Direct Liquidation

SCAM! Do not buy! Purchased a pallet online which was labeled "damaged/missing parts/tested not working" when I get to the warehouse, the items I purchased had been fully recycled! Warehouse staff advised me to leave the pallet there, since it was labeled incorrectly, and they will contact customer service for a refund.

They did not give me a full refund and charged a 10% cancellation fee! Very disappointed with customer service received, and do not recommend doing business with them! I have purchased pallets from them before with no issue, but will not be purchasing from them again.

Direct liquidation used to sell items at 5-10% of retail cost. Now they sell at approximately 5-20% above retail. The worst part is that most items you purchase are defective or just plain trash. I've purchased items that were full of cockroaches and other types of bugs as well as having food, hair and other unidentifiable substances in and on the items. I've purchased items then went to pick up and they gave me similar items but definitely not what I've purchased. Then refused to replace with the proper items or refund. I no longer use direct due to all of the issues I've encountered. They did offer me a 20% off coupon to change my negative review to positive. They said it will never expire. I changed my review then when I tried to use the coupon they said it was expired and not valid. Never again will I fall for their deceptive practices or purchase from them. I am writing this review just to make others aware of what to expect when buying from Direct liquidation.

Our last purchase was 5 pallets, very disappointed because we paid for delivery to send us a pallet with two large boxes that covered 50% of the pallet was garbage, basic bags, supposedly we were going to receive 63 pieces, we only received 40 in total, each You see, we are more disappointed to buy in directliquidation

100% scam! Don't fall for the "as is" lot! We only bought a small lot, and we sure are glad we did the test! Supposedly, these lots will have about a 75% plug and play rate. Meaning, 75% will be good to sell. Our lot cost us $363.00, and if we can make our money back it will be a miracle! Basically, we have spent our money to have the honor of selling Wal-Mart return junk, and hoping that we can get our money back.
Our complaint to Direct Liquidation was given pretty much the brush-off! They said "wait for it" the lot was sold "as is" and "sorry". Of course, if you look at the pictures of the items that you are purchasing, the pictures are of brand new, undamaged and unused items! A total misrepresentation of what they are selling. Our "lot" was almost 40% straight out unsellable trash!
No testing needed, it was visibly broken! All I can say is "DON'T BUY FROM THIS COMPANY "!

For the second (and last time) I purchased a product from the website only to get a cancellation email a few days later. I found a really good deal on a laptop, paid the asking price, and waited for my tracking number. Instead of that I received an email stating there was no inventory of the item and my account was being temporarily suspended due to unpaid orders. The only orders with any issues are the ones they cancelled. So I went back to the website to see if I could find the laptop, and sure enough, there it was for sale again except now for a higher price.

Items won't match what is on manifest. And customer service will point you to small imprint "The manifest will not be 100% accurate but is used as a representation of the overall contents of the pallet and should be used as a close guide" meaning you will not get billing adjustment or refund. And btw, most of the "customer return" items are damaged/broken, Basically you are buying garbage as others mentioned.

STAY AWAY! This company scams! Do not deal with these people I was supposed to receive 26 pallets of tools and only received 10 pallets of tools all which were broken. I got Damaged paint sprayers and the other 12 pallets were broken vanities. $18K on a bunch of trash and they're only willing to reimburse me $500.

This place is insane if y'all need fancy $#*! furniture, clothes, or just random collectibles, this place is the spot to be! For a warehouse it's super clean and the staff are super helpful, check this place out!

This company is horrible, my first time buying from here and shipping is so misleading, it said i had to pick my own shipping, which was the only option so i figured they would give me a choice of shipping carriers in a email... WRONG, they actually want you to create a shipping label send it to them, and then they will send it to what ever warehouse you order from on they website, complete waste of time and bull$#*!. Then im trying to get refunded and the 3 people i talk to said the order hasnt been prepared yet we will cancel the order, you wont get charged the 30% restock and you will get refunded soon. That was last week, i check my credit card statement and guess what, they charged me for the order that was so called being cancelled, $#*! this whole company stay away

Bought a pallet of computer monitors, all broken not even 1 good one,
Bought another pallet of portable DVD players for car, all discontinued factory damaged, not even 1 works.
They sell pallets say" tested not working "
But they lied and put untested costumer returns on pallets they know exactly all broken.
Scam

I ordered a pallete of speakers. The manifest did not match the number of items. I was missing about 8 - 9 speakers. Sent a message to the customer service and asked for the information about the missing stuffs. I was told he will get back to me for updates. I followed up coulpe of times. After a month he replied stating about their return policy (highlighted in yellow) saying that all their return stuffs are AS-IS.And for sure we cannot return the speakers anymore because they have a 1 month return policy... Honestly if there is a 0 star rating, I would choose that..

I purchased a lot of vacuums that were in used or like new conditions. 48% of the merchandise I received is not working at all. Half are missing their chargers which should have been listed as for parts, etc. I received one item like new of a spot cleaner that was literally the store display, marked as not for retail and display purposes only and had a fake plug. Who would buy such an item? The manifest did not say "display only spot cleaner". You cant even donate this item. There are numerous other issues. I would be interested in hearing from others regarding the various issues they had

I ordered multiple pallets and I can tell you guys that every time they ship your pallet. Your item will be missing or wrong item will come.
I bought a VIZIO speaker $500 and they switched to $50 kidd 7 golf set. Another pallet they were missing two items price around $800 I think they are intentionally keeping good product and sell it directly to customer. Then switch that product with $#*!ty one or missing. I contacted them but they are saying "SOLD AS IS" What kind of $#*! is that? DONT TRY TO BUY FROM THIS WEBSITE NEVER NEVER DONT TRY TO RESELL BECAUSE YOU ARE NOT GONNA MAKE BREAKEVEN POINT BECAUSE THEY ARE NOT GONNA SHIP AS DESCRIBED. Please don't use this platform. I am gonna post this review everyday till their business is down

Hello,

I have no words to describe how disappointed I feel about the pallets received. They said that it was 75% working goods, which is wrong because it is 90% damaged goods from the pallets(12) I received.

Almost all the items had receipts attached that read "Return Reason: damaged", whereas they (DL) said there was no way of knowing that. For example, one pallet containing grill and washing machine are both damaged and in non-working conditions as per the receipt attached to them, so that is one pallet which is a complete waste, which makes 0% working item from one pallet.

I will not be able to get back the money I spent in purchasing/shipping this lot not even closer.

Please don't sham people like this. It is a lot of money, hard work, and time that I put into buying, transporting, and sorting this lot. But I will not be able to even make enough money to get my money back, on top of that I might have to rent a dumpster to get rid of all the damaged goods. This is a total loss and disaster for me!

This is truly frustrating.

Thanks

I love Direct Liquidation. From great pallets to awesome customer service. I am not sure why people are complaining about damaged items... you know that is possible BEFORE you purchase. I am always please with my purchases and if for some reason something isn't right, I give them a call or chat and they will make it right!

I have been getting products since May 2019. I have bought 137 pallets, mostly electronics and appliances. This site has given me the chance to come from buying my first pallet for $99 to buy lots of $15,000 nowadays. It is always risky when you buy a pallet but from my experience, I would say that it is smart to buy pallets that come with warranty, so your investment is secured. The website is easy to navigate and customer service has improved a lot. Some departments need to improve in terms of processing the wire transfer for example. What I also like about this company is that they allow you to pick up your pallets, which save you a considerable amount of money. I also have had some inconveniences but customer service has been there to support and find a way to solve any issue.
I would recommend anyone who wants to start a business, to buy one or two pallets and try to see how it works.
Jose Ascencio

I bought a 3 pallet deal. Did not buy one at a time was a 3 pallet deal. They sent me a email saying they cancelled my order. Turns out that they only cancelled the best pallet saying it was lost. Told them to just cancel the entire order if I was not getting the best pallet with it. They then tell me they have already shipped it and if I refuse the order it will be a 30 percent restock fee for something I did not order. They should have contacted me before they shipped if they were not shipping my entire order!