About the Business
Register a domain name and transfer domains. Reliable web hosting and VPS. Powerful website, blog, and ecommerce tools. 12 years, millions of customers.
Domain.com Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Customers frequently praise the ease of use, intuitive interface, and reliable support, highlighting a generally positive experience when navigating services. However, issues with payment processing and renewal complications have led to frustrations, including unexpected charges and perceived security concerns regarding account protection. While many users appreciate the quality of service and recommend the company, the recurring problems with transactions and customer service responsiveness indicate areas for improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Quick and easy set up! High recommendation for other small businesses
Poor service as I'm not able to publish my website as showing that your website is fetching content from Switch LTD.
Which I'm not aware how this happened?
Chat support is very poor
Hi Rahul,
Try giving us a call so we can help!
DJ
Customer Advocate at Domain.com
Does not provide direction for new clients. You have displayed a handful of services that you attempt to make bundled, but has no information on these products/services in the way of usefulness. I ordered several of your services and still dont see my $#*!ing website..
Hey Neaman,
Give us a call so we can straighten this out.
DJ
Customer Advocate at Domain.com
Support unable to advise how to delete paypal details
Hey Ec,
Try contacting paypal! Or give us another call and we will see what we can do!
DJ
Customer Advocate at Domain.com
Easy to build it up, still working on the store part
Hey Clara,
Thank you for your awesome review!
DJ
Customer Advocate at Domain.com
I just registered a new domain yesterday - legacyadvance.tv - and it is not listed, nor did I receive any notifaction t my email.
Hey Paul,
GIve us a call and we can fix that!
DJ
Customer Advocate at Domain.com
I can't access my account. Can't open email. "Help Chat" links to porn sites. This is horrible. I want out. WANT TO CANCEL!
Hey Danica,
Give us a call and we will straighten this all out!
DJ
Customer Advocate at Domain.com
I have managed to create a website but it is so slow nobody wants to bother with it.
Hi Jeffrey,
Give us a call and we can look into the speed for you.
DJ
Customer Advocate at Domain.com
I have not been able to set up the Google Workspace so I cannot create my website yet.
Hi Timothy,
Give us a call so we can set that up!
DJ
Customer Advocate at Domain.com
It has been easy, painless, and no problems. Support has been easily reached on the rare occurrences where they're needed. They reply promptly, and they are friendly and professional. I recommend
Hi Crystal,
We just love reading this. Thank you for your review!
DJ
Customer Advocate at Domain.com
Awesome group to work with very happy with hosting
Hey Edward,
We are happy to have you! Thank you for your review!
DJ
Customer Advocate at Domain.com
I could not renew, your live chat does not work at all
Hi Deepa,
We are looking into that. Give us a call!
DJ
Customer Advocate at Domain.com
I can't access my domain because your website never sends me a verification email. So for me it's lower than 1 score!
Hey Sepideh,
Give us a call and we can help with that!
DJ
Customer Advocate at Domain.com
My site gives me ERROR 403 and I can't click on live chat. I don't want to change anything as directed in the HELP drop-down menu because I am not an advanced user. My site is down on an important Black Friday week.
Hi Nancy,
Give us a call. We can help with that!
DJ
Customer Advocate at Domain.com
I have really struggled with upgrading my account to Google Workspace. I'm giving it one more try today.
Hi Loralie,
That is someting our live support can assist with! Give us a call!
DJ
Customer Advocate at Domain.com
Waiting 2 days now to access my domain that I purchased. No update and it says 24 hours max. Total lie.
Hi Michael,
Give us a call. We can fix this for you!
DJ
Customer Advocate at Domain.com
I cannot renew my domains ad cannot contact support. Chat does not work, on e-mail I got automatic answer that I need to contact by Chat
Hey Liudmila,
Give us a call and we can help with that!
DJ
Customer Advocate at Domain.com
I registered a new domain WINBOT.WINE for $6.99 but got 2 invoices, one for that amount and the other for $45 as a sort of renewal I never wanted. Tried to explain to the Customer Service and the answer was "you must have selected it, sorry it is not possible to refund you the money". It is really a shame, whay would I buy a domain renewal for that amount?
HI Maria,
Unfortunately we can not refund domain names but you can go ahead and set the auto renewal off.
DJ
Customer Advocate at Domain.com
I cant, for the love of god, connect my google workspace to my domain. It's complicated, I have to do 37 steps, assistance can't help me, I don't have time for this and it is not user friendly at all. I should've bought my google workspace directly from google and not domain.com. Huge mistake.
Hi Marilou,
We will be reaching out to you!
DJ
Customer Advocate at Domain.com
Reethu was very good at dealing with my queries which were renewing domain name and verifying the contact info on our account t.
Hey Justin,
Thanks for letting us know how well Reethu did!
DJ
Customer Advocate at Domain.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Steven,
Thank you for your review!
DJ
Customer Advocate at Domain.com