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Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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I wait for a quite long time but still it is not a bad experience :)
At first I was so unsure if this was a legit website! However I purchased the unlock for £19.99 which said it took 24/72 hours. 48 hours later the first part had unlocked and I had an email to say that was a pre order and I had to pay an additional £39.99. Apparently it said it at the beginning but I never seen that. The unlock took much longer than advertised as it ended up taking 10 working days from purchase as their supplier had a backlog but they did keep me updated by sending emails every couple of days. However it was quicker than I was informed from several phone shops and it was less hassle than going into an actual shop. I would use this service again.
I have an IPhone 5C and it was unlocked Vodafone UK within days! They sent me an email after weeks saying my phone was unlocked.
Highly recommended you choose this company!
Great Support!
Happy!
Will use again!
I used this service as it was supposed to be quicker then going through the provider direct (which was a 10day timescale) I paid £19.99 on top of the provider charge. Although I had 2 emails apologising for the delay. The telephone customer service was only for orders not queries in the delay. It took 3wks and 1 day to get it unlocked which indirectly was the provider delays so I think it was a costly way to do it.
I'm all for doing things officially and happy to pay a premium. However! This premium service was not value for money!
I wasn't impressed with the turn-around time, lead-time stated on the website for Vodafone where not true. It took 3 times longer than quoted.
Customer service is pretty poor to be honest. Sometimes talking to someone over the phone helps clear the situation. Dealing with e-mail updates is shocking!
Summary, if you don't care on the time it takes then this is a simple service and hassle free. If you are happy with a templated weekly progress update via e-mail then this is the service for you.
Decent communication from the customer service just a shame it took so long considering I paid a premium price of £50
I truly recommend them. They unlocked my iPhone 6s in 7 days. Provide daily updates by email. I'm very grateful! Tks
I might have been enjoying my newly unlocked iPhone but because it took so long I am now in Thailand and BT can't hear my plea for it to be activated. 22 October until 17 November, frustrating.
I would have appreciated more of a warning at the outset, and more reassurance during the wait. But, the thing I really don't like is being sucked in with a £20 pre order price with no indication what the end price would be.
Aunque ha funcionado la liberación, he tenido que esperar casi tres semanas en que se liberase el móvil
Got the job done. Now I can use my iphone with other carriers no problem.
Honestly I was using an unlocking company for years and recently they basically robbed me. They stopped answering my emails and phone calls. At first they kept saying they were looking into it and nothing ever happened. I lost $60 usd over an iPhone 5c and I have spend hundreds of dollars with them but I guess it didn't matter. I tried unlocking my iPhone 6 with them after that and it was also unsuccessful. And I can't get my money back for it. I came across this site and was really iffy because of the cost almost 2x more than what I'm use to paying. But the unlock was successful and my questions were answered promptly. Now my iPhone 6 has been unlocked with no complications.
I had serious doubts about forking out £35 to OfficialiPhoneUnlock.co.uk BUT true to their word my iPhone 5 was unlocked 4 days after I booked it in.
I still am bemused by how it gets done technically but it did indeed get done.
Hi. I have given my phone to unlock but it took a while for the unlock but it has been successfully done.
Lived up to the promises. Ordered Thursday and by Saturday was up and running on the network of my choice. So much easier than previous experiences of men with laptops on market stools.
I had network check and then mobile phone unlocked from them the service and the customer care was amazing they update me for every bit of it, highly recommended
They advertise an overpriced unlock process within 48 hours. I am waiting now over a week and I don't know how long it will take to get one single Iphone unlocked. Very Disappointed. I wouldn't recommend it.
Overall it was pretty good, the time did take a bit longer than what I expected but still got the job done that's all that matters.
My iPhone 6 (O2)has been unlocked in 3 days, cheers!
Seriously never thought it wud be successful unlocking. But gave a try to officialiphoneunlock.co.uk aftr going thru many reviews. It gave some and confidence to go with none other than this site. Bcos other sites were offering unlock for mch lesser price, which made me sceptical. Best part ws the time frame in which my iPhone 6s got unlocked. Flat 24hrs only! Even though they mentioned upto 7 days. But i ws out of this world happy to get it unlocked so fast. Great *******@officialiphoneunlock.co.uk
I get one email per week saying 'sorry for the delay', when I ask them when will it be done they do not reply
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members