.
DJ
Customer Advocate at Domain.com
Very poor customer service and problem resolutions
Hey Kip,
Give us a shout at reputation@newfold.com and we will be happy to help!
DJ
Customer Advocate at Domain.com
Just getting started...I have not really formed an opinion.
Hey Eric,
Welcome to Domain.com! We are always here if you need us!
DJ
Customer Advocate at Domain.com
We've been trying to pay for our domain for the last five days, but without any result.
What's wrong and what should we do to get the site working back?
Hey LLC,
Give our live support a call and we will be able to help!
DJ
Customer Advocate at Domain.com
The price for.com domains has doubled in the past year. Cloudflare offers the same service for 1/3 the cost. I essentially wasted $20 for no reason and this is by far the most expensive option. I'll be transferring my domains elsewhere next year.
Hi Zackarie,
Give us a call and let's see if there is something we can work out for you.
DJ
Customer Advocate at Domain.com
I am new and chose the basic plan. I still wish I had more options to change layout on my own, within pages landscape and tall rectangular. Still working on it. Wondering if I can add to it later or make changes.
Hey Karol,
That is something you can talk to our live support about! Thank you for your review!
DJ
Customer Advocate at Domain.com
I don't like the way the cart works, I hate that it automatically adds "security...", I hate that it automatically adds the domain I'm searching, and I hate that prices shown in the search list do not include the VAT and price increase in the following years. That's just a revenue-driven approach and a complete disrespect to the customer.
The domain managing system is good and easy to use.
Hey Yevhen,
Thank you for your feedback!
DJ
Customer Advocate at Domain.com
Very quick and accurate processing from domain.com and security is taken seriously.
Hi Silvester,
Thank you for your review!
DJ
Customer Advocate at Domain.com
My site is too slow and I have being problems with Worpress database. The support chat is disabled on weekends.
Hi Luiz,
Our live phone support can defintiely help with that!
DJ
Customer Advocate at Domain.com
I purchased a domain name and website builder and everytime I click manage website nothing happens so I haven't been able to create my website
Hi Christopher,
Have your reached out to our live support? This is something they can help with!
DJ
Customer Advocate at Domain.com
I moved my hosting the other week but it still isn't live
Hey Sheldon,
Give us a call and we will get you up and running.
DJ
Customer Advocate at Domain.com
I can not recevied support, button - active chat is not working, based on it, during the 1w, I can not start to use domain.
Hey Aleksandr,
Try giving us a call. We will be able to help!
DJ
Customer Advocate at Domain.com
Sometimes it takes a little to open the file but so far so good
Hey Reiner,
Thank you for your review!
DJ
Customer Advocate at Domain.com
Impossible to get ahold of help. Your live chat does not work, I can't get anyone to answer on the phone. I need help getting my website live and have been trying for two days now with no help. Really annoyed over it.
Hey Caroline,
Give us a shout at reputation@newfold.com and we will get that taken care of!
DJ
Customer Advocate at Domain.com
I set up not to auto renew but I'm still charged automatically
Hey Weam,
Give us a call and we will fix that!
DJ
Customer Advocate at Domain.com
Web site creation needs more building tools. I feel designing tools are very limited.
Hey George,
Thank you for your feedback!
DJ
Customer Advocate at Domain.com
I have called and even tried to do this myself, but all efforts have been for not. All I want is a plain jane white page with my logo in the center. But that all seems too difficult to do for Domain.com
Hey Ramon,
Our support can definitely help. Give us a call!
DJ
Customer Advocate at Domain.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sigita,
Give us a call and we will fix it.
DJ
Customer Advocate at Domain.com