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Distinctive Gem

Overview

Distinctive Gem has a rating of 5 stars from 155 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Distinctive Gem most frequently mention customer service, engagement ring and final product. Distinctive Gem ranks 6th among Diamond sites.

service
15
value
11
shipping
11
returns
2
quality
11

Instant Feedback

46 reviews
+14
How would you rate Distinctive Gem?
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Hong Kong
1 review
0 helpful votes
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Informative and buy with confidence
January 20, 2019

I like the quality insurance of all my purchase from Jonathan. Sometimes I am hesitated in decidion, with the help of Jon, I know what I want and I can choose the dream diamond that I am longing for, I can't help buying more from him and I am sure I shall buy more in future

Date of experience: January 20, 2019
New York
1 review
0 helpful votes
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Customer Service & AV Moisanites
September 29, 2019

I can't say enough about Jonathan and his team. They were terrific and the Moisanites are the most beautiful ever and are a great alternative to diamonds.

Date of experience: September 29, 2019
Florida
1 review
3 helpful votes
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Dana Setting
April 1, 2018

Jonathan and I designed a beautiful setting. The process was a beeeze. Jonathan was prompt was all emails and made me feel like a priority. Customer service was exceptional.

Date of experience: April 1, 2018
Australia
1 review
2 helpful votes
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Jonathan rocks!
February 21, 2020

I used Jonathan's concierge service and within a month I had the most gorgeous Elyque oval diamond ring in my hand! I cannot recommend Jonathan and his products/sevices enough. He is extremely knowledgeable and the ultimate professional with quick replies to any queries and will do whatever he can to help you out. You quickly get a sense that he loves what he does and that you can trust him to deliver exactly what you want!

The Process
I initially asked Jonathan to find me a lab grown oval and within a week he had sent me a video review and specs of two great lab grown ovals. However in this time I had fallen in love with the Elyque Ovals so I ended up purchasing one of these, again with Jonathan pointing me in the right direction based on what I was after.

Then came the ring design process and after describing what I was after Jonathan knocked up a design within a couple of days which was 95% of the way there. A couple days later and the final design was sorted and within a couple of weeks the ring was at my door... the most sparkly and brilliant oval diamond I've ever seen He even helped with some paperwork to help avoid the 5% customs duty (based in Australia).

I am so so happy with how the ring turned out, it's better than I ever expected and I know my partner will love it. Jonathan - I cannot thank you enough and what you've created with those Elyques is just incredible!

Date of experience: February 21, 2020
Canada
1 review
1 helpful vote
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Top Service top quality
April 13, 2018

Jonathan was extremely helpful and always on point. So pleased with his service and the ring is truly a masterpiece! Will be back!

Date of experience: April 13, 2018
California
1 review
2 helpful votes
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Fast friendly personal service!
February 13, 2019

Nothing but good things to say about the beautiful ring I received and the lovely customer service as well.

Date of experience: February 13, 2019
Ohio
1 review
11 helpful votes
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Great customer service
May 9, 2019

It was a joy working with Johnathan. Good communication, great with feedback, and quick responses majority of the time.

Date of experience: May 9, 2019
California
1 review
0 helpful votes
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Personalized experience
July 11, 2020

Jonathan was very friendly and helpful. He patiently answered all my questions. Can't wait for my gem to come!

Date of experience: July 11, 2020
California
1 review
0 helpful votes
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A Cut Above!
July 14, 2018

These moissanite stones are cut to rival the beauty of any diamond. The stone I received was perfect and the customer service can't be beat.

Date of experience: July 14, 2018
GB
1 review
1 helpful vote
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Dealing with AV Inc has been one of the most pleasant online purchasing experiences EVER - From Start to Finish Jonathan & Co have been super helpful even answering all my Tedious Emails when away on Vacation!

The Purchase Process is Super Easy too final Checkout took less than 2 mins - The Website is Fantastic & easily navigated - simple yet very effective to use!

They are probably one of the best if not the best Online Diamond Merchants around; I cannot think of another Company that Provides such a large comprehensive range of technologies to assess Diamonds from Videos to the ASET Imagery, They literally show you every part of the Stone in all Lighting Conditions!

The Shipping is fantastic too - I'm UK based & it only took 3 days to reach me Customs Included - It came wonderfully presented in a display box with a Loose Stone Ring Holder too!

When I opened the Beautiful Packaging & saw the Stone for the first time my heart skipped a beat & I knew at that very moment I had something wholly special; I instantly felt privileged & blessed to own such a Stunning Diamond!

I am already thinking of my next purchase!
The only negative I can think is that all other stones will Pail in comparison to the Beauty of an AV Branded Cut!

Thank-You Jonathan & Vicki I cannot express my upmost Gratitude enough you are both Amazing!

Date of experience: September 27, 2019
Jonathan W. Distinctive Gem Rep
over a year old

Can't thank you enough for your kind words Jake and we look forward to being of service anytime in the future.

Canada
1 review
0 helpful votes
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Very Happy With my Engagement Ring!
July 13, 2023

Jonathan and Vickie were very easy to work with and made my engagement ring I had dreamed of come true.

Date of experience: July 13, 2023
Florida
1 review
0 helpful votes
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Absolutely BLOWN away!
August 2, 2021

Wow. I mean seriously, WOW! We had originally planned to get our diamond online and get our ring done in a local jewelry shop and plans changed rather quickly when Jonathan blew me away with his customer service for our diamond! We just got the ring in this past few days and the only reason it has taken me so long to get this review up is because I have been SO incredibly busy, but you bet I have been wearing this special ring since my husband opened the box! It makes me feel so much like a princess! The cut and color of the diamond is something I have only ever seen in a jewelry shop- not on someone's finger! We ended up getting a ring that was slightly modified from an original item on their website. I wanted a euro shank and Jonathan was able to make that happen! It is absolutely PERFECT! My husband is beyond blown away too. Working with Jonathan and having all of our questions answered, ideas shared with us when I said a few things I was interested in, and the overall process was absolutely perfect! I will also note that I bought the diamond completely without seeing anything other than a single ASET picture that I had NO idea what it meant lol. I basically bought an almost 2 carat diamond - my husband included- completely unseen and 100% TRUSTING in Jonathan telling us to jump on it if we were looking for something in that price range. AND WE DID! And are absolutely blown away still! So, you can absolutely TRUST this company, Jonathan, and Vicki if you are not sure about what you are looking at! Which is huge when purchasing a diamond online! It's totally worth it if you are considering Jonathans company for your jewelry purchases!

You will see in the pictures around my band that there might be what looks like scratches - it's from sweating lol Florida is so dang hot right now and I forgot to clean it before I did the pictures! The ring is absolutely perfect!

Thank you so so SO much you guys! We are in love with my ring!

Date of experience: August 2, 2021
Canada
2 reviews
11 helpful votes
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You get the whole package
April 11, 2019

Working with Jonathan has been such an incredible experience. We wanted a lab grown diamond custom designed engagement ring.

The custom setting:

My fiancee and I had a rough idea of the ring design we wanted, however we still had difficulty visualizing the final product. Jonathan was able to get back to us with a quick 3D draft of what we described. We were then able to work with Jonathan to gradually make changes towards our ideal ring. We must have changed our mind a dozen times, or have been nitpicky about details that would most likely not have shown up in the final product. All this time, Jonathan was amazingly patient with us. He advised us on design and explained what were the physical or design constraints of our ideas.

I received quotes from 3-4 local jewellers (Montreal, QC, Canada), and 3-4 online jewellers. Almost every jeweller will outsource their CAD design to someone else. As a result, you will be dealing with a salesperson, who will pass down your message to the CAD designer. Imagine the nightmare when it's the tenth modifications you want.

This is all to say, Jonathan is a CAD wizard and we are lucky to have directly worked with him.

The diamond:

If you try educating yourself on diamonds on YouTube, you will find Jonathan giving clear and detailed explanations that will help you make an informed decision. The best part about buying a diamond from Jonathan is that they all go through him to verify. He was also able to offer me a range of diamonds in my budget, and offer me his advice based on his experience.

The experience:

Most of our communications were done by chat, and we were able to exchange images and ideas very quickly and efficiently. More importantly, we were dealing with Jonathan, who has experience with the complete process, the entire time.

Thank you again Jonathan!

Date of experience: April 11, 2019
New York
1 review
5 helpful votes
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Excellent experience
March 17, 2019

Johnathan was very helpful in finding the perfect ring for my finance and I. I'm looking forward to using them in the future.

Date of experience: March 17, 2019
Illinois
1 review
0 helpful votes
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Perfect ring buying experience
July 25, 2024

I needed help and a bit of hand holding and Sarah went above and beyond every step of the way.

Date of experience: July 15, 2024
Wisconsin
1 review
1 helpful vote
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Best jewelry buying experince
December 27, 2018

Working with Jonathan has been an absolute amazing experience. I wanted a bit of a custom piece and he was able to get what I wanted, perfectly.

Date of experience: December 27, 2018
Arizona
1 review
2 helpful votes
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JONATHAN THE MAGNIFICANT
October 16, 2018

What more can I say about Jonathan the MAGNIFICANT!
Here goes:

Is he kind? YES
Is he professional? YES
Is he funny? YES
Does he provide the best customer service In the entire universe? YES
Does he give the best advice? YES
Does he go WAY above and beyond: YES
Does he love what he does: YES

It has been a true pleasure to go through my wedding set designing process with Jonathan.
He is AMAZINGLY PHENOMINAL.
Tyou my friend
LESA
Ck out my custom ring on the August Vintage Webster. It's called "LESA"

Date of experience: October 16, 2018
Texas
1 review
0 helpful votes
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AVCs are spectacular! Jonathan is the BEST!
August 11, 2018

I was not prepared for how awesome Jonathan is. I've been staring at those AVCs for a year but I didn't know that the guy behind this spectacular work would be such an absolute pleasure to work and collaborate with. I called on a weekend night (probably about 930 pm ny time) to leave a message. Yes I was very excited to let him know I wanted to work with him. Never expected him to pick up. But he did, from a sushi bar! And heard me out and got the ball rolling all on his own personal time. And I'm so glad he did pick up, because he's such a tremendously kind, down to earth, no nonsense guy who strikes you as helpful and trustworthy from the very first moment. This was a relief. I was in the right place. I spent endless nights hemming and hawing over diamond vs moissy AVCs (which I never before knew existed) and I went w/the moissy's (my gf loves them and she thought it was by far the smarter move). Plus finding/cutting a 3ct diamond avc would have taken quite a while. The 1:1.1 avc cusion will be paired w/2 OEC round 5mm moissy's along side. Jonathan literally pulled 20 different views of megans ring from the internet to be sure we got the beautiful ratios she has just right. Moissy or Diamond, it's an awesome feeling to know your stones are cut by the best on the planet and that it will sparkle in a way that almost no other stones out there do. Sorry Harry Winston, you ain't got stones like these!

Date of experience: August 11, 2018
Washington
1 review
0 helpful votes
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Amazing!
February 26, 2024

Got an absolutely stunning diamond at a steal! And great to work with on setting it.

Date of experience: February 26, 2024
Ghana
1 review
0 helpful votes
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Great experience
August 9, 2018

Jonathan was very quick to respond to my numerous questions, and went above and beyond to ensure that I got what I wanted.

Date of experience: August 9, 2018