Direct LiquidationReviews 95

I have been getting products since May 2019. I have bought 137 pallets, mostly electronics and appliances. This site has given me the chance to come from buying my first pallet for $99 to buy lots of $15,000 nowadays. It is always risky when you buy a pallet but from my experience, I would say that it is smart to buy pallets that come with warranty, so your investment is secured. The website is easy to navigate and customer service has improved a lot. Some departments need to improve in terms of processing the wire transfer for example. What I also like about this company is that they allow you to pick up your pallets, which save you a considerable amount of money. I also have had some inconveniences but customer service has been there to support and find a way to solve any issue.
I would recommend anyone who wants to start a business, to buy one or two pallets and try to see how it works.
Jose Ascencio

I am a long time customer of DL. I have been buying from them for 4 years now. So if you want an honest opinion and review then this is as honest as it gets.

Nobody takes responsibility for anything, Everyone blames everyone else for delays mistakes or problems. You have to ask 10 times and send multiple emails and call multiple times to get anything done. I have probably wasted thousands of dollars and hundreds of hours of production time repeating myself to different people, They raise prices regularly with no explanation., If they owe you money good luck getting it, but if you owe them money they email you everyday. When you buy something it takes them forever to process it, When they finally do process it they send you a notification that they item has shipped and they don't actually ship it for 3 to 7 days after that. There is no real structure to this company you can't achieve any real business strategies or business models with them. They only care about gaining more exposure and business they do not care about maintaining or strengthening their current relationships. As soon as I have the capitol available I am going to put this company out of business. And provide the general resellers with a solution they have always wanted. Thanks

The worst company ever. I don't believe none of those paid reviews cause the reality is that the only thing that they do good is take your money. Once you pay forget it.

I did my first order everything turned good received fast products were good so I decided continue. I placed 4 orders keep in contact with them about the payment and everything cause I couldn't submit the payment same day due to problems with my bank. Then supposedly everything was noted in the system I did the payment finally the day that I told the before noon submit the proof of payment and they responded back that they will pass to accounting etc. that was Friday. Then Monday at the middle of the day I started to receive messages that my orders were canceled all the 4 orders. After the payment was sent and clear from my bank. Then I called the first guy that answered said oh sorry the system duplicates the pallets and those pallets were sold to another customer they are not longer available.? He didn't gave me any explanations and they stopped responding my emails as quick as they were doing when they were waiting for the payment. So I called again a lady answered and she said your orders were canceled for non payment? And I like what are you talking about I paid those orders and sent the email with the proof and then she is like oh no but you paid after 1:00 the orders need to be paid before 1:00 pm and I'm like lady I have proof that I paid and submit the emails with the proof before even 12 oh no but hasn't cleared in our end need to be clear will clear on the 13.

There is no way to believe any of there lies cause they give you an excuse for everything I keep in contact with Cristo ríos, Jennifer, Michael in Facebook all saying contradictions. Finally the 13 passed no response no refund the money the I put bad reviews in Facebook they deleted and saying please don't put bad reviews in the page that doesn't create a good business relationship? Really? Who is creating a bad relationship?

Then Michael sent me a coupon 25% in any order 1,000 no expiration place an order we apply your payment and refund you the rest on that way you receive products. I placed the order 1015. 00 less the discount for paying with wire $30 less than 1,000 I tried to apply the coupon guess what the system didn't let me I asked then Michael said oh no but has to be from the total order again no good communication and excuses there is no way to apply the discount after accounting can't do it nobody can't do it. Fine when can I get the remaining of my refund cause I paid almost 2,300 for the orders that were canceled oh no they will process that on the 20 or the 25 which I was told before that they process refund every Friday? What happened with the Friday May 14? The wire was cleared already supposedly?
Anyway I received the new order invoice tracking we
Were so excited fast delivery I placed that order 5/14 we received the order 5/20 pretty quick right? Guess what the pallets perfectly wrap but when we opened it ugh disaster everything it's broken, damaged incomplete empty packages products out of the box, Everything has sticker that is not working damaged etc. I sent a message in Facebook Michael responded sent an email with the pictures? I asked again for my refund no response on that? Sent the email 3 in total with a lot of pictures and sent a message to him back again hey I sent the email ok I'll take a look into it. Guess what no response the whole day waiting for response on the refund and on the garbage 3 pallets that they sent that I'll have to dispose and trash.

So I ll give no even a star to this company they said I'm not creating a good environment for a good business relationship? Seriously I'm the one creating a bad relationship?

I have been buying from this company since November 2019. The loads through January were great. After January the loads got worse. The pricing went higher. I have sent almost as much money on dump fees and labor to get rid of the trash they are sending us. It litterial looks as though they are cleaning out their warehouse and instead of them going to the dump and paying to get rid of trash, they are getting people to buy their trash and dispose of it for them. My loads were coming in at about 15 to 20% trash. I expected this. Its built into my business model. They are know coming in at over 50% trash. The worst part is they are now showing us manifest to try and increase the load pricing. Problem with that is they are inflating the prices on the products. A MSRP of 40k on a load is really only about 30 t0 32k now your cost percentage goes up. They keep making more money and we do all the hard work for less money now. False advertisement on their part. Stay away.

I purchased a lot of vacuums that were in used or like new conditions. 48% of the merchandise I received is not working at all. Half are missing their chargers which should have been listed as for parts, etc. I received one item like new of a spot cleaner that was literally the store display, marked as not for retail and display purposes only and had a fake plug. Who would buy such an item? The manifest did not say "display only spot cleaner". You cant even donate this item. There are numerous other issues. I would be interested in hearing from others regarding the various issues they had

They cancel your orders without any reason if you buy it less than the price they want to get out of that LOT I think. I canceled 2 of my orders although I used the same method that I used to pay for my first order. I had no problem with my first order but I received a total garbage with that order. I already lost weeks because of them. Don't trust them Don't do business with them. They also disable your account though. When you ask them why they canceled your orders, they will say they work with a 3rd party company that verifies the payments bla bla bla. Stay Away. I learned it the hard way.

I bought a lot for $2000 and I paid for it, made customer service aware of the payment and they still canceled it. I am not receiving a refund for the money either.

I had 8 orders totaling 17 pallets at $4,000. I paid $700 for the shipping. Every step of the way with anything I do I am in touch with the customer service team online that being Danny S, Luis R and Jannette. I talked to Luis in regards to BOL being uploaded to each order and if I needed to schedule the pick up because the carrier was coming between 9-330. He told me I did not. My carrier shows up yesterday and was denied the shipment.

I get a call at 8am this morning being told this. I hop on the phone with the first customer service agent they tell me they have no idea of whats going on and hung up on me. I call the next customer service agent and they told me my shipment was picked up and shipped. I talk to another customer service agent and they put me through to the facility. They then tell me the "paperwork wasn't ready". I talk to another customer service agent and they told me I didn't need to schedule the pick up. I then talk to Janette online as I am talking to this customer service agent on the phone. Janette tells me I have to schedule pick up if there are labels. The customer service on the phone then hangs up on me. I talk to another customer service agent and they were saying their software is not perfect which I understand software not being perfect but in the case that the software is not fully updated then it shouldn't be offered to the public yet. I know if my software messes up and my customer loses money due to the software then I am fully responsible and I have to take accountability for it.

Direct Liquidations internal team is a mess and should be held to a standard. They offered me a $200 coupon off my next order and let me remind you they canceled my order and I am blocked from the platform as of right now. I do hope this helps anybody thinking about using direct liquidation because it looks great compared to other platforms but if you are looking to really start a business then this site is not for you because they will mess up on your orders. They need to fix communication from the facilities to the customer service team and website.

I hope this helps.

CS

I have a large flea market business and buy from Direct Liquidation almost weekly, because they have a very large selection of good products at low prices. Even though I've been working with them for some time now, I've rarely had any issues. The few times that I needed to solve any problems, their customer service were very helpful and were able to help me in a very short time. I would recommend Direct Liquidation to anyone working in this business, because they are reliable, cheap, and sell high quality merchandise.

This was my first time using Direct Liquidation and Im satisfied. The reason why I decided to do business with them was that I heard they were selling Lowes customer returns and I mainly resell tools and home improvement products. I tried out the Direct Liquidation website and was happy with the products on offer. I decided to bid on a lot, a small one just to give it a try. Everything was fine, except that I let Direct Liquidation take care of delivery and my lot took like two weeks to arrive. Apart from them, everything was fine and I was happy with what I bought. Ill definitely buy more lots from them in the future, but Ill take care of delivery myself.