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Dissh

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Australia
1 review
0 helpful votes
Follow April M.
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One of a kind customer care!
September 28, 2021

DISSH really turned a situation around for me when my order was delayed from dispatch.

All of the staff are articulate and kind, I want to shout out Courtney for taking my calls and doing her best to push my situation to management. I then want to thank Tenille for creating an incredible customer experience for me. Not only did she resolve my situation, but she also compensated me for the issues I had come across. She didn't have to do that, but the fact that she went out of her way to go above and beyond is appreciated and speaks volumes.

I have been a long time customer of DISSH and will continue to be so for a very long time. Love the quality, love the care and love the brand.

Date of experience: September 27, 2021
Australia
1 review
1 helpful vote
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Toowoomba store customer service very poor specially young girl work Thursday night 29/04/21 bad customer service which is really sad to see and experienced some tops different prices on different colours you would think its all the same price its exactly same tops and same style.

Date of experience: April 29, 2021
New Mexico
2 reviews
0 helpful votes
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This dress is gorgeous. The sizing was perfect. The cut was perfect. The lining is "old school" and beautifully executed. This company is FANTASTIC. I braced myself thinking the price was too good to be true and the quality would show it and then the dress arrived, and it was so beautifully made that I was amazed and ordered two more! Can't wait for the fall collection!

Date of experience: August 5, 2021
Minnesota
1 review
4 helpful votes
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Very expensive shipping but I loved the product so I was willing to spend the $25. When they arrived the sizing was nothing like on the website so I went to exchange the product and they said it would be $100 to ship back. Now I'm stuck with $120 worth of shorts and nothing to do with them.

Date of experience: July 6, 2020
New York
1 review
0 helpful votes
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Linen Dress
August 8, 2021

I bought a linen dress after seeing one on a client of mine. She looks like a model, so I was very scared of having to return it because I don't exactly look like a model anymore... However, the dress was so beautiful, flowy and could both be worn up or down. I am returning it because it was a little torn after probably someone tried it on and it was a little small. Not easy to see, unless you put it on, so cannot blame Dissh for sending it out like it was. The customer service has been excellent so far and I am definitely ordering more from Dissh.

Date of experience: August 7, 2021
Australia
1 review
0 helpful votes
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Chadstone Store
December 21, 2022

All the girls in the Chadstone store are so lovely and welcoming. Their service was fantastic and I highly recommend visiting the store! Such high quality of service is hard to come by these days but Dissh is all over it!

Date of experience: December 20, 2022
Customer S. Dissh Rep
over a year old

Hi Ella, thank you for reaching out! We really appreciate you taking the time to provide these kind words and look forward to welcoming you back into store again. Kindest, DISSH

Illinois
1 review
0 helpful votes
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After their easy service, refundid could not print a label and 6 emails to their customer service...I was forced to use standard method and have a label printed from DHL which was another 6 emails as it took 3 days to get a label to my email so I thought for sure that wasn't arriving either. Then they failed to say that I was to call DHL for a pickup and how I do that. Never order from them...stick to sites in the us!

Date of experience: May 23, 2023
Customer S. Dissh Rep
over a year old

Hi Deanna, thank you for reaching out. We are so sorry to hear of your recent experience with our returns services. We can confirm DHL have been experiencing technical difficulties with their automated labels that have been causing delays in us being able to provide these to our customers. We really appreciate your patience during this process and sincerely apologise for any inconvenience. Please let us know if there is anything further we can assist you with. Kindest, DISSH

Gibraltar
1 review
2 helpful votes
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Im delighted with my first purchase from DISSH.I was first reluctant because of the sizing but customer service was swift and very helpful with their reply.
I received the linen trousers and waistcoat yesterday and I'm impressed with the quality and finish of the garment.

I would give 5 stars for the service and quality. However, purchases in AUD should be implemented for overseas customers as it would make the already pricey garments more economical! Then I would definitely purchase more often from DISSH.

Date of experience: May 31, 2023
Customer S. Dissh Rep
over a year old

Hi Silke, thank you for reaching out! We are so thrilled to hear you love our wardrobe staple pieces as much as we do. We appreciate you taking the time to provide this feedback and hope to see you again soon. Kindest, DISSH

Texas
2 reviews
0 helpful votes
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The worst customer service ever - on their website it shows- US SIZE - US 10 but I received a size 14 - WAY to large - I thought they just shipped the wrong size - their response was that is the correct size. After several attempts to resolve this issue their resolve was - just order a different size - and they will let let me return the size 14. Too many other companies are out there that are much better to work with - stay away from this one. Plus - it was not a cheap blazer - and they will not accept a return.

Date of experience: August 30, 2022
Customer S. Dissh Rep
over a year old

Hi Cheryl, thank you for reaching out! As previously confirmed, we are an Australian company, so whilst you have ordered a US10 through our US website, we have then converted this to our Australian size conversion of an AU14. We can see our team have previously provided you with our international conversion size chart. The item you purchased was advertised as final sale, and as per our returns policy (available to all customers prior to placing an order), final sale items cannot be returned. We sincerely apologise for any confusion regarding this information. Please let us know if there is anything further we can assist you with. Kindest, DISSH

Bulgaria
1 review
1 helpful vote
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Avoid, avoid, avoid! I am so so so saddened about my experience, and still stuck with my money frozen. There was an almost $150 import tax, on an order of $900, which I refused to pay, and never accepted the goods into the country. Contacted by DHL which advised me this will be fine to do, the site claims free returns but apparently no. Now they're in dispute with dissh, and I DON'T have any clothes delivered, I'm almost 900 dollars in, and can't get it back, and no one is taking any responsibility. Contacted Dish CS - they absolutely don't care about international customers!, contacted DHL, who said the merchant is refusing payment for the return, and contacted my bank. My only hope is to get my money back.

Please learn from my mistake and avoid this business if you're shopping internationally

The company replied and I've contacted DHL again, and contacted DISSH's Customer Service team again. DHL claims that the order was returned to the DISSH team, DISSH has not yet honored my request for a refund - neither via the customer service team nor via the bank. It's been more than 4 months from the order date. SO - they got their clothes back, and NOT issuing a refund, it appears

Date of experience: June 26, 2023
Customer S. Dissh Rep
over a year old

Hi Lazarina, thank you for reaching out. We are so sorry to hear of your recent experience. We can confirm that customers are notified regarding possible customs and duties taxes prior to payment during checkout, in addition to our shipping and FAQs pages. We can see that there was a chargeback opened against your order and the funds were released as of 20.06.23. We ask that you kindly contact your bank should you not be able to see these funds in your account. Please let us know if there is anything further we can assist you with. Kindest, DISSH

Australia
1 review
0 helpful votes
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The online chat team were extremely kind and helpful in looking into my order status/delivery enquiry. They responded almost immediately and ensured I had all my questions answered. Very impressed!

Date of experience: August 23, 2021
Washington
1 review
0 helpful votes
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Horrible
June 2, 2023

The quality of the item I received was the worst I've seen in this price range. They offer no refunds or exchanges. I don't recommend buying anything from them.

Date of experience: June 2, 2023
Customer S. Dissh Rep
over a year old

Hi Natalia, thank you for reaching out. We are so sorry to hear of your recent experience. In your recent enquiry, there was no mention of any quality issues with the items received. Should you believe there to be a manufacturing fault, we ask that you kindly send our Customer Service team photos to assess further. Our returns policy is available prior to purchase (https://dissh.com/pages/returns) so we sincerely apologise for any confusion regarding our returns policy. Please let us know if there is anything further we can assist you with. Kindest, DISSH

Australia
1 review
0 helpful votes
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Really happy with the cheerful, prompt and easy service I had today to help me with an online purchase issue.
Was sorted straight away and able to buy my order.

Thank you!

Date of experience: August 11, 2021
Australia
1 review
0 helpful votes
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Customer service
July 25, 2023

They respond my email so quick and solved my problem! I'm really happy with their service! Thank you

Date of experience: July 24, 2023
Customer S. Dissh Rep
over a year old

Hi Khulan, thank you for reaching out! We are so thrilled to hear our Customer Service team was able to resolve your issue with priority. Please let us know if there is anything further we can assist you with. Kindest, DISSH

Australia
1 review
0 helpful votes
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Item Enquiry
August 23, 2021

Amazing customer service! So helpful and generous. Was offered free shipping to purchase something I forgot to add to my original order!
Thank you Sam!

Date of experience: August 22, 2021
Florida
1 review
0 helpful votes
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I received the wrong items for my order and when i try to return them they make me pay $20 for return shipping! Ridiculous

Date of experience: July 17, 2023
Customer S. Dissh Rep
over a year old

Hi Jennifer, thank you for reaching out! We are so sorry to hear of your recent experience. Can you kindly confirm your order number so we can investigate further? Kindest, DISSH

Australia
1 review
0 helpful votes
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I just wanted to say that the customer service I have experienced from both the online and in-store staff is amazing. Everyone is always so helpful and this is why I love buying from Dissh :)

Date of experience: August 18, 2021
Australia
1 review
0 helpful votes
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I love DISSH so much!
September 17, 2021

The customer service reps at DISSH are literally the best. I online shop ALOT so I deal with many people from customer service. The people that work at DISSH are incredible- they are efficient, fast and above all so friendly and accomodating! To top it off the clothes are always great quality. 10/10 online store! Thanks DISSH Special shout out to Tenille she was amazing with my request.

Date of experience: September 16, 2021
Australia
1 review
0 helpful votes
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Great customer service, very fast shipping times. Very happy with the service i received and when reaching out for help with my order

Date of experience: July 26, 2023
Customer S. Dissh Rep
over a year old

Hi Maddi, thank you for reaching out! We really appreciate you taking the time to provide this feedback and hope to see you again soon. Kindest, DISSH

Australia
1 review
9 helpful votes
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Worst Return Policy
November 28, 2018

Worst customer service, i tried calling and no pick up. I tried email and i got one worded answers. Just terrible. Failed to return my items properly and terrible quality. Just not worth it.

Date of experience: November 28, 2018

Overview

Dissh has a rating of 3.7 stars from 74 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dissh most frequently mention and customer service. Dissh ranks 118th among Women's Clothing sites.

service
51
value
46
shipping
46
returns
39
quality
42