Digiprint SuppliesReviews 28

Ich hatte vor 1,5 Jahren einen Druckkopf im Set mit Reinigungstool und Zubehör bei Ds gekauft, der auch einwandfrei funktionierte. Irgendwann verstopften jedoch 2-3 Nozzle die ich über die normale Reinigung nicht mehr gangbar machen konnte, Druckbild sah zwar noch einwandfrei aus, aber ich bin da sehr genau und wollte das beheben. Also nutze ich das mitgelieferte Reinigungstool...und der Druckkopf war Schrott. Auf Nachfrage keine große Antwort, ist halt so, Garantie ist eh nur ein halbes Jahr und der Druckkopf hält in der Regel auch nur ein Jahr. Soso, ich hatte schon Druckköpfe die problemlos 6-7 Jahre gedruckt haben. Nun gut, ich kaufte einen weiteren neuen Druckkopf samt jeder Menge Wartungsteile und die ganze Misere begann erst richtig. Der neue Druckkopf druckt alles andere als sauber, auch die neu von DS gekauftes Capping Top schließt nicht mittig. Ich sollte mir eine komplette originale Capping Station kaufen. Erledigt. Die neu gelieferte Station ist allerdings schon 10 Monate alt und die Schläuche sind verhärtet, die Capping zieht Luft. Dazu kamen noch 8 neue Damper, einmal komplett neue Tinte von DS, da meine angeblich nicht gut sei und eine neue Pumpe, praktisch alles neu, richtig montiert, justiert und eingestellt. Also alles Neuteile von DS. Nichts hat geholfen. Meterweise Drucktests haben schon 40% der Tinte verbraucht ohne ein gutes Ergebnis zu bekommen. Von Garantie will Digiprint Supplies nichts wissen, obwohl die selbst von mir verlangt haben eine komplette Capping Station zu kaufen, weil das von ihnen neu gelieferte Capping Top nicht mittig auf dem Druckkopf sitzt. Das ist ein Teil das sich in xy-Richtung nicht justieren lässt. Angeblich gibt es mit DS Tinte sogar ein Jahr Garantie, aber genau genommen gibt es gar keine Garantie. Ich sollte es jetzt mal mit deren Reinigungstool versuchen, genau damit hat der ganze Schlamassel ja angefangen, welches mir den ersten Druckkopf beschädigt hat. Auf meine Frage, ob ich Ersatz bekommen, wenn ich das Reinigunsgtool wieder verwende und der neu gekaufte Kopf erneut irreparabel beschädigt wird, erhielt ich keine Antwort. Ich habe generell keine Antworten mehr erhalten, weder zu Ersatz/Entschädigung noch zu meinen Garantieansprüchen. Auf Produktbewertungen deren Homepage kann man übrigens auch nichts geben, es werden nämlich nur Bewertungen frei geschalten die ins gute Bild passen, nicht eine meiner schlechten Bewertungen wurde frei gegeben. Ich würde sagen hier läuft etwas mächtig falsch.

The worst possible company
The worst possible company, I bought a dx5 print head that was defective from day one, I waited 5 months for them to change my product and I'm still waiting, they have a hard time communicating and are trying to find different reasons and excuses not to change the product! I do not recommend these scammers in any way!

Date of experience: October 16,2024

I ordered several expensive printheads from them. 1 of them was defective, the chip did not function properly.
They say that once installed they will not even look at it to ensure the product was faulty.
I asked for an exchange, not a refund. I have been in business for 8 years and have 4 commercial printers, but they insisted that I must have installed the printhead incorrectly and damaged it somehow.
They can keep the money for that print head, but they have lost 10's of thousands of dollars worth of future business from my company.

They are now selling refurbished heads. Both of my last two orders I was sent heads that were very obviously not new. Several of the heads didn't even work and the others had lots of issues with dead nozzles among other things. The last one we tried worked great so it was definitely their heads. Their customer service was rude and would not help make this right.

Will never order from them again. We are a large DTF printer and need to know that the quality is there and that the company we give money to will take care of us if something goes wrong. It is very disappointing to see them selling used heads when they claim they are new.

We are getting our money back through our AMEX card. Found a great company that will offer replacements if a head is dead and they don't sell refurbished like Digiprint.

They made me go through all these hoops after placing an order. Even though the billing address matches my CC address exactly. I guess they have never received an order over $3,000. Unbelievable customer service. I'm surprised they are still in business.

DO NOT BUY FROM DIGIPRINTS! They will not back up their so called warranty. They will blame purchaser for Digiprints faulty products. Their Caps are not OE they are reproduced from 3D printers. Their printheads are refurbished pieces of junk. My broke printhead prints better than the "NEW OE" printhead from Digiprints. Buyer is warned. Do not ever do business with these people. I would have gave no stars but could not.

Rip offs. Sold me a printhead for Mimaki which was never opened. When service tech eventually opened it, was full of cyan, black, and magenta ink. They said it was a "travel fluid"...what ever that is.
Refused to give me a credit or replace it.

Received a defective part which caused additional damage to our printer and these guys are unwilling to assist by either replacement or offering a discount to purchase new parts. They refuse to stand behind their products, which should make anyone think twice before dealing with them. I recommend finding a different supplier if you need anything printer related.

Payment was sent in full for a new print head, they sent me what looks like a reconditioned head with QR code scratched off and felt ink stop removed.
The head will not work and digiprint are running me round the houses trying to pass the buck. I'm now claiming on my card for the money.

The express delivery is 20days, go far away from this website, unprofessional, they know nothing about their deliveries. The accounting department does not understand even the basics. The sellers do not even remember what they said 5 minutes ago

Ordered a set of core holders for my summa with expedited shipping. Had a project on hold and on the day of arrival it turned out to be one piece instead of two. Which is about as useful as having only one leg during a marathon. Thought I made an ordering mistake but website and invoice clear states thats its a 2pc set. Contacted them immediately explaining the situation was directed to their online support which, conveniently, doesn't have a phone number and has to be done via their website chat. After a couple back and forth I was left hanging in the air as I quote "Let me consult internally with my warehouse, ill keep you informed" for more than 24hrs already. In our modern day and age every minute is money made and lost. I cannot afford their mistakes as unlike "Digiprint" I fulfill my customer's orders. It is a real shame since they seemed legit and this could have been resolved ober the phone in a matter of 15 minutes and I would have been a happy customer, since mistake happen and what counts is the effort to resolve them.
After all this I've had to order the same set at another website. And will be asking for a full refund since shipping costs more than an item itself. Let's see how they handle that.

Appalling company, took payment for a new pump and failed to deliver until 2 weeks later and only then after repeated emails. Their delay and dithering resulted in a blocked and unrecoverable DX7 printhead. They are an absolute waste of space and their customer service is a total disgrace. They do not give a s. T about you and they don't even deserve 1 star.

This company will rip you off like me!
DIGIPRINT SUPPLIES is a big LIE - they stole my shop credits, they never completed some orders, they send stuff that is in poor quality or refurbished and this will still continue!
I ordered at DIGIPRINT SUPPLIES - so i don not crae which company runs it now or in the past - you are responsible for the orders! And if you dont care that in this name all the customers have issues, than this means you will not solve any problems in future!