DirectGardening

I should have read the reviews before I purchased my seed from Direct Gardening. That mistake is on me. I am a retired President and CEO of a hospital foundation and know good business practices. I order some potato seed from Direct Gardening and when the package showed up the 4 bags of potato seed were rotten. I called their customer service and asked for a refund or a replacement and sent the photographs of the rotten seed. The lady told me to plant the seed and if they didn't grown in 90 days call back. I emailed on their site again images of the bags of rotten seed, I said if you do not believe me send a pick up order and I would ship all four bags back. They stated if i wanted to ship back I had to endure the expense of shipping their rotten seed back. I am not one for putting good money after bad. No future business here!

It took 3 months to get my order. I'm in Texas, so we need to plant early, that didn't happen.
I got about 50% yield from what they sent me. After a bitter complaint, they sent me another delivery gratis, with the added present of a highly poisonous plant... to dogs, cats, children & humans. Oddly, THAT PLANT, arrived in pristine condition... hmmmmm. My neighbor planted it in a place no one can get hurt by it.
Just don't use them.

Many negative stars would be a better rating! This is the biggest scam going! Back in the beginning of April, looking for plants online during this crazy "shelter in place" reality, I placed a rather large order with this company. The original "wait time" information posted seemed reasonable. But, as many weeks went by and none of my emails were answered, I began to think that I had been scammed. Finally, in early June, after my email stating this, I received an email that my order was in " in processing". Frankly, by that time, I had found another vendor and planted my garden areas.

The Direct Gardening plants began arriving in late June. Sent through UPS land in plastic mailing bags full of dead plants in small pots. Not dormant but dried, snap-twig dead plants. I cut back to see if I could salvage anything but these were gone.

I have emailed the company, but, based on reviews on other sites, I don't anticipate any refunds/actions on their part.

Terrible customer service. They sent me dead tree's I ordered 30 trees total and would not replace or refund my money I sent them over 6 e-mails with no response
All together I lost over 500.00
I would have given them a 0 rating but that option was not available

Ordered a variety of plants. Had questions and only got some 'non' answers. Cancelled the order on March 27th and got a reply that the cancellation was 'under review'. What review?
Then on May 10, (6 weeks after cancelling) I got a message that my order had shipped!
Customer service finally answered, basically telling us to sent it back on our cost, with very little, if any chance of getting our money back. There are a lot of better places to lose your money than this place.

I ordered 5 trees with a cost totaling $91.95. When the trees arrived 4 out of 5 appeared to be dead. The instructions said that even if the trees appeared to be dead go ahead and plant them and be patient. They will come alive eventually. I went ahead and planted all 5 trees in a large 6 foot diameter hole dug at least 2 feet deep, mixed in a generous amount of soil additives and put mulch on top. The trees were watered on a regular basis. Well 4 of the 5 trees remained dead months after the planting. When I asked for replacements, they said I needed to mail them (via snail mail) the original packing slip that came with the shipment. Even though I provided a PDF copy of my order acknowledgment, they refuse to do anything. Obviously, they set those rules up to thwart anyone wanting replacements because most people throw away the packing slips when the shipment arrives. Many of the other items we ordered on the same order are also doing very poorly. This company is horrible! Stay AWAY!

I bought strawberries, blackberries and lavender from this place and all I got for my money was 3 dead sticks for my blackberries even after preparing them with the instructions they sent, never even got a leaf. Planted the strawberries like they said, not one out of 6 even got any sign of life, same with the lavender. I had to wait til the middle of spring before I even got the so called plants. So I missed out on getting any of these fruits this planting season. If your smart you will NOT EVER BUY from this company. I wasted almost 40.00 for nothing but stress and disappointment. I only gave it a 1 star and to me that's to much.

This company has only dead plants to sell... at least that is what I received after waiting 3 weeks to get them. They claim that processing the order takes 1 to 2 weeks. I ordered on June 5th and finally received them Today, July 6th. The are dead and all dried up. Shame on you people, taking advantage of the people on this earth that care about keeping America beautiful. I live in Wisconsin, just a hop skip and a jump from Bloomington, Il. I advise all who are looking for great plants at a bargain a price to not shop here,

I ordered $400 worth of trees plants etc. 8 wks ago... I just received a post card stating they will ship spring of 2021... next year. No additional information except it looks like they may ship one tree. If I have any questions send the post card back... what? Asked for a refund... nope they will place me on a list for next year. I need my stuff this year. From what I'm reading I'm sure they will arrive dead anyway... stay away from these crooks. The BBB should shut them down.

Ordered 4 hardy hibiscus patio plants in April, did not receive them till the end of June. When they arrived they were just seedlings. 2 did not survive. So they are guaranteed for full replacement, 6 weeks later they are replaced with a tropical hardiness zone and twice the size of the original ones I ordered! Not even close, I live in Michigan and these would never survive our winters. So I was put on a waiting list for the ones I originally ordered that are sold out. But wait, it gets even worse. The 2 original plants that survived are now blooming and guess what, they are not even close to the color I ordered.
Customer service is a joke, they do not answer the phone or there is a constant busy signal. But now they are not even answering my emails. SCAM