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Direct UnlocksReviews 3,868

4.0

From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


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Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

quality
1,932
This company responds to reviews on average within 0 days

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21,871 reviews
Missouri
1 review
0 helpful votes
Follow Serena M.
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Please do not get DECEIVED by these shoddy and shady people. BE WARNED... unless you want to throw away money just for the sake of it.

Date of experience: March 16, 2021
Canada
1 review
1 helpful vote
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They told me to send money. Yes I did send them the amount they said. Then they started making some stories up and ended up making me send another chunk of money. After the second transfer, they disappeared. Asking for refunding, no reply.
BE AWARE!

Date of experience: March 13, 2021
California
1 review
0 helpful votes
Follow M V.
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The wording on the site leads you to believe that you can easily unlock your device within 24 hours, but they neglect to tell you that there's a fee for preordering a device check that is separate from the actual unlocking service itself. That is a separate fee, and is not worth it for the amount of time you have to actually wait for them to "check" the device. I could've called the company myself and paid for an unlock without having to go through this had I known it was just going to be a waste of time and money.

Date of experience: March 11, 2021
Bulgaria
1 review
3 helpful votes
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Stay away from these rubbers! They cheat and do Nothing!
I have ordered Activation lock to be removed and paid initially 20 usd after that they ask another 40 usd and they did nothing. Instead they lie that give voucher (you don't receive any copy of it) and they run. This is FAKE site! Be Aware!

Date of experience: March 6, 2021
Belize
1 review
0 helpful votes
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They will charge a fee to check your phone imei without telling u. Then u Pay another fee to unlock. I did pay however after 5 days. It went to server down. I waited 30 days and still nothing. I email and nothing. Base on their policy they should refund u. Still nothing. No reply, nothing.

Date of experience: March 3, 2021
GB
1 review
0 helpful votes
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Paid £23.99 for a unlocking code, and now they want another £27, to sent me a code, RIP OFF COMPANY, SCAMMERS

Date of experience: February 27, 2021
GB
1 review
0 helpful votes
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It's not clear you also pay another £20. Still waiting total cost £43 for absolutely nothing. Too fed up to describe.

Date of experience: February 23, 2021
Michigan
1 review
0 helpful votes
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Biggest scam on the world wide web
March 20, 2021

I purchased a unlock for my Samsung on 1/26/20. They said I actually purchased a preorder. Still nothing after 3 weeks. I was ripped off and mislead. I really hope someone can get them shut down to prevent them from stealing anyone else's money.

Date of experience: February 18, 2021
Iraq
1 review
0 helpful votes
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Do not give them your money, they charged me 78$ and the did not accept to return it to me as well as they claimed that they cannot unlock the phone. By the way they said to me they could unlock it at the beginning.

Date of experience: February 11, 2021
India
1 review
0 helpful votes
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I lost my money
March 12, 2021

I ordered for unlock my iphone7 which is locked to boost network. Initially they asked for 28$. After i paid 28$, they came back to me asking for more 40$ to unlock. I paid the 40$ too. And now they are saying my iphone is either stolen or in contract with sprint and they cannot do the unlock, whereas my phone is completely not in contract and not stolen.

I request everyone not to go with this direct unlock and loose your money.

Date of experience: February 10, 2021
Florida
1 review
0 helpful votes
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Bad service and even worse customer service
March 11, 2021

This company claims to remove icloud from iphone devices... well they can't and when they fail they will tell you that your devices is black listed in apple server. They will refuse to give you a refund unless you can give a reciept proving ownership and if you are lucky enough to have a reciept, they will still refuse to isuue a refund.
I have by the way gave them a reciept then look at their response after that " it is blacklisted so we are protected from chargeback" Really?
I am reporting them to my bank for a charge back and I will be reporting them to the office of fair trading.
Keep away from this company, They will not unlock your phone and you will not see your money back ever again.

Date of experience: February 9, 2021
Saint Lucia
1 review
0 helpful votes
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I first paid 28 final price and then was asked to pay 42. Then Was asked to pay 99 pounds and they still can't fix the device and I have yet to get my refund. I am so madd I wasted my money on this dirty service!

Bad customer service
Scammers
Good reviews everywhere I promise you be careful

Date of experience: February 8, 2021
Oklahoma
1 review
1 helpful vote
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Scammers!
March 3, 2021

Worst experience ever, they get paid, ask for more money... even after getting that, they still didn't unlock my iPhone 6S. They said 7 -10 days, I gave up after 8 weeks! Total scammers, so frustrating especially when other people are trying to run genuine companies online.

Date of experience: February 1, 2021
Malaysia
1 review
0 helpful votes
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Totally SCAM!
March 3, 2021

If u value ur money plz dnt give them
Ur hard earn money. Until this time they havent unlocked my unit and now there asking for another $139 wow! I dnt know this ppl they feed there family from some scamming scheme! Well goodluck luke! Karma is a $#*!

Date of experience: February 1, 2021
South Africa
2 reviews
0 helpful votes
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Scam
February 28, 2021

They told me they couldnt unlock the phone becude was Blocked/In-Contract/Outstanding Finance. I checked the phone on multiple EMI sites it was clean. I would not have come to them if it was not 'Blocked'? So what reason left for phone being blocked is there that these guys ould actually unlock it? Then they aked me for the original invoice from Apple o reund me. If I hd the original invoice I would be the original osner and would not have to come to them in ghe first place? Thee guys say they cn unlock your phone then give you all the readons why a phone could be locked, in order for them not to be ble to unlock it. They then say they pass a credit note for your phone to be used with their 'premium service' on their site. There is no such service on their site. Their whole schpeel is exactly the same rip-off as EMIDoctor.
This is a complete cam!

Date of experience: January 29, 2021
Portugal
1 review
0 helpful votes
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Scam
February 27, 2021

Don't use it. After having received your money you are asked for a second payment. You are also informed that you cannot be refunded on the first payment, despite no service have been provided. After some time they don´t even bother to answer back. Hope you do not fall for it as I did.

Date of experience: January 28, 2021
El Salvador
1 review
0 helpful votes
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SCAMMERS
February 26, 2021

Beware they make you pay twice and they don't unlock your device honestly I don't know how this scamming website keeps operating.

Date of experience: January 27, 2021
Texas
1 review
0 helpful votes
Follow tianao w.
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I have been waiting for almost 2 months! My phone has been paid in full, because I am anxious to go to other countries and want to unlock it as soon as possible. Now I have returned but the phone is still not unlocked! And no refunds! Rogue company!

Date of experience: January 25, 2021
GB
1 review
0 helpful votes
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This is a scam! AVOID at all costs
This is a scam! Poor information that two payments are expected totalling £50 to unlock a handset. The first payment was made and I wastold it was succesful and that unclock codes were ready follwoing the second payment. I stupidly made this payment. I was then sent an automated response that the selected network was in error, which was not the case and that a "credit" was available for the second payment. There was no link to any credit option and the website does not seem to be present (error code 505). They clearly use a series of automated responses to encourage payments and should not take money for a service they do not provide, in other words a scam. I had been directed there by a reputable vendorm as had many who have given similar references on the this site. AVOID!

Date of experience: January 24, 2021
Washington
1 review
1 helpful vote
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Stay away
February 18, 2021

Wish I had read some of reviews before I gave them my money. They don't tell you that their semi-premium unlock service only covers certain conditions. After you give them your money they will come back and want you to pay $150 in addition to the initial price to unlock an old phone. It's a complete scam, don't be suckered in by their "promises". Their cheap price $28 doesn't do anything, except to sucker you in to extract more money from you. They refuse to do a refund.

Date of experience: January 19, 2021