Dim R.

Ordered a set of core holders for my summa with expedited shipping. Had a project on hold and on the day of arrival it turned out to be one piece instead of two. Which is about as useful as having only one leg during a marathon. Thought I made an ordering mistake but website and invoice clear states thats its a 2pc set. Contacted them immediately explaining the situation was directed to their online support which, conveniently, doesn't have a phone number and has to be done via their website chat. After a couple back and forth I was left hanging in the air as I quote "Let me consult internally with my warehouse, ill keep you informed" for more than 24hrs already. In our modern day and age every minute is money made and lost. I cannot afford their mistakes as unlike "Digiprint" I fulfill my customer's orders. It is a real shame since they seemed legit and this could have been resolved ober the phone in a matter of 15 minutes and I would have been a happy customer, since mistake happen and what counts is the effort to resolve them.
After all this I've had to order the same set at another website. And will be asking for a full refund since shipping costs more than an item itself. Let's see how they handle that.