Domain.com

Jordan Senter
Marketing Consultant
Needs a raise! Super friendly, talked to him for probably thirty minutes (actually gave him a job offer as a sales rep). He by far made this business sticky! I will be referring my colleagues to DOMAIN.COM because of Mr. Senter stupendous articulation.

Everything is pretty straightforward. Easy to use decent UX/UI. Only observation is on the domain search page, when the shopping cart is clicked open, it doesn't close that easily. You have to actually click the strip. Also, pending size of user's screen, also in the way.
Lastly, scroll speed and load speed are not matched so that the it feels laggy and makes a user not want to explore the myriad choices of extensions you have available.

Can't access my Google workspace account. Online chat rep told me I will never be able to get my Google workstation account back. Now I've lost all of my records in my email. Terrible way to communicate effectively. I was asked for my password over chat. I couldn't tell if I was speaking with a representative of domain.com or not. It was a disaster. And now I'm looking to find a new host because of the customer service experience.

Been using domains for years. I haven't need to interact with customer service or tech support yet so I can't say how well they do. My only complaint is it feels like domains went from just a registar to a hosting service and had made registering domains the side gig which I don't like my self.

The price for.com domains has doubled in the past year. Cloudflare offers the same service for 1/3 the cost. I essentially wasted $20 for no reason and this is by far the most expensive option. I'll be transferring my domains elsewhere next year.

Everything was nice until I was automatically logged out with the message "Y
Dear Arber,

It looks like something was amiss with your payment information. We are currently manually reviewing your transaction and we will email you shortly regarding your recent payment for your arbervrekaj******* account.". Everything came back to normality within 5 minutes or so, but it was an unpleasant surprise during those 5 minutes.

I have not received payment invoice for all services. It means i do not know how much money to prepare on my credit card. It caused that now i have risk to loose my privacy. Also you increase price without any previous informing.

Your pricing algorythm is clearly trying to read what people want and it then marks-up the prices of those domains by tens of thousands of dollars. My current holdings with your company will be my last. Very uncool to put it nicely. Nobody should ever purchase through your site.

I didn't buy any of this domain but I was fraudulently charged. I've been on a chat with Gana for over an hour asking her to cancel the transaction but instead, he or she is frustrating me. I've asked her several times to transfer me to a supervisor or someone else that can help but she wouldn't. So talk about a company from HELL

Been with service for decades and have watched reliability level drop along with tech support. Have issues that continue to pop up and some issues never resolved. I have slowly started migrating all of my domains to other hosts that are not only competitively priced but outshine your service and reliability.

It took 10 tries with 2 different credit cards, 2 browsers, 1 incognito browser, and a 45-minute chat to get the site to accept my (very valid) payment and to process the domain puchase,. PLUS it registered the wrong type of domain --.online instead of.com, which I requested. And NOW I'm getting an email with another error message.

Potential clients were told my website was unsafe, leading to missed opportunities. When I asked to be compensated for the trouble that caused, I was told nothing could be done…not even a complimentary upgrade…unacceptable!

Site forwarding doesnt work. I spent an hour talking to customer service and it was escalated to engineers but still no luck. Wish I could get my money back, this is useless and it wont even forward my website.

I purchased a domain name on Sunday. As of Thursday, I still do not have the domain, but the money for the product has been paid. To get help, you can only chat with someone. When I reached out for help, the chat person (AI?) basically told me that I had to wait another 24 hours before someone could help me and answer via email, even though I could not email anyone. As of this moment, I have to figure out why I am having issues. Why do I not have access to a product that was paid for? Without talking to a live person.

Slow and buggy interface, constant problems. Yesterday I was unable to update my billing information, today the domain being transferred just disappeared from the interface. Two serious problems in less than a week of service usage. I'm starting to doubt your service was the right choice and starting to think about cancelling my orders and return to the previous domain registrar instead of transferring the rest of domains.

I have to resolve a problem that would take 2 minutes via phone, but now I have to take 10 minutes minimum to deal with your chat. Tried it yesterday and never even got a response. It sucks AND it tells customers you don't really care about customer service. Have a couple of people whose native l;anguage is American English answer phones please.

It is very difficult to get live help. I have clicked on live chat and nothing happens. Additionally, I paid for 3 google workspace accounts and it will not acknowledge it, asking me to pay for them again even though my receipt says I have paid. Additionally, I cannot get the free SSL toggle to move over when it should be active.