Was bought a camera lens package as a birthday present. Was not compatible with my camera. Ask to return for refund and they rudely replied they don't accept refunds once the packaging box has been opened - even tho I hadn't opened any of the individual items inside the box.
To try and recoup some money I tried to sell the whole package and it turned out it was missing lenses and filters which my husband had paid for. Have contacted them again with no response. Looking on trust pilot I'd say I will never get the lenses and filters or any money back. A seriously dodgy company. Avoid at all costs!

Cheapest price wise I have found. Some reviews on line are bit scathing of discountslr. My initial order was understandably cancelled after a security concern with my credit card company. Once I'd confirmed everything with them I phoned discountslr who completed the order. Everything went extremely well.

The whole experience ordering on the website was easy, however I did have to contact the customer services at their request following ordering where I was told that my order had been shipped.
The only downside was that I had to pay a customs import charge when the order finally arrived in the UK as it came from the United States. This was not stated on the website when I ordered or when I spoke to customer services.

ordered a canon BG-E20 Battery grip over 3 weeks ago from Discount SLR its a so called UK based company working from the states, guess what my item arrived today and its the wrong item (a cheaper version from another brand, phoned customer service, guess what? ring them back later after 2pm UK time when so one will be able to assist

smooth purchase, thanks!

What wonderful customer service from John, it's such a pleasure to speak to someone who is knowledgeable and passionate about his products. We will most definitely recommend discounrslr.co.uk to our friends and family.

Product arrived in a box that was damaged and open. When opened a piece of black plastic came out of the box but i havent worked out what it is off.
A little disappointed!!!

Quick reply to online questions
Order arrived very quickly - thank you! Only problem was the battery charger is not designed for Australia - therefore we had to buy an entire new charger unit on top of the price paid, plus currency conversion fees for the original order. Hard to see how when a company gives an Australian address and advertises a product for sale in Australian dollars, how we can then be charged that fee. However all said the product arrived quickly. Yet to put the camera to the test but hopefully all will be fine.

great company , peter was very helpful with my purchase.

please advice next time if you charge my credit card overseas. cost me an extra
95.16 Au$ for international transfer credit card charge. Not happy considering I ordered via NSW phone no: cheers

I bought a GoPro as an early Christmas present for my husband to use on holiday, it was faulty so I informed them whilst we were away and when we arrived back from our trip (and eventually received a returns label) we posted it back. All the way to America, despite the company using a UK number and website address.
A few weeks later I received another GoPro, this too was faulty and wouldn't work for more than 10 minutes without saying "card error". On initial receipt of this return I was told I could have a refund, minutes later I was told the order is now "too old" and they cannot refund or replace, just repair! They also claimed the item isn't faulty!
The thing is, after receiving two faulty items, I don't wish to receive yet another broken product so just want my money back! I never received a working GoPro and don't understand how they can say the order is "too old". It has only taken a while because of posting/constant back and forth emailing etc etc. I still havn't received anything from them for my money and I'm awaiting resolution. I DO NOT RECOMMEND THEM AT ALL.

The detailed specs about the product were great to help me assess the suitability of the product for our needs. Thank you. And the delivery was amazingly quick, thank you DHL.

But the delivery experience was difficult. I entered a shipping address at my local post office but DHL could not deliver there because they can't sign for it. When I was entering shipping information, there was no indication that it could not be sent to a parcel collection point. The when I went to collect it from the DHL pickup point in the petrol station, the young lady was quite confused that my drivers license address was different from the address on the parcel and was reluctant to give me my item. I had to explain to her that I do not live in the post office and there is no point trying to send things to my empty home during the day.

The delivery was extremely fast. Happy with the product received but would have liked a better description of the product prior to purchase. The kit comprised old and new components which I didn't expect. However, with the price I paid it was still good value.

Overall a good experience. Unfortunately there was no manual on how to use the camera and we were of the understanding that the product came from Australia where as it came from USA.

It will be good if you included the invoice in the box.

There is no warranty form for me to fill in. How do I know that my camera got a year Warranty

Very easy shopping experience. Item was very well priced, the best I could find anywhere. Freight time was reasonable. Freight tracking was spot on. Item was packed securely. Very happy with my shopping experience. Highly recommended.

I have placed the order over the phone with Peter Elk in sales, he was very helpful and gave me some discounts for the dji mavic bundle and the accidental warranty. Great job Peter, it was a please doing business with you.

Good - very quick delivery. As this was ordered as a present for a birthday next Thursday, I haven't examined the contents of the parcel yet but it all seems to be as advertised.