DinklebooReviews 920

This book is the cutest and it arrived before Christmas. However I noticed we were the only faces of color in the book. There is a page in particular that has a crowd of people and there is NOT a single black or brown face. My daughter absolutely loves the book and although we teach our children that love has no color I would have liked to see that also displayed in this book.

I have been waiting for over 2 weeks for 3 books. Contacted site and received a computerised response. Still waiting on a response from 2 other emails.
Terrible service, steer clear of this site.

I ordered the books on 29 October to UAE. They did not provided any tracking number or proof. So called customer support Rachel is giving different and wrong information every time. She said that my package was handed to DHL express without a tracking number but she can't contact them. She insist me to close my dispute of refund on PayPal. They are scammers, my kid will be without his favourite books on Christmas. Kindly avoid them and share more on social media, it will help the people not to waste their money.

I ordered 5 books for my nephews and nieces and omg I'm so happy with them I would 109% recommend this company. Ordered on 17th got today so quick

They ship ups them send it to the post office, the post office has no info and loses package. Buyer beware if you buy this as a gift, it will take the longest estimate to arrive if it arrives at all. Save yourself the headache and use a different company

Delivery was quite fast. However, quality of the label is not what I expected. The print were not accurate with the size of the label, so when removing the label, part of my son's name was out of the label. Very very disappointed. Will definetely NOT order again.

If I could give 0 stars I would! I ordered a book weeks ago and they issued a tracking for me, spoke with someone who said my order will be here by end of week still not update on tracking and no book! I now CANT REACH ANYONE, they won't answer and refuse to give refund! Horrible customer service and they're thieves! Should be disgusted in the way they handle things (these books are for children). Also I spoke to fedex they told me they never received an item to ship out but they see the company created a label and this isn't the first time this has happened with this company!

I use 'Put me in the story' quite a bit, decided to use Dinkleboo because they had a good sale. Ordered a book as a gift for a babysitter and the book came with part of the title and babies name printed on the spine of the book. Reached out to the company and they were quick with responding and told me they would print a new book and send it right away... which they did, the only problem is that it is exactly the same as the first one! Now I have 2 personalized books with the name printed on the spine. Put me in the story is much different. They reach out to you right away if they see that there is something off on the book and they work quickly to make sure it's done right the first time. Their prices are the same, if not better and they have sales as well. I just wish they had a sale when I needed to order this last book!

The worst online shopping experience I have ever had. I don't believe the high rate of positive reviews here are genuine at all. I ordered a product from them days before their 'last order before Christmas' date. It still didn't show up. Looking through the reviews I am not the only one that had this experience. How can a company that personalises books not personalise delivery, i. E, a very simple tracking code like the vast majority of online shops use? If I had not contacted them they never would have known whether my order showed up or not. Unfortunately, like many others, it didn't. I have been offered compensation by them in the event my order didn't arrive. I have refused it. Instead, I will be advising everyone I speak to not to order anything from this website. They should understand that there is no compensation that makes up for disappointing a child on Xmas day. There is no worse service you could give to a customer than that. Will never ever use this website again and strongly advise others not to.

Placed an order with an accompanying email, stating that I was making the order under some time pressures for a birthday party. I outlined if they were not confident that the items would be delivered before my required date, not to proceed with the order.

My email was sent well before the items were printed. They had ample time to cancel the order but did not. While the matter was still being disputed and discussed after I had made it clear I wanted tl cancel the order/our service contract, they sent the items anyway.

They also blocked my on Facebook for leaving a negative review on their page, and will not respond to messages. Imagine they operate in breach of several consumer obligations. Do not order from them

I ordered four sets of labels. One set Dinkleboo stopped in production because they said the colors I chose wouldn't show up. LaQuita, from their customer service team, called AND emailed to discuss with me label colors that would work. When I received my four sets of labels in the mail, I felt the name wasn't visible on a different set. LaQuita was again super responsive and replaced them right away. The kids are all super happy with their name labels and I'm beyond thrilled with the customer service!

I placed an order waiting to get it still hoping its worth it since the shipping fees cost more than most the items

LaQuita is an amazing representative of your company's dedication to customers. She has gone way out of her way to assuage my concerns. I am not a techie and am very uncomfortable putting my credit car on the internet, so I really like to do a phone orders. She has called me several times (& I am uncomfortable answering the phone when it is someone I don't recognize) and sent several emails about every part of the process, all the way up to the delivery. She is so patient, kind and understanding. Thank you.

PS I can't verify the wording in the books is correct until after my great grandchildren open them, I wanted to leave the plastic on them so they will stay nicer. Some of the books they will not receive until XMAS, hope that is okay. Looking forward to working with you for more gifts, this is such a fun idea.

I wanted these cute books for my eight great grandchildren but wasn't able to order online, thus did a snail mail letter to the company and LaQuita handled my order. I so appreciated all she did for me. My order arrived very quickly. However, one book had a misspelled name. Upon contacting her, a new book was reissued and has arrived spelled correctly. Great great service... that's what is so important in today's world. Thank You LaQuinta!

I ordered 4 personalized bags from this company. These did not come in a reasonable amount of time or for when I needed them. It took them 13 days to even process the payment. Then they blamed me (the customer) for there slow process. Below is from Dinkleboo's customer service:

Hello Courtney, It was only Not successful (my payment) because you folks did not take it out my payment until 13 days later. I ordered the product on March 15,2021.
Is this the usual practice of not taking a payment out for 13 days? I am not trying to be difficult. My first order came in a reasonable amount of
Time. I know sometimes things happen but to blame your account process on me is not the correct way to do business. While I enjoyed
Your product I work for the State of Maine to the tune of over 1500 people and my report of your company will not be favorable. If you
Had sent me a message stating, "oh I am sorry, it was just an oversite." I would have understood. However, you decided to blame the
Customer for your company's oversite I will not be sharing good news.

We could not be more happy with everything we have purchased. Also Dinkleboo should be very proud to have Jessica working with you. The service and help with a not a problem at all attitude towards us when we had some issues with an order is very refreshing and plesant to recieve. We will definitely be telling people about Dinkleboo which im already doing your the best. Thankyou.
Once again a massive thankyou to Jessica for all your amazing help and service.
Best regards
Annette Wilkie

I have been buying from Dinkleboo for 4 years, usually they are ok. I don't know what's happened this year but they are absolutely shocking. It took over a month to finally get the items delivered. There was correspondence during this time where I was blatantly lied to by their customer service team. First was that it had been shipped (every other time I've ordered, I've received an email saying my order is completed and on it's way), next was that it "must have been lost in transit because we don't use tracking numbers". They did however (& without any questions) re-do the order. But I'm pretty sure it's because it wasn't made in the 1st place. When I asked that it get made and sent as soon as possible because of their error, I was informed that they're already working 24/7 to get the orders done for Christmas, so it would be sent as normal (I ordered on the 1st of November to avoid the Christmas rush & because some need to be sent away). I've sent 3 emails after the last 1 asking for them to make the order asap, and never received an email back from them since. And then low and behold, I get a msg from Australia post yesterday saying that my order with "tracking number *******" was arriving today... but according to Dinkleboo, they don't use tracking numbers... So yeah, not a fun experience. There was no remorse on their end or any form of compensation (like a $5 coupon or 10% off your next order, like what most businesses would do)