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Direct UnlocksReviews 3,874

4.0

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From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


+421
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Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

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21,871 reviews

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GB
1 review
0 helpful votes
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Huawei unlock
August 16, 2023

I needed to unlock my phone within a short time period, it would have taken up to 10 days to do for free with Vodafone so this was ideal as I received my unlock code within a couple of hours. The only thing is I didn't read it correctly and did not realise that you had to first pay to check if your phone could be unlocked, and then pay again to actually unlock. Meaning it cost £50 instead of the £23 I was expecting. So I would advice to make sure to read the terms thoroughly as I was reading it all in a hurry!

Date of experience: August 16, 2023
France
1 review
0 helpful votes
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I paid and m'y phone isn't unlocked
September 14, 2023

Arnaque! Fuyez
Des voleurs
Aucun sav
Et en plus ils osent vous demander notre avis?!

Date of experience: August 15, 2023
NL
1 review
0 helpful votes
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Outstanding Performance
August 15, 2023

Really glad I chose direct unlocks now my phone works perfectly with all networks

Date of experience: August 15, 2023
Mexico
1 review
0 helpful votes
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Warning scam
September 13, 2023

You will pay a lot of money for your phone to be unlocked and eventually they won't able to unlock it and steal your money!be careful

Date of experience: August 14, 2023
Florida
1 review
0 helpful votes
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Great service
August 14, 2023

Thanks for great service delivered as promised, was a bit long waiting time but in the end the phone was unlocked

Date of experience: August 14, 2023
GB
1 review
0 helpful votes
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The code received did not open phone
September 12, 2023

Paid £26 for nothing was unable to open phone needed to open phone and was advised by ee to use web page and direct unlock

Date of experience: August 13, 2023
Mississippi
1 review
0 helpful votes
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Best ever simple and easy
August 11, 2023

Service was excellent the unlock was completed on time thank you

Date of experience: August 11, 2023
Florida
1 review
0 helpful votes
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Iphone unlock
August 11, 2023

Unlocked my iPhone rather quickly. I would use direct unlock again. Thanks

Date of experience: August 11, 2023
California
1 review
0 helpful votes
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Horrible and misleading
September 9, 2023

Please don't fall for the false promises and trap. They specified $28.99 on the page and after that they asked for more money and couldn't unlock the phone. They are now asking for more money with which I can trade-in the phone and get a new phone.

Date of experience: August 10, 2023
North Carolina
1 review
0 helpful votes
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Quick and easy unlock
August 10, 2023

It was quick and easy but not a walk in the park for someone who doesn't read the whole statement it was a gamble and I was desperate. Glad they do great work unlocked in minutes thanks so much

Date of experience: August 10, 2023
Puerto Rico
1 review
0 helpful votes
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Too expensive and slow service
August 10, 2023

Too expensive and slow service. Not worth the money or time wasted on it.

Date of experience: August 10, 2023
Texas
1 review
0 helpful votes
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Excellent
August 9, 2023

En realidad no sabía fue la primera vez que desbloqueo un celular de esta forma y me pareció más segura y confiable

Date of experience: August 9, 2023
Libya
1 review
0 helpful votes
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A big scam they have taken almost 80 $ and they didn't unlock my iPhone as they promised they said it was registered lost or stolen and it's not I'm sure it's not registered that way they asked at first for 28.99$ then they said that my iPhone should be auto unlock which cost 50 $ more and after I maid the second payment they said it will take seven days to unlock my iPhone then after three days they contacted me and said they can't unlock my iPhone and they will refund my money as a credit note to spend on their website as I would want to spend more money on thier website which has no other services than unlock your phone
Another note they reply to every one with the same stupid message...I want my money back the same way a gave to that's what a refund means instead you gave me a credit note which can't do anything with but to spend it on your website

Date of experience: August 7, 2023
Alabama
1 review
0 helpful votes
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Worst service ever
September 6, 2023

I would like everyone to know about directunlocks because it had such good reviews I tried it.The first thing they do is lie they tell you it's only going to take 28$ to unlock your phone but really they are supposedly checking your Imei to make sure it's not stolen then they tell you if you don't continue you will be out that 28 so you have to pay and additional$50 so they can unlock you do all that you wait it keeps counting down mine kept saying 2 days left never updated and after that 2 weeks I contacted them they said they were still working on it but I was a priority then another week later I said I read the refund policy and if they couldn't do it they said after you paid all of that they would they said another couple days later it required a cable unlock something they couldn't do but I wasnt refunded instead they are giving me credit to unlock another phone if and when I ever get one that they can actually do that is crazy what am I going to go out and buy another phone just so they try to unlock it. What a scam you need to readjust that number on your site it doesn't need to be higher than a 2 maybe some people get legit services but I didn't and honestly this service cost as much as my phone did and really didn't have the money to spare.

+1
Date of experience: August 7, 2023
Washington
1 review
0 helpful votes
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THEY TOOK MY MONEY BUT NEVER UNLOCK MY CELL PHONE PURE SCAM. I WOULD NOT RECOMEND THIS SCAM SERVICE BE CAREFULL. AT LEAST IF THEY STEAL MY MONEY THEY SHOULD UNLOCK THE PHONE BUT I THINK THAT IS IMPOSSIBLE.

Date of experience: August 7, 2023
Wisconsin
1 review
0 helpful votes
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Actually works!
August 7, 2023

After trying multiple sites this one worked. Needed to wait a few days, jump through some minor hoops (including pay them more $$$) they did send me a functional unlock code.

Date of experience: August 7, 2023
California
1 review
2 helpful votes
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In their first payment, they do nothing except give you a yes that they can do it. But even with the 2nd payment they may say no & ask you to make a 3rd premium support payment. I think these guys are just scam artists operating ftom outside the US. They do have this scam running from multiple similar looking sites with different names

Date of experience: August 7, 2023
Connecticut
1 review
0 helpful votes
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Easy to use and got the job done
August 7, 2023

This unlocking service was very easy to use, and they quoted 36 hours to unlock and it was done in half the time! They also gave plenty of directions on how to use the carrier unlock code in case it didn't work the standard way! I highly recommend them and would use again!

Date of experience: August 7, 2023
Minnesota
1 review
0 helpful votes
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TOTAL SCAM!
September 5, 2023

Terrible! I paid $6.99 for phone check...then $28 for more checks...then another $50...the. Then they said I had to pay a $187! And I could use the fifty as a credit towards that but they would not refund my money! DO NOT USE THIS "COMPANY". THEY ARE TOTALLY SCANDELOUS! TOTAL RIP OFF! DO NOT USE!

Date of experience: August 6, 2023
Georgia
1 review
0 helpful votes
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Scam
September 5, 2023

Review r fake, don't waist u money, firsts is $30 then $50 and then $265.!lol...

Date of experience: August 6, 2023