DirectGardening

I never received my online order from this company. When I disputed it 5 months later they sent me a copy of the fedex tracking showing my order arrived. I never got it and there's no sign any of my neighbors ever got it. I guess I'll have to dispute the transaction with the credit card company

Simply put, I purchased 20 creeping phlox and one Cherokee Chief dogwood seedling. Thirteen of the phlox took. Seven died. The dogwood started off great, but died from the top down, no matter what I did to help it or revive it.
I sent a complaint to their "Customer Service" email address, and was told very succinctly what to do to to ask for a replacement. I did what they said, returning the original shipping label and a copy of my complaint.
I received 10 phlox, no dogwood, and no apologies. NONE of the replacement phlox survived. I went to Lowes, bought a few phlox, and they are all now doing well.
Still wondering why I did not receive a replacement tree, but I'm letting it all go. This was just a test, and I didn't spent a lot of money, but Direct Gardening failed the test. I'll never use them again.

I give them 1 star because 0 stars is not an option. Every year I promise myself never again. This time I will keep my promise. I fell for their advertising of a sun tolerant Fuchsia 4 dead plants were received. I complained to them, - they said that they were "dormant". Yes they were dormant as in the Dodo. I went to the expense of shipping the plants back to them with the required label but no refund was issued. I absolutely promise you that if you order from them you will regret it

I placed an order on 3/21/21 and I still have not received the plants I ordered. I have contacted them 3 times. Each time I get a reply to allow 4-5 days for a response. Then when they respond, they still will not give an estimated delivery date for my plants. So nearly 2 months later I still have no plants. My advice is buy from another company and avoid DirectGardening like the plague.

So, I gave them the benefit of the doubt because they seemed to be the only ones to have plants in stock during the early months of the Pandemic. I bought. I waited and waited. They arrived. They looked like they were barely clinging to life. Blue-green mold all over the "free" plant roots (no leaves). Spoiled, green-blackish, wet foliage on the other plants that did have leaves. Plants are tough. I'm a Master Gardener so I tried to resuscitate them all. Nothing grew except one plant, and that one only for about a week before it gave up the ghost. They were too far gone on arrival. The whole order such a waste of money.

Reviews sum up experience quite well. Nice web site, professional appearance, but ZERO customer service. Phone number is a constant busy tone / signal. Email inquiry just returns an automated ("expect shipping delays") response. I can't comment on product as I have not seen any yet (placed order 6 weeks ago). They blame shipping delays on COVID19, but other sellers have no problems delivering within a 6 week window (should be plenty of time, even with COVID19). They seem to be consistently horrible in meeting customer expectations. I'm going to dispute charge on my credit card and see what happens.

I am landscaping a new property. Saw Creeping Thyme (Walk on Me Plant) advertized and ordered - paid $44 with shipping.
Plants came saying they were dormant. How about dead! There were supposed to be 5 to each little bag. All tangled up. Had to tear them apart. No evidence any have or will grow. Paid $44 with shipping. Supposed to be 60 plants. More like 60 shrivelled roots.
A real rip-off.
Bought 2 trays (6 pack) at Lowes for $12 each. As suggested, cut them up into smaller plantings so was able to plant the whole area again. Healthy plants. My bad for not staying local!

I will only ever use Stark brothers or gurney's from now on. I normally use one of them but wanted to try this nursery. Notice how this place doesn't have customer reviews on their site? I didn't. That's very telling. The shipping time frame is fine, still waiting for stuff from other nursery I ordered from at same time. What I don't like is not being informed of substitutions without offering refund prior to shipping. I'm pretty sure this is like a bait and switch kinda op... I'm angry as hell and from other's comments here I'm thinking I won't ever have this resolved. Also, why the handwritten checks on the packing slip like items were checked to actually be in the package? (see pic) Nice touch. Oh, and they forgot to ship one item entirely. Use legit places that offer reviews on site and proper communication unlike these dirtbags.

I ordered in March 2021 they cashed my check April 8 21. It's now May 30th haven't received any information, product or reply's to emails. Their number is constantly busy. I believe they are a scam company. I should have read reviews prior to ordering

On April 21, ordered 3 plants and was advised to allow 2 to 3 weeks for processing.
On May 16 - 3 1/2 weeks later, requested a cancellation or confirmation of shipment.
On May 18, Direct Gardening said they would do their best to cancel the order, but could not if it was already in shipping.
On May 28 - 10 days later, requested cancellation again due to the plants not being received.
On May 29, Direct Gardening said my cancellation was being processed.
Today, June 4, a credit still has not been issued. Of course, this would be a non-issue if Direct Gardening only charged your credit card at the time of shipping.
Lesson learned - read the online vendor reviews.

I placed my order for phlox collection in middle of April. After 5 weeks of waiting I tried to contact them via email - no luck. My multiple asking for cancelation has been ignored and my cc has been charged anyway, over a month after order. When it finally shipped, it took a week to arrive and I live in the same state as they. My order was sent in green garbage bag, with nothing to secure. Photo shows how phlox collection looks according to Direct Gardening. Dry, tangled and mangled roots. Not dormant, just dead. I filled complaint with BBB, because scammers like them has to be put out of business.

If you don't mind waiting many weeks, receiving plants in crushed containers thrown into an oversized plastic bag with no packaging, most leaves off if succulents, then buy from this company. They sent plants out by Fed Ex do not mark pkge. Live Plants, so your order takes a scenic tour through many states, sits on the ground until it finally arrives at your home with completely bashed it plastic containers, half of the dirt out of the pots, along with most of the leaves missing & they expect you to pay for returning the plants in order to get a refund. When PIGS Fly.