Jeanne R.

I ordered an open box chair from them for roughly half the Amazon/other price. When it arrived, I checked that every piece was there, as I always do with a discount supplier. All was. Assembled the chair, only to discover the ergonomic back seat adjustment was broken. The back was the LAST part of the assembly, so no way to know before putting it together that wasn't working. Wrote to their customer service... sure... not problem. Put all pieces back in the box and we'll send you a return mail, etc., etc.

BUT once assembled, the chair pneumatic metal bar uniting seat and roller bottom FUSED, or locked in place. It won't come apart. I've now for 2 weeks gone back and forth with them about this, offered to cut the bar and send it back in pieces. CANNOT get a straight answer/guarantee they'll refund. I totally understand that they want it back to be sure I'm not asking for a refund then keeping the chair. But I want the reverse: proof I get a refund even if it's in pieces because that's the only way they're getting back the chair.

They're clearly trying to make me GIVE UP. I'm stubborn, I won't. But this is a BAD company for refunds. Total crap guarantee. Apparently it's only 100% if you can return it intact so they can resell it to some other sucker.