Dinkleboo Reviews Summary
The company has garnered a mixed reputation, with many customers praising the quality and uniqueness of their personalized products, which often exceed expectations. Positive experiences highlight efficient ordering processes and responsive customer service, particularly from individual representatives who go above and beyond to resolve issues. However, several customers express frustration over shipping delays, lack of tracking information, and inconsistent communication, particularly when attempting to cancel orders or address concerns. Overall, while the product quality and customer service can be commendable, systemic issues in logistics and support need addressing to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
With 8 grandchildren to foster a love of reading in, I find these books to be the perfect gift! I have ordered numerous titles over the last couple of years and neither I nor the grandchildren have been disappointed. They love having various stories (great selection!) personalized with their names; I love the price, quality and selection. I hope to see even more titles added to the list--I plan on buying these until the kids are too old for them!
The book was received in just a few days.
Love he story and beautiful pictures.
Really nice quality!
Hi Bonnie!
Thank you for the 5-star review! Please let me know if you ever need assistance, and have wonderful New Year!
Kind regards,
Mark A.
It was priceless watching my granddaughter. Watching her open the book for the first time
Hi Trinda!
What a wonderful memory to be a part of! We thank you for your continued support, and hope you have a fantastic New Year!
Best regards,
Mark A.
The books were a big hit, they really loved them. This Christmas was beautiful and wonderful
Hi Mike!
That's wonderful hear! We are sure their books will bring them years of memories! Thank you for choosing Dinkleboo, and have a wonderful day!
Warm regards,
Mark A.
I bought this book for my granddaughter. I loved the story that put my name in it and hers. I will definitely buy more books from this company.
Hello Lorraine!
We appreciate your kind words! It means a great deal to our company you and your loved ones enjoyed their personalized books! Thank you for choosing DInkleboo, and have a fantastic New Year!
Warm regards,
Mark A.
I've ordered from this company before without problems--don't understand what their issues were this time. Ordered xmas presents beginning of December never heard anything from them -- emailed asking when items would arrive--get an email saying a refund is being given; department would be made aware of the problem... wasn't my order good enough to be filled--would have liked an answer of why the order wasn't filled!
Hello Sue,
After looking into your account, it appears we suffered a small network outage which affected a minute number of orders. Our sincere apologies regarding the matter. I see a resolution was completed by our customer support team. We hope you will give us another opportunity, as this was an extremely rare occurrence. Thank you for your continued support of Dinkleboo, and we hope you have a wonderful holiday season.
Best regards,
Mark A.
I love the 2 books I ordered for my grandson and great nephew. I know they will love them too. It is also fun watching a child read a story that includes them & their family or friends
Hi Susan!
Children love to see their names in their own exciting adventures! We thank you for your continued support and hope you have a fabulous New Year!
Kind regards,
Mark A.
I love these personalized books. They make great presents from Aunts or Uncles personalized and educational gifts.
Hi Stephanie!
Thank you for the wonderful review of our personalized products! We agree personalized products make wonderful keepsakes for your loved ones! We hope to see you again, and wish you a wonderful holiday season!
Best regards,
Mark A.
The products are great and the customer service is awesome. I ordered 5 of the children's books for my grandchildren and I really like that you can preview the book in it's entirety prior to submitting the order and that tells me that they care about the products they sell and that way you know exactly what you're buying. I made a mistake on one of my books and customer service rep Leigh worked with me and helped me so much to get it right. I don't have my books yet but the preview tells me that I will be very happy with them
Hi Betty!
Thank you for sharing your positive experience with our customer support team! We do take great pride in our products, and know they will create wonderful memories that will last a lifetime! Please let me know if you have any additional questions, and we wish you and your family a wonderful holiday season!
Warmest regards,
Mark A.
I order two personalized books for my sons nd nephew. One got damaged in transit it was bent to fit into my mailbox and that caused 2 rips in the back cover. I emailed Dinkleboo and even though the damage was in no way their fault they are still sending me a replacement at no charge. So very impressed with this level of customer service. Thanks again dinkleboo!
Hi Dawn!
It's wonderful to hear our fabulous customer support team was able to assist you! When issues arise, we do our best to resolve them to the best of our ability. Please let me know if you have any additional comments/concerns and I will be sure to address them. Thank you for visiting Dinkleboo.com, and have a wonderful holiday season!
Best regards,
Mark A.
Don't order from this company. Find another one. Noticed an error just minutes after submitting my order, just wanted a dedication page added since I bought 7 books and 6 had it and one was missing. They refuse to help.
Hello Leo,
Because of our automated system, once an order is submitted, it goes into a printing cue with hundreds of other orders and cannot be altered. This is referenced on our website and by the customer care representative you spoke with. This process is standard not only with our company, but others in our industry. A resolution was initially offered to you but was refused. Ultimately it seems after some back and forth contact, a satisfactory resolution was reached. Please consider amending your review, as we were able to assist you. Thank you for choosing Dinkleboo, and have a wonderful holiday season.
Best regards,
Mark A.
I ordered 4 books for my grandkids and I absolutely love them! It made the kids feel very special as they saw their names as part of the stories and the stories are so cute.
Hi Barbara!
We agree! Your grandchildren are sure to love and cherish them for years to come! Be sure to check out our holiday deals, and have a wonderful week!
Best regards,
Mark A.
I purchased 3 of the personalized story books for my child and her cousins (I have purchased multiple in the past as well). The books are high quality and the stories are cute. I also like that you can preview the books with your child's name in them prior to purchase.
HI Marah,
Thank you for being a valued customer! Your continued patronage with our company means a great deal! Please let me know if you ever need assistance, and have a wonderful holiday season!
Warm regards,
Mark A.
I recently ordered a book for my son and was very happy with the results so I orders another book for him and one for my neice
Hi Brian!
We are thrilled you and your son enjoyed our personalized story-books! Let me know if you have an idea for a new book, we love hearing from our customers'! Be sure to check out our new Barbie books, we are sure she will love them! We thank you for your support, and hope you have a wonderful holiday season!
Barbie books: https://www.dinkleboo.com/us/books/barbie-books.html
Kindest regards,
Mark A.
I will giving the book to my grandson for his birthday next month so I haven't actually looked over the book. I love how it has his name. This will become his favorite book.
Hello Dianne!
We are sure he will enjoy his personalized book! Personalized items mean a great deal to children, and we are sure he will love it! Be sure to check out our new holiday books, and we hope he has a happy birthday!
Warm regards,
Mark A.
My great niece is going to LOVE this little personalized book. I also bought her a pair of red shoes to go along with it. It will be a Christmas gift. I can't wait to give it to her. The book was well packaged and arrived on time. Thanks Dinkleboo.
Hello Annita!
What a wonderful idea! We are sure your niece will be thrilled with her Christmas gift! Check out our new Barbie books, and have a fantastic weekend!
Best regards,
Mark A.
I was very pleased with my order. I also really liked the preview section that is giving in the ordering process of the books.
Hi Patricia!
We truly appreciate your 5-star review! Our preview section is wonderful as it lets you preview each book in its entirety! Please let me know if you ever need assistance, and we hope you have a fantastic holiday season!
Best regards,
Mark A.
This has been the best company I have found for personalized books. I've ordered a couple of times and I've never been let down. I will continue buying from Dinkleboo.
Hi Lisa!
It's always wonderful to hear from our repeat customers'! We are thrilled you and your family enjoy their personalized books! Be sure to check your email for new and exciting offers, and we hope you have a fantastic holiday season!
Best regards,
Mark A.
I'm a first time customer and was trying to buy 5 children's books. I had a promo code, but somehow entered it wrong, or entered it twice and it essentially invalidated my discount and I wasn't able continue with any kind of discount. I sent an email to the help center and less than 24 hours later I received a very nice from LaQuita. She quickly offered me a resolution and I was able to complete my purchase! Can't wait to see these books!
Thank you LaQuita!
Hi Loralei!
Thank you for your kind words regarding: LaQuita! Our customer service team will always respond as fast as we can to help our customers through their difficulties. Our return customers mean a great deal to our small company, and we always hope they have a positive experience with Dinkleboo. We hope you have a great holiday season and a wonderful weekend!
Warm regards,
Mark A.
You can wash the bottles and the labels wont come off and they also last a while. You can put them in the dish washer and it wont come off. I used it with my first baby for daycare and now I'm ordering for the second one
Hi Jenifer!
It's wonderful to hear you had such a positive experience with your personalized labels! Be sure to check out our personalized holiday books and labels, and we hope you have a fantastic weekend!
Best regards,
Mark A.
From the business
Personalized gifts for kids are easy to create at dinkleboo.com. Personalized kids books, name labels, and other kids toys that are unique and make thoughtful presents.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Grandma C.!
We appreciate you sharing your wonderful story! We are sure you are creating wonderful memories your grandchildren will cherish for years to come! Please let me know if there a new story you would like to see, as we always love input from our customers! Thank you for your continued support with Dinkleboo, and we wish you and your family a wonderful New Year!
Warm regards,
Mark A.