Direct Liquidation

Items won't match what is on manifest. And customer service will point you to small imprint "The manifest will not be 100% accurate but is used as a representation of the overall contents of the pallet and should be used as a close guide" meaning you will not get billing adjustment or refund. And btw, most of the "customer return" items are damaged/broken, Basically you are buying garbage as others mentioned.

I have purchased at least 60 pallets over the past 4 months, and will continue until I retire. The product, including the vast variety, great prices, ease of purchasing, convenience of picking up my own shipments and above average customer service keep me coming back to purchase more, every morning. My business has excelled since I began utilizing all that Direct Liquidation has to offer. Thank you!

I bought a 3 pallet deal. Did not buy one at a time was a 3 pallet deal. They sent me a email saying they cancelled my order. Turns out that they only cancelled the best pallet saying it was lost. Told them to just cancel the entire order if I was not getting the best pallet with it. They then tell me they have already shipped it and if I refuse the order it will be a 30 percent restock fee for something I did not order. They should have contacted me before they shipped if they were not shipping my entire order!

I ordered a pallete of speakers. The manifest did not match the number of items. I was missing about 8 - 9 speakers. Sent a message to the customer service and asked for the information about the missing stuffs. I was told he will get back to me for updates. I followed up coulpe of times. After a month he replied stating about their return policy (highlighted in yellow) saying that all their return stuffs are AS-IS.And for sure we cannot return the speakers anymore because they have a 1 month return policy... Honestly if there is a 0 star rating, I would choose that..

Our last purchase was 5 pallets, very disappointed because we paid for delivery to send us a pallet with two large boxes that covered 50% of the pallet was garbage, basic bags, supposedly we were going to receive 63 pieces, we only received 40 in total, each You see, we are more disappointed to buy in directliquidation

Hello,

I have no words to describe how disappointed I feel about the pallets received. They said that it was 75% working goods, which is wrong because it is 90% damaged goods from the pallets(12) I received.

Almost all the items had receipts attached that read "Return Reason: damaged", whereas they (DL) said there was no way of knowing that. For example, one pallet containing grill and washing machine are both damaged and in non-working conditions as per the receipt attached to them, so that is one pallet which is a complete waste, which makes 0% working item from one pallet.

I will not be able to get back the money I spent in purchasing/shipping this lot not even closer.

Please don't sham people like this. It is a lot of money, hard work, and time that I put into buying, transporting, and sorting this lot. But I will not be able to even make enough money to get my money back, on top of that I might have to rent a dumpster to get rid of all the damaged goods. This is a total loss and disaster for me!

This is truly frustrating.

Thanks

This company owes me $ 8000 since november and refuses to pay me

I send many e mail and nothing!

100% scam! Don't fall for the "as is" lot! We only bought a small lot, and we sure are glad we did the test! Supposedly, these lots will have about a 75% plug and play rate. Meaning, 75% will be good to sell. Our lot cost us $363.00, and if we can make our money back it will be a miracle! Basically, we have spent our money to have the honor of selling Wal-Mart return junk, and hoping that we can get our money back.
Our complaint to Direct Liquidation was given pretty much the brush-off! They said "wait for it" the lot was sold "as is" and "sorry". Of course, if you look at the pictures of the items that you are purchasing, the pictures are of brand new, undamaged and unused items! A total misrepresentation of what they are selling. Our "lot" was almost 40% straight out unsellable trash!
No testing needed, it was visibly broken! All I can say is "DON'T BUY FROM THIS COMPANY "!

Direct liquidation used to sell items at 5-10% of retail cost. Now they sell at approximately 5-20% above retail. The worst part is that most items you purchase are defective or just plain trash. I've purchased items that were full of cockroaches and other types of bugs as well as having food, hair and other unidentifiable substances in and on the items. I've purchased items then went to pick up and they gave me similar items but definitely not what I've purchased. Then refused to replace with the proper items or refund. I no longer use direct due to all of the issues I've encountered. They did offer me a 20% off coupon to change my negative review to positive. They said it will never expire. I changed my review then when I tried to use the coupon they said it was expired and not valid. Never again will I fall for their deceptive practices or purchase from them. I am writing this review just to make others aware of what to expect when buying from Direct liquidation.

I ordered multiple pallets and I can tell you guys that every time they ship your pallet. Your item will be missing or wrong item will come.
I bought a VIZIO speaker $500 and they switched to $50 kidd 7 golf set. Another pallet they were missing two items price around $800 I think they are intentionally keeping good product and sell it directly to customer. Then switch that product with $#*!ty one or missing. I contacted them but they are saying "SOLD AS IS" What kind of $#*! is that? DONT TRY TO BUY FROM THIS WEBSITE NEVER NEVER DONT TRY TO RESELL BECAUSE YOU ARE NOT GONNA MAKE BREAKEVEN POINT BECAUSE THEY ARE NOT GONNA SHIP AS DESCRIBED. Please don't use this platform. I am gonna post this review everyday till their business is down

STAY AWAY! This company scams! Do not deal with these people I was supposed to receive 26 pallets of tools and only received 10 pallets of tools all which were broken. I got Damaged paint sprayers and the other 12 pallets were broken vanities. $18K on a bunch of trash and they're only willing to reimburse me $500.

El pasado 16 de agosto de 2021 pague por una carga de mercancia general de walmart $9763, 70, pasadas 4 semamas esperando que me llegara, me dicen que cancelan el pedido porque no esta disponible la mercancia y que debo esperar el reembolso, ahora me dan todas las excusas de tiempo y tramites para devolverme el dinero. Son un fraude!

For the second (and last time) I purchased a product from the website only to get a cancellation email a few days later. I found a really good deal on a laptop, paid the asking price, and waited for my tracking number. Instead of that I received an email stating there was no inventory of the item and my account was being temporarily suspended due to unpaid orders. The only orders with any issues are the ones they cancelled. So I went back to the website to see if I could find the laptop, and sure enough, there it was for sale again except now for a higher price.

I only received unusable and damaged items, The order was listed as d$16,000.00 MSRP and in reality only value at less that $2,000.00 if it were in excellent condition and it was not even close. I reported this was told basically "too bad". This was my first and last order and I am not shy about sharing my experience with other businesses. Very disappointed I was looking for a long and fruitful business relationship.

Refusing to give a refund on an order over 2k that they cancelled. The accounting team denied the request. Like how does that make sense? It's my money!

On 6/6/2022. The customer call and resolved the issue. Very thankful for customer service Mr Miguel. Problem number 1: I drove 1 hour 30 minutes and come pick up 4 pallet. But have 3 pallet for pick up. The number 4 is not real and I don't understand why they even put on websites let people buy it while that pallet not available. Problem number 2: I bought a pallet of power washer's. On the description it says it was a returned from store or from a website. This item in the pallet was a display item not for resale. There is no internal parts on the inside of the motor. I tried to explain to Alex at customer service and he said that it is sold as is. And I completely understand that when I bought the pallet these are returned items. But this item is a display item not for resale not a item sold in the store or website. I asked for a refund on the item not the whole pallet because it was a not for resale item. If I'm the description it said that it was a pallet of not for resale items in the pallet I would understand but that was not what the description said. After I talked with Alex and now Also my account block.

I am a long time customer of DL. I have been buying from them for 4 years now. So if you want an honest opinion and review then this is as honest as it gets.

Nobody takes responsibility for anything, Everyone blames everyone else for delays mistakes or problems. You have to ask 10 times and send multiple emails and call multiple times to get anything done. I have probably wasted thousands of dollars and hundreds of hours of production time repeating myself to different people, They raise prices regularly with no explanation., If they owe you money good luck getting it, but if you owe them money they email you everyday. When you buy something it takes them forever to process it, When they finally do process it they send you a notification that they item has shipped and they don't actually ship it for 3 to 7 days after that. There is no real structure to this company you can't achieve any real business strategies or business models with them. They only care about gaining more exposure and business they do not care about maintaining or strengthening their current relationships. As soon as I have the capitol available I am going to put this company out of business. And provide the general resellers with a solution they have always wanted. Thanks

This company is horrible, my first time buying from here and shipping is so misleading, it said i had to pick my own shipping, which was the only option so i figured they would give me a choice of shipping carriers in a email... WRONG, they actually want you to create a shipping label send it to them, and then they will send it to what ever warehouse you order from on they website, complete waste of time and bull$#*!. Then im trying to get refunded and the 3 people i talk to said the order hasnt been prepared yet we will cancel the order, you wont get charged the 30% restock and you will get refunded soon. That was last week, i check my credit card statement and guess what, they charged me for the order that was so called being cancelled, $#*! this whole company stay away

I purchased two orders from this business the first order I've never been able to print or open an invoice for pick up the order was paid in full the second order I purchased an Apple Watch sex with GPS and cellular and a warranty they sent me an Apple Watch three basic and are now telling me that they have to investigate the issue when it's clearly written on the side of the box the product came in they wrote the wrong order number on it so now I am with out any productsAnd every time I call I get hung up on over $600 in product and I have nothing

The worst company ever. I don't believe none of those paid reviews cause the reality is that the only thing that they do good is take your money. Once you pay forget it.

I did my first order everything turned good received fast products were good so I decided continue. I placed 4 orders keep in contact with them about the payment and everything cause I couldn't submit the payment same day due to problems with my bank. Then supposedly everything was noted in the system I did the payment finally the day that I told the before noon submit the proof of payment and they responded back that they will pass to accounting etc. that was Friday. Then Monday at the middle of the day I started to receive messages that my orders were canceled all the 4 orders. After the payment was sent and clear from my bank. Then I called the first guy that answered said oh sorry the system duplicates the pallets and those pallets were sold to another customer they are not longer available.? He didn't gave me any explanations and they stopped responding my emails as quick as they were doing when they were waiting for the payment. So I called again a lady answered and she said your orders were canceled for non payment? And I like what are you talking about I paid those orders and sent the email with the proof and then she is like oh no but you paid after 1:00 the orders need to be paid before 1:00 pm and I'm like lady I have proof that I paid and submit the emails with the proof before even 12 oh no but hasn't cleared in our end need to be clear will clear on the 13.

There is no way to believe any of there lies cause they give you an excuse for everything I keep in contact with Cristo ríos, Jennifer, Michael in Facebook all saying contradictions. Finally the 13 passed no response no refund the money the I put bad reviews in Facebook they deleted and saying please don't put bad reviews in the page that doesn't create a good business relationship? Really? Who is creating a bad relationship?

Then Michael sent me a coupon 25% in any order 1,000 no expiration place an order we apply your payment and refund you the rest on that way you receive products. I placed the order 1015. 00 less the discount for paying with wire $30 less than 1,000 I tried to apply the coupon guess what the system didn't let me I asked then Michael said oh no but has to be from the total order again no good communication and excuses there is no way to apply the discount after accounting can't do it nobody can't do it. Fine when can I get the remaining of my refund cause I paid almost 2,300 for the orders that were canceled oh no they will process that on the 20 or the 25 which I was told before that they process refund every Friday? What happened with the Friday May 14? The wire was cleared already supposedly?
Anyway I received the new order invoice tracking we
Were so excited fast delivery I placed that order 5/14 we received the order 5/20 pretty quick right? Guess what the pallets perfectly wrap but when we opened it ugh disaster everything it's broken, damaged incomplete empty packages products out of the box, Everything has sticker that is not working damaged etc. I sent a message in Facebook Michael responded sent an email with the pictures? I asked again for my refund no response on that? Sent the email 3 in total with a lot of pictures and sent a message to him back again hey I sent the email ok I'll take a look into it. Guess what no response the whole day waiting for response on the refund and on the garbage 3 pallets that they sent that I'll have to dispose and trash.

So I ll give no even a star to this company they said I'm not creating a good environment for a good business relationship? Seriously I'm the one creating a bad relationship?

I have been buying from this company for over 5 years This company presorts all of the "Untested customer returns" Takes the most valuable ones and sells them to the consumer market directly! The same market their customers sell to on ebay, amazon and their own website as VIPOUTLET. They also started selling individual products to consumers on directliquidation.com. They are controlling the customer returns market then liquidating the bullsh*t they can't sell. So if you are a reseller looking to resell the products you purchase form them to the consumer market ie. EBay, Amazon, Etsy, Newegg, Walmart.com then you are competing with the same exact company you are buying from and they are selling for prices way cheaper than you can sell and even make money on. You can't have your cake and eat it too! You either choose to wholesale or resell and you will never achieve the required volume for the Walmart trucks by individually reselling them all. GREEDY will make you fail in the end and that is exactly what is going to happen to you and it's exactly what you deserve.

I purchased a lot of vacuums that were in used or like new conditions. 48% of the merchandise I received is not working at all. Half are missing their chargers which should have been listed as for parts, etc. I received one item like new of a spot cleaner that was literally the store display, marked as not for retail and display purposes only and had a fake plug. Who would buy such an item? The manifest did not say "display only spot cleaner". You cant even donate this item. There are numerous other issues. I would be interested in hearing from others regarding the various issues they had

Good experience. Miguel was very professional, made my buying process very easy.
I look forward to keep doing business with this company