DirectGardening

I bought last spring about $150 in several orders. A few items were doa. I was not upset considering the prices and I slotted for this when ordering. 2017 rolled in and most all survived the Iowa winter and are now budding. I had about 35 different varieties of plants. I planted 7 bushes from a nursery and 2 of those did not survive winter. They are slow to ship and 2 weeks was the norm which for Iowa in April was probably best. I ordered yet another $20 worth of tree shrubs again this April. 8 items for 30 including shipping.

Ordered potatoes that took 1 month to get. The potatoes were clearly packaged completely rotten, and mushy. They purposely packaged them this way, and they don't care. Customer service is almost non-existent, and takes about 10 days for a response each time you send a reply. They provide no shipping information, and lie about orders. This company is a complete fraud, run by scammers. They blame there terrible business practices on COVID-19. I would not trust this company, and I would RUN away from them.

I placed an order, they told me 2-4 weeks to ship. (For a 4 week wait, they could have planted the seeds, waited 4 weeks and shipped me the plants!) So after week five, I emailed them and they gave me some nonsense about bringing in stock from the fields (half my order is bulbs), and they'll be shipping to my area soon. It's pretty much a form response. I can't imagine shipping will go well now that it's summer. I have used FastGrowingTrees in the past with great results.

PLEASE don't order from this company. 11/14/2018 I order 3 cactus and I was told they would ship in the spring. I called and cancel my order... 3 weeks later they arrived I was surprised because I cancelled. Sent back the order. They said they haven't received them. I was told to give them more time for them to receive. E-mail they will not answer. I am a senior on Medicare I wanted to get my friends a Christmas gift on a little budget 4.99 each. Now it's Feb. 6.2019 They may have won this battle and got my 24.96 But, Every knee will bow when we meet God and he will judge and THEY WILL Pay!

I ordered clematis from these people and it took for ever to get them. Spent good money showed a picture of two plants in which both had green leaves on. Well when I finally got them I received glad bulbs, balloon tubers, and a fricking bag of cat treats. I thought what the heck! Then in six little bags I found my clematis. If you put about 5-6 short threads together that's what my plants look like. No top at all and definitely no green at all. I almost threw these bags away thinking they were bags for packing protecting my plants. I called them and they told me that's what you get and I told her the picture had greenery on it and she told me it depends on the plant. This company should not be in business. Wished I would have read the reviews first because every one I have just read is spot on. Stay clear and don't throw your money away because that's what you will be doing ordering with these people. They are a JOKE. They should be turned in for fraud

Wish I had read the reviews! Total scammers! I wish I could say what I really think of this poor excuse for a gardening company! NEVER EVER buy from these horrible people. My order was not even correct. I ordered 3 hibiscus. I got One but was charged for 3 but I guess it's ok because everything I ordered was DEAD anyway! You should be ashamed of yourself for taking money from people and then send dead items! WHY are you in business?! This should be against the law that you get away with this! SHAME ON YOU!

Avoid these people. They are a joke if it is more than one guy in a basement. They have crazy low pricing for a reason, they send dead twigs to you. They then want the label of the box, the invoice, and payment mailed to them and other items to just try and get a replacement. They have no internal account, bookkeeping, or order system. They have no way to look up orders and make the dead things they sent, right. I bought a few cheap priced trees from them. They came looking like a prank. After 3 weeks, they are still dead twigs. They will do nothing to help. Do yourselves a favor, there many great nurseries that stand behind their plants and trees. They actually have a service department and ethics. Go to Nature Hills, Michigan Bulb Co, Gurneys, and others out there.

Do Not Order From This Site! I ordered 16 trees this spring, which might I add were barely alive when recieving them. They told me give them a chance and properly take care of them and they will thrive... 7 of which were dead brown twigs in my yard within 2 months after all the proper care needed. So I wrote them back asking for replacements of the 7 which were dead. They did send me 7 replacements which were literally dead yet again and now are brown twigs in my yard again. When I ask for my money back because this is 14 out of 23 that died im not qualified for a refund!? I need to return within 14 days. I responded how are people supposed to know their trees will die within 14 days. And no response. This place is a complete joke would never recommend buying from them to anybody! Id buy Wal-Mart trees over this place any day! Buyer beware

I ordered forsythia in mid April. I attempted to contact via email, phone, letter with only an automated response, and telephone always busy. I contacted my bank to reimburse me and they did, but giving direct 30 days to ship. 1 day before their 30 days they shipped. Piece of s()it company. Now I'm stuck with crappy plants I already replaced. I gave them a hand written letter as specified, but they did not live up to this contract. If I was a madman, I would take a trip to IL and give them some packages of my own. Trash company. DO NOT BUY FROM THESE LOSERS.

I ordered strawberry plants in June. I received 25 DEAD plants. I have asked for replacement or refund since June. I mailed the shipping label, Ccard verification and at least 10 emails. I finally called the company and they could find no record of any correspondence from me. They told me the emails do not count as everything is done by mail. I'm at a complete standstill with them and have no where to turn. Do not use this company!

After not receiving my order, I requested a refund. Its been over a month and I still have not received a refund.
The business falsely indicates that your order will be shipped immediately, they charge your account and never send the items. They are very hard to contact, phone is 'busy' and emails take over a week to get a response.
Please do not order from them, use your local nursery or any other business, as this one cannot be trusted.

I cannot upload a photo, as I have never received my order!

I placed an order on 4/18/20. I was told it would ship in 2-3 weeks. It is now June 2nd, and it never shipped. Today, I was told they canceled my order because my "credit card was declined." My credit cards are paid off immediately after I make a charge and all have zero balances. There's no way that it was declined, nor did I get a fraud alert or other alert that might have resulted in a declined charge or request for approval from my credit card company. I e-mailed them and sent them a message through the web form telling them that I did not want my order to be canceled when I have waited for 2 months for it and to please contact me so I could ensure they entered my card number correctly. No response. I have tried dozens of times to call the phone number on their website, and it gives a strange beep and says "user busy" every time. I don't think it is even a real number. BEWARE!

DO NOT ORDER FROM THESE PEOPLE! Order was placed in April. After 6 weeks, I reached out to customer service to inquire. They said that they were still harvesting. Then, 2 weeks after that, I wrote back, and they stated that the order was being processed to ship. 2 weeks later, no order. So, I disputed the charge. 2 weeks after that, mostly dead plants arrived and a very rude letter. Seriously? Waste of time and money. Avoid, avoid, avoid! Worst online experience ever. I want to give them 0 stars.