From the business
Register a domain name and transfer domains. Reliable web hosting and VPS. Powerful website, blog, and ecommerce tools. 12 years, millions of customers.
Domain.com Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Customers frequently praise the ease of use, intuitive interface, and reliable support, highlighting a generally positive experience when navigating services. However, issues with payment processing and renewal complications have led to frustrations, including unexpected charges and perceived security concerns regarding account protection. While many users appreciate the quality of service and recommend the company, the recurring problems with transactions and customer service responsiveness indicate areas for improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
You already know the issue and you would not fix it then. All my domains going forward will be with another registrar.
This has got to be the worst paid platform I have ever used. Highly disappointed in not only the platform, but the lack of support i have received from the representatives.
Can't get help from you via phone. Would really appreciate a call *******808
Slow, not helpful and now you're trying to sell me crap I don't want
Okay but still setting up the site; more information later.
I tried using my iphone initially to renew my domain name. Every time I received a verification code by text it booted me out of the process. Finally, I realized I would need to use the computer for the domain information and my iphone for the verification code.
It is very frustrating that you do not offer live phone support.
It has been wonderful signing up to domain.com. I have not encountered any issue.
Terrible experience with user experience and customer support
It was easy to setup and create a website, but the tech support staff are not trained properly or highly knowledgeable to help with more complex issues, even though they should be
Easy to work with, builds my confidence. The website builder and security options have proven to be very effective.
The website is now very difficult to navigate and seems primarily intended to sell me more products. I just want to manage my website but it takes me several minutes to figure out how to get to my website each time I log in. Make this easier and more prominent relative to the sales buttons.
A lot of bugs on your website. 1) Had difficulty with backing up my site. Support did the backup for me so that I could download it, but its only once. I need to have possibility to make backups whenever I want using your tools. 2) I am able to login to the system with my login/password, but I cannot change my phone number or the password, because it says the password is incorrect. But how I was able to login if the password is incorrect? 3) Wordpress and Elemental say I need to upgrade MySQL and PHP in order to improve the site performance, as it is currently unsatisfied (a way too slow), but the support said that I cannot do it and they had been working on it for more than two moths already (or even longer).
I try to bring prudentfitness.eu domain name form my company account to here, to my private account. I talk to the chat support every week hours for 3 weeks and still it is not solved. Either you make it intentionally, or you are dilettante
Bad after upgrade also have login problem and email issue.
And support team is so busy wait for along time or need to consult
Snr. To settle the issue
No customer service and no one seems to know how to fix account problems. When you try to respond to their reply they tell you "this case is closed" and if you want more "help" (not) you need to start over again from scratch with a new unknowledgeable person who doesn't seem to know how to help or fix problems. Don't you want my business? I guess not? Perhaps you already have all the business you need? Unbelievable hoop jumping and gaslighting and refusing to acknowledge there is a problem and then blaming the customer. Your website will not allow me to update my payment method. I have tried every which way to do this and it still will not work. I've done it the correct way, but your website will not work. It's you, domain.com, and not me, with the problem! Where do I go to get a domain hosting service that doesn't gouge with ridiculous charges?
Raise of prices without notify, i didn't know after 1st year prices would be raised.
I have a lot of trouble with my weI have been using this hosting service for a while now, and unfortunately, I have encountered a lot of trouble with my website hosting. There have been frequent downtimes and technical issues that have been incredibly frustrating to deal with. While the customer service team is polite, the recurring problems with the hosting have made it difficult for me to maintain my website smoothly. I hope they can address these issues promptly, as the potential for a great service is there, but my current experience has been less than satisfactory.bsite hosting.
I faced problems many times when trying to update my email record ( and still haven't done it so far). Also very bad experience with purchasing. I bought dns protection service and now you're still throwing a big banner to me for every login about it.
Your support is nice enough - 2 stars are for them.
When I first signed up with your service I was very happy with the phone customer service and the pricing that you offered. But, for the past year I have had multiple charges and horrible chat customer support that had completely frustrated me.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members