DollarHog

I purchased and received a drafting-style office chair from Dollarhog.net in January 2021 and when it arrived it appeared unused, but it was broken. I have attempted to contact their service department via email every day since I received the broken item to arrange a return and refund according to their website's 30 day money back guarantee, but no one has responded. I have tried calling their phone number and leaving messages but I have received no response and no one answers the phone. This company is a scam.

I have called everyday several times a day. The said in the recording they were open 8:30am to 5:00pm. Every time I called the recording said they were closed and to leave a message. Then the recorder said we are sorry but the recorder is full and to call back another time, Good-Bye!
They sent me a Bissell Sweeper I purchased for $49.97. It was supposed to be new- it was dirty and full of someone's pet hair. I will never purchase anything from them again and I suggest you do the same. They are a SCAM and there is NO Customer Service. They should put companies like this out of business!

I bought a standing desk converter order #*******. Immediately after placing the order I noticed the shipping address was incorrect. I called and called. I left email after email. Noone got back to me and I got a message from dollarhog with a Fedex tracking # to the wrong address. Twenty seven hrs later I finally get a return email stating
The NR Group, Inc
11:25 AM (2 hours ago)
To me

Hi there,

Thank you for taking the time to get in touch with us and apologize for the delay. Unfortunately your item has already been dispatched.
You can reach out to FedEx and they should be able to update that address for you. If you require any further assistance, please just let us know.

Warm regards,

Gabrielle

Called Fedex and they notified me dollarhog has restrictions and only the shipper can change the shipping address. Calling dollarhog and emailing. No response. Tracking my item being shipped 500 miles away from =/

I bought a water distiller for which DollarHog claimed all parts were included, only to find three of them missing, and the distiller maker does not sell parts for it. They never replied to emails sent to their support email address, and never called back, after calling customer service and getting a message saying "unavailable, leave a message" and leaving a message.

As others have said, this outrageous scam deserves no stars, because these cold-hearted, conscience-less criminals are getting away with selling unusable items with missing parts and need to be prosecuted and shut down ASAP. As one said, "I would strongly recommend that NO ONE ever use this company. They are running scams to rob people of money for junk!" Beyond that, please report them to the police, the BBB, and the FTC, so that this shameful scam gets shut down.

With so many reputable companies out there, don't go here!
I ordered a DeskCycle that came broken and unusable in a smashed, open, unreusable carton. Since the carton was not usable to return the broken item, I was told by Jasmine at Dollar Hog, that I should put out the $18.31 for new boxing to FedEx, and Dollar Hog would reimburse me in addition to reimbursing me in full for DeskCycle. They did deposit $18.31 to my charge card but had the audacity to then deduct $18.31 from my full refund. They still owe me $18.31. I cannot believe they gave me what was owed me, and then they took it away. They will not return my calls or emails. This has been going on for 6 weeks. They are a horrible company to work with, besides misrepresenting their products. I certainly would never have bought a product that was broken and unusable. Take it from me, there are a lot of reputable companies out there. No need to start with a bad organization!

Do not bother with this company, they will lie, steal, and cheat you out of your money.
I purchased an item.
I ended up receiving a non working item, sold as a more expensive item. Item description on website " Sun Joe AJ805E 15in 13 Amp Electric Dethatcher" Instead I received a non working AJ8051E, which is the older model. This company does not due their due diligence to make sure they are actually shipping the correct items. Upon receiving my item the item was an old damaged and not working. But the box and the item instructions were for a newer item (which was clearly not what they advertised).

Customer service will not admit they were wrong.

Buyer beware, do not do buy from this company.

It's an interesting company. They have all sorts of one-off products, some returned or open-box items, that they sell at big discounts. I purchased one pendant light. It was an open-box item, and they had lots of photos to show everything that was in the box, so you could see the condition of the item and whether anything was missing. I received it within 3 days of ordering. Would definitely buy from here again if I found the right product(s)!

I bought a vanity mirror & it arrived broken. I have tried numerous times to call during their business hours and no answer... ever. I've emailed them about 5 times and no response. I placed a different order & left a message to call me back regarding my return & no response. I really don't think they have a 30 warranty as they claim. I don't know what else to try.

I had ordered a HP 3830 printer to replace an existing one that was malfunctioning. Two days later after placing the order, I fixed the one that I had. I replied to the order Email asking that they cancel this order. They replied that the printer had been shipped, but they would ask Fedex to return the package. After reading all these nasty reviews, I figured I just been screwed. However, within 3 days the charge was reversed on my credit card. All reply Emails were very professional. This is, without doubt one of the best customer services I have dealt with!

I bought a few things including two bidet seats, one Coway, one Toto. Both came in banged up boxes but were clearly new, turned out to have all their parts, and still work great today, two years after installation. They both cost less than 1/4 the list prices.

All of the other things in my purchase were fine except one pendant light fixture that was supposed to have about 20 strings of stones hanging from it but was missing one string. Fortunately, the design is pretty irregular so it's not really noticeable. I didn't really care given what a great deal I got on the most valuable items.

Clearly, most if not all of what I bought were customer returns. Unfortunately, customers aren't always honest about things they return (like forgetting to include all the parts or packing poorly). Also, resellers like Dollarhog don't always take the time to do full inspections. I figure I'm always buying at a risk when purchasing from a seller like this. Auction houses are just as bad if not worse. But as my title says, I seem to have gotten lucky this time.

I order this baby swing came in within a week via fed ex, said in description it was in like new condition no scuffs or stains however there were a lot of scuff marks all over the metal bars very noticeable and the baby mirror part where it turns for the motion was extremely scratched up. Overall it was in clean condition no stains on the seats just a bunch of MAJOR scuff marks and damage to the metal bars. Swing works prefectly fine and for 70$ I'm overall pretty happy just wish they wouldn't put in the description there is no overall cosmetic bumps when there were plenty

I HAVE ORDER SEVERAL ITEMS FROM DOLLAR HOG, FAST SERVICE AND EVER THING I RECEIVED WAS AS THEY LISTED, IT ALL WORKED, BETTER THAN KNEW, I SEE A LOT OF DISSATISIFED CUSTOMERS HERE, SAYING THEY CAN NOT GET SERVICE AFTER THEY BUY AN ITEM, I HAVE HAD NO PROBLEM, FROM WHAT I UNDERSTAND THIS IS AN AMAZON SURPLUS RETURN ITEM STORE, WHEN I PAY, I USE AMAZON PAY, FIGURE IF I GOT BURNED I WOULD DALL AMAZON AND COMPLAIN, SO FAR, I HAVE BEEN SATISIFED WITH THIS COMPANY. THEIR WEB SITE MOST ASSURED COULD BE BETTER, WHO EVER RUNNING IT SEEMS TO LACK THE DECORE TO MAKE IT A SITE YOU ENJOY VISITING, YOUR BUYING RETURNED ITEMS, SO YOU PAY FOR WHAT YOU GET, DONT EXPECT BRAND NEW ITEM, IT WAS RETURNED FOR SOME REASON.

I'm very happy with my purchase. I was skeptical due to reviews but im glad took the chance. What a steal I got pair chairs that would go for 200! They were only 70dollars! What a steal plus I get the chairs I been looking for. I would purchase again. Plus shipping fast I got item in 4 days!

Every item i did buy was defected non work i have to return all my purchase from there customer service pain

I ordered an open box chair from them for roughly half the Amazon/other price. When it arrived, I checked that every piece was there, as I always do with a discount supplier. All was. Assembled the chair, only to discover the ergonomic back seat adjustment was broken. The back was the LAST part of the assembly, so no way to know before putting it together that wasn't working. Wrote to their customer service... sure... not problem. Put all pieces back in the box and we'll send you a return mail, etc., etc.

BUT once assembled, the chair pneumatic metal bar uniting seat and roller bottom FUSED, or locked in place. It won't come apart. I've now for 2 weeks gone back and forth with them about this, offered to cut the bar and send it back in pieces. CANNOT get a straight answer/guarantee they'll refund. I totally understand that they want it back to be sure I'm not asking for a refund then keeping the chair. But I want the reverse: proof I get a refund even if it's in pieces because that's the only way they're getting back the chair.

They're clearly trying to make me GIVE UP. I'm stubborn, I won't. But this is a BAD company for refunds. Total crap guarantee. Apparently it's only 100% if you can return it intact so they can resell it to some other sucker.