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DoctorSim has a rating of 3.3 stars from 59 reviews, indicating that most customers are generally satisfied with their purchases. DoctorSim ranks 43rd among Unlocked Phones sites.
This company responds to reviews on average within 10 days
Realy fast upgraded, cheaper compared to concurrents, also they have added a new payment method, iDeal! Big plus
They told me that the payment was being processing and that I will get on Emil. They removed the payment from my bank account and she never did get her top up and I never did receive the Emil I try reaching out to them but there is no way to.they are a scam. It's ok have the 18$ it's not worth it you dogs
They told me that the payment was being processing and that I will get on Emil. They removed the payment from my bank account and she never did get her top up and I never did receive the Emil I try reaching out to them but there is no way to.they are a scam. It's ok have the 18$ it's not worth it you dogs
I went through Dr Sim to top up a sim I purchased in France. I topped up £20 because I had travelled to England and they didn't tell me until after the purchase was finalised that that sim was only good for France. When I asked for a refund they said sorry once the purchase has gone through you can't be refunded. Ha and their motto is Trust Us. Yes right. Thanks for nothing mongrels.
Tip for consumers:
Dr Sim are crooks, shonky and can't be trusted.
Products used:
None
These chips DO NOT WORK, MORE Scammers, I am tech savvy and they are liars, if it was specific to my IMEI, and they have my phone model and info of carrier then how in the world do they send a sim with 10 different instructions, then ask to change iccid 90 times nothing changes, No sim Supported, then say use android device! Like idiots the iccid is what you sent, if there's another setting make a video scamming a Holes
Products used:
UMS
Hi John,
First of all, we would like to apologize for any inconvenience caused.
The UMS is designed to be configured automatically, but in the case in which this option is not successful, we provide you alternative troubleshooting steps.
After checking your order, as none of the alternative steps have worked, we have issued you the full refund, without the need to receive the video proof, as we are fully committed to our customers' needs and feedback, and it was clear you were not satisfied with the product.
Our only aim was to help you out, and make it work, this being the reason why we have tried all the alternative solution, but as none has worked, we have refunded you the full amount, without the video proof necessary, to prove you that we are not scammers, on the contrary, we're here for our customers, always, trying to find the best solutions.
We really hope the refund can make it up, at least partially, for the inconvenience caused.
Kind regards!
I ordered a unlock code for my Samsung Galaxy s20 fe on March 24,2022. They charged me and almost a month later I sent an email just to find out the status and no response. Worst company ever.
Tried to top up a phone. Took my money and set the top up on pause. Support is just a $#*!ing robot.
Tip for consumers:
$#*!ing scummers
Products used:
phone top up
4 separate transactions where money has been taken out of my cashapp account and I dont know anything about this site let alone know why you guys will continue to steal from me I had to lock my card and still have declined purchases on my account!
Hello,
DoctorSIM cannot charge cards without the use and consent of the card owner. If you have any charges that you do not recognize coming from our merchant please contact info@doctorsim.com. All feedback helps us to improve our services but in this case it is not the way to help you.
Thank you very much.
Best regards,
Team doctorSIM.
Beware...This site is a scam...didn't receive the credit on the phone.
They were happy to take my credit card payment, but I got nothing for it.
Hello Tom,
We are really sorry for any inconvenience or misunderstanding.
I kindly suggest you to send us a message to info@doctorsim.com so we can give you an immediate solution including a refund if applicable.
Best regards
Team doctorSIM
So they said they could unlock my phone, failed and then they refunded my money. Immediately after they charged me again and were trying to unlock it again without asking me or anything. Refund and a new charge at exactly the same time. Crooks
Tip for consumers:
Don’t waste your time
Products used:
Wasting my time
I shall put my hand up as another doctors sim sucker. They took my money, gave me a fake story about the number not being available but somehow, if I pay them MORE money, then somehow they WILL be able to unlock. Needless to say, I declined their oh so kind offer. Then I got a "refund" to their website for future use - which I am of course never going to use.
Hello Luke,
Fist thank you so much for your comment, we don't love negative feedback, but it helps us improve.
With the data of your review we cannot find which request you are referring to but we will be happy to find a solution for you if you have made a request at www.doctorsim.com.
To clarify the fact before other users we comment here how we work. DoctorSIM services are exposed on the web without cheating: price, delivery time, requirements... all. In the cases in which for the same product (for example, unlocking iPhone 7 from AT $ T) has several services, we detail it point by point.
If the standard service, for example, does not work, we offer alternatives:
- We offer the client the option of paying the extra that the premium service supposes.
- We offer the refund: which can be in credit to spend in doctorSIM or to the original payment method (it is the client, and not doctorSIM, who chooses where they want their money back: if by mistake a client chooses credits we can undo that choice and send the refund to the original payment method).
That a service cannot be completed for the most economical service does not benefit us: no one guarantees that the client will not choose his refund... however, if it had been possible to complete the service for the economic version: we would have that sale in our pocket, risk-free.
We are a serious company, with open ears and we are ready to help in any incident.
Have a nice day,
Sarah.
AVOID THIS WEBSITE AT ALL COSTS.
I have done two tops ups with them.
- first top up was 7gb of data for TELKOMSEL. This top up run up quite quickly and I thought that it was incorrect, but I was not 100% sure so as I run out of my data I proceeded for a second top up.
- second top up: I decided to buy a bigger package, 19gb, as I needed the data and I did not want to run out of data when I needed. As I had suspicions from the first top up that something went wrong, I decided to keep track of my usage, and as soon as my top up was added I restarted my data statistics on my phone to be sure of the data that I was to consume with this top up.
After 4gb were used, I received a message from the provider warning me that I had 500mb remaining. I proceeded to contact doctorsim customer support with all the evidence that I had: screenshots with the top up information, my data usage and the messages from the provider where you could clearly see that I was right. After asking for them to fix it, or give me a refund or a new top up, they ignored my requests and said that I had to contact the provider myself neglecting their customer and leaving me completely unattended after taking my money. I'm still waiting for a satisfactory resolution.
If you value your money and your time: DO NOT BUY ANY OF THEIR SERVICES.
Products used:
Telkomsel data top ups.
Hello Andres,
We appreciate your feedback regarding your experience with doctorSIM.
Rest assured, we are dedicated to supporting you through this process and ensuring a satisfactory resolution. It's important to note that doctorSIM is a legitimate service known for actively seeking solutions. We are confident that if you've reached out, you likely have received or will receive a positive response from them.
All our top-ups are issued through the operator's own system. If you receive confirmation of an 8GB top-up, Telkomsel is the one applying that data volume to your number. Its usage is associated with the applications you use.
However, we have 100% confidence in your judgment when it comes to assessing your usage, and we stand with you when you say that if your top-up has been depleted too quickly, it is because you used it. We are ready to assist even when it is the operator applying that data and determining the consumption speed.
Please write an email to info@doctorsim.com with a new message subject "Top-up 8GB/19GB Telkomsel - For Nerea," indicating your request number. This will allow our product manager to review it and provide the solution expected from the quality of our service.
Thank you so much,
Nerea.
What a hoax. No service, no refund. Buyer beware! They will steal your money and not provide the service they promise.
Tip for consumers:
STAY AWAY FROM THIS SITE
Products used:
Sim unlock
It did not unlock my iPhone 7. Then after
You buy it, you will not be able to speak to
A live agent at all. I think it is a scam! I followed all the instructions and wasted 4 hours of my live. Then I found out "you just call your old company and if the phone it's paid off, they unlocked it for free!" Save your
Money and your time
Tip for consumers:
Don’t buy from companies that you can not speak to a live person
Products used:
None of it, they made it sound like I would be wasting more hours to get my refund back!
Hello Lucy,
First of all thank you so much for your confidence in our service.
DoctorSIM is a legitimate and legal service that does not hide any clause or prevent customers from unlocking their mobile devices here or elsewhere. We do not understand at all the reason for your claim because we are more than sure of doing things correctly.
We provide chat and email support 24 hours a day, 7 days a week and we promise to attend to all requests in less than 24 business hours. If an iPhone cannot be unlocked, we will make the refund: without any doubt.
Having said all this and with the assurance that your money will be refunded if your service cannot be completed, we would like you to tell us where we can improve or what we can do for you to change your thinking about our service. You can contact us directly to info@doctorsim.com
Best regards,
Sarah.
This company is a SCAM, DO NOT USE THEM! I should have went with another company. When I ordered it said 0-15 days, now they are saying business days which is 3 weeks. Ive never had an unlock take that long. Then, they offered a partial refund of $10 but the refund never came. They send emails saying they are "close" and my unlock request was processed "successfully" but I'm still waiting and no partial refund.
All they've done so far is take my money, offered a very partial refund, and not provided a service. STAY AWAY FROM THIS COMPANY, ITS A SCAM. MY SAME COMAPLAINT HAS HAPPENED TO MANY OTHERS. I THOUGHT I'D BE DIFFERENT (THAT WAS A LIE) AND WAS DESPERATE. IT'S NOT WORTH IT.
Tip for consumers:
Don't
Products used:
Premium Unlock service
Hello Wonetta,
Thank you very much for trusting our service
Guys DoctorSim is a big scam company they know what they doing, they scam me by send me a NONE working unlock code, and when i asked for refund they denied me and told me we going to give you a account credit so you can use for other service with them and when i try to reuse the service they charge me higher so i can't ask anymore for refund and the money stuck in the fake account credit, I'm warning you customers they did it to me and lost my money already, Doctorsim is a big scammers company watchout guys
Tip for consumers:
DoctorSim is a big scammers
Hello Said,
First of all we deeply regret that something did not go well in your unlocking, our customers' satisfaction is in the top 1 of our daily objectives.
- Our service is a legitimate and 100% honest service. And our highest goal is to do things well, we have never cheated or scammed any customer. Never.
- We are transparent in the conditions of all our services: both in price, as well as in terms of the requirements that a mobile device has to meet to be unlocked.
As online service providers we ask our customers to verify that their phone meets the conditions. If you meet the conditions and the code fails or there is any error we ALWAYS make the refund to the original payment method. Always.
- We never make the refund in credits if the code fails. If this is your case, please write to us by replying to the email with your instructions so that we can assess your case specifically.
- If the refund in credits were your case, it would be because your mobile did not meet the conditions. In that case, since it is a refund not contemplated in the conditions of service, we would be talking about an exceptional refund. But also if you do not agree, write to us to review your case.
We will work to find a solution with you even if it is a loss for us to continue meeting the objective that all our customers are satisfied.
Have a nice day.
Best regards,
Team doctorSIM.
I live in Australia I did May father phone top up from doctors sim to India. They charge from me but they don't get top up.
Hello Pawesh,
Thank you very much for trusting in our top-up service.
I have just reviewed your top-up request and I verify that it was applied correctly: in fact we sent you a proof of it and we received from you the recharge confirmation message from the company that was recharged.
The fact that the recharge receivers cannot connect to roaming may be due to the settings of the terminal itself (it must have roaming connectivity activated).
In recent days we have not received more information from you, was the incident finally resolved? If not, please contact us again so we can find the best solution for you.
Please contact us for any doubt, we are here to help.
Carolina García,
DoctorSIM Product Manager.
Do not use, total scam, charge up front and then look for more payment yet never unlock your phone, expensive and useless and use small print to tell you your money is gone. Stay away from them.
Hello,
At doctorSIM we do not carry out the strategy you mention: our objective is to offer clear services and for the client to know what they are hiring at all times, we would never carry out such actions.
Could it be that you made your request on the website of doctorunlock.net or IMEIdoctor.com? These types of websites do do this type of scam and, since their name is very similar to ours (something that is not a coincidence on their part) we suffer a lot both for what they do and that it may seem that we are the ones who we make.
We are very sorry that this has happened to you and if you need to unlock any mobile contact us and we will do our best to help you.
Best regards,
Team doctorSIM.
I paid for the unlock almost two months ago and until today they haven't solved the problem and they don't even contact me. I hope that they can resolve this situation or at least return the money to me, in any case I do not indicate it to anyone
Hello Wallace,
We cannot identify your request, if you have made it through our services, with the data you describe.
To resolve any doubt or incident related to our service, in case there are any incident, just contact us at info@doctorsim.com or answer to the email of the request.
We will be delighted to help you.
Best regards,
Team doctorSIM.
They didn't unlock my phone and didn't refund my money. I wish I could give this site 0 stars. Really bad service
Paid upfront for my phone to be unlocked several days ago. No delivery of service - phone remains locked. Response via email support has been poor and sporadic too.
Didn't want for it to get to this but I've run out of options with a lack of response from DoctorSIM. Promises on their website:
1. Instructions delivered fast, but they don't work. Customer service (which is claimed to be first-class on their wbesite) is abysmal. Existent, but abysmal.
2. "100% reliable! In the rare event your LG cannot be unlocked for any reason under doctorSIM's responsibility, we will issue you a full refund."
- Don't believe this. Nothing can be farther from the truth - when pushed for an answer on why there has been a failure of delivery of service, you get silence.
I believe that this site is a scam. I paid $44.95 to unlock my S7 phone on 6. 05. 2020. After 24hrs when I didn't get an unlock code from DSim I contrequested remote access to my PC to unlock my ph. CRAZY! Who trusts a site that stated nothing about remote access to your personal computer (RED FLAG) in their ads to assist you in unlocking your phone. If someone doesn't know their network and you need remote access to a Pc to unlock the phone say it upfront so customers could decide whether or not to purchase the service or not. I want a full refund. Public Be Warned. SCAM ALERT... I am a legitimate customer and have the emails and request number to prove. In covidn19 times EVERY CENT matters. Don't steal people money.
Tip for consumers:
Don't use this site. No one should request remote access to your computer. They can steal your information. They can put malware and Spyware in your PC.
Hello Deidra,
Samsung unlocking is usually 100% code based on our site, especially if you know your operator and network, and has a FULL REFUND guaranteed if not possible.
Only in select cases when you don't know your network, and a CODE is not available, do we offer remote tech assistance. This is clearly stated in our site as a standalone service (which you ordered) if any body needs it, but usually is only a fallback for when code unlock is not available.
In any case, the process is also safe and 100% money back guaranteed. We've been in business 12 years, and we wouldn't be here if our services were not legitimate and completely legal.
Thank you
Never sent pin to unlock my phone. Just kept giving me the run around. In the end phone never got unlock. Nor did they want to give refund.
Hi Chris,
As explained by email, we have successfully network unlocked your cell phone.
Unfortunately, you are unable to use it on another network because it has been blacklisted by the original carrier. As explained in our terms and conditions, we are unable to issue refunds under these circumstances.
Once you've resolved the issue with the original carrier, you'll be able to use your phone on the network of your choice.
Best regards,
Anne
DoctorSIM
We apologise for the wait. All our operators are busy at the moment. Simply describe your issue here and we will reply as soon as an agent frees up!
You Please update your info
I need to speak with Carolina García,
DoctorSIM Product Manager now!
Laura joined the chat
Laura
Hi
Sorry but is not possible
How may I help you?
You Please update your info
She told me to contact her
Laura
Not in this channel, only by email
You Please update your info
You guys issued me credit that unauthorized
You guys found a new way to unlock my phone and were doing so
Laura
May I have the request number or IMEI number, please?
You Please update your info
(#*******)
Laura
No, you did not understand the message well, this service has not finally worked
We are sorry
You Please update your info
My name is Carol and I am the head of Operations at doctorSIM.
First of all, I would like to thank you for your trust and understanding regarding the delivery of your Motorola code.
We have processed your order through the worldwide service and, unfortunately, it has came out denied.
However, we hope to have a final solution to unlock your phone in the next few days.
We are working on the last details of a new service, and we should shortly be able to provide you all the necessary information. This service would permanently unlock your phone, in less than 24 hours.
This is from your manager
I am not wrong
Laura
Yes, but this service is not working
You Please update your info
This is in writting
Unlock my phone
Laura
Is not possible sorry
You Please update your info
Ok i need to speak with you manager
Chat rated Bad
Leave a comment
Laura
Carolina will give you the same information by email
We can not unlock your phone at athis time
Because is no service working
You Please update your info
I really dont want to have copy and paste this chat in a online review
Laura
Why? I only give you the information and the reason why we make the refund
You Please update your info
Are you refusing to let me speak with you manager?>
Laura
We do not want to keep your money if we can not unlock the phone
Is not possible here
I say you before
Carolina only by email
You Please update your info
Please let me speak with your manager
Laura
Is not possible here, again
She is not in this department
You Please update your info
So your refusing to let me speak with your manager
Laura
NoQ
I just say you that you have contact she by email!
You Please update your info
Or give me her direct contact telephone number
Laura
Pelase!
You Please update your info
Excuse me
This is very unprofessional
Laura
I have explained it to you several times, it is not possible, simply, only by email
You Please update your info
I need to speak with a supervisor
NOW!
Laura
IS NOT POSSIBLE HERE
You Please update your info
So you're telling me there is no way to get a direct phone number to your manager?
Laura
Yes, just this
Is not possible and it no depends of me
You Please update your info
You need to call your manager now and tell them to call me
Or i will post this chat on yelp and everwhere else i can write a online review
Laura
Ok, do it if you want, but it's not my fault and it does not depend on me
Show translated
You Please update your info
I am a paying customer who you guys have been giving me the run around for more then 8 days now
Yes it is your fault
Laura
Okay
Show original
Thanks for contacting doctorSIM. Is there something else else can you help with? We will close this window shortly, but do not worry, if you need help, please open another chat and we'll answer you as soon as possible.
Show original
You Please update your info
You work there so you need to take responsibility
Yes
You need to let me speak with your manager
Laura left the chat
Gain trust and grow your business with customer reviews.
doctorSIM is a technology company that provides a wide range of savings solutions for the cell phone industry and the premier unlocking company in the world. Our mission is to support the user by providing clarity in an industry dominated by chaos and a lack of transparency. In short, providing the solutions necessary for the user to take full control of their cell phone from the network providers and phone manufacturers.
doctorSIM provides phone unlocking services which allow users to use their cell phone on any compatible network in the world. Freedom to choose network carriers has multiple benefits primarily saving money in the long run. Complementing these unlocking services are IMEI phone checks, top-up services for networks located in over 200 countries, comparison tools for managing and calculating savings on monthly phone bills and repairs for all phone manufacturers.
Hello Zurk,
We understand your concern and we deeply apologize for any inconvenience you may have experienced. We want to assure you that we are accountable for our service and that all top-ups are our top priority. We understand that this is a service that requires immediacy and we are committed to fulfilling every single service requested.
We have verified that your information request (which we received via email when you contacted us through our chat) was responded to within a few hours, and the top-up you mentioned was successfully sent to the recipient number as requested.
Thanks.