DO NOT BUY PRINT HEADS FROM THIS COMPANY!
August 28, 2019 *****Poor Tech service and print head return. The new print head was paid for on May 28, 2019 and I waited two weeks before for the print head was mailed. Upon inspection of the print head in the box i waited until i ordered all new OEM inks and cleaning solvent that is recommended by Mimaki to use in my CJV30 printer. The print head was installed on June 8, 2019 for a day and removed the same day and properly cleaned with OEM Mimaki cleaning liquid to be sent back to Digiprint of being defective by our Mimaki Tech.
I will follow more on the Digi Print Print Head Report that is false and post it.
I returned a print head product because On July 8, 2019 A Mimaki Tech installed my new print head from Digiprint,with New printer cables, New dampers and New cap station and all products was from Digiprint. 1. A run test draw result was okay. 2. All new dampers with correct ink levels. Black ink dripping idle mode and loss of colors as the Mimaki Tech was working on my printer for six (6) hours with the end result of a bad print head and i did pay for the professional service to Mr. Fabio Andrade om my Mimaki CJ30 printer in the amount of Seven hundred dollars $(700.00) by check number(599) on July 8, 2019 for his time and i'm not happy that my printer is still down over a month because of the print head not working as it should and the replacement delay is costing be money each day the printer is working for production.
Customers might not tell you that they have had a bad experience with your business but they will tell their friends, family and co-workers. Many will even spread the word with a poor rating on various review services like Yelp and Google Places for the whole world to see. The effects of poor customer service ripple far beyond the revenue lost with that one person. Customers are the foundation of success for any business, and if customers are not treated right, the business can lose its reason for existence. If you are not taking care of your customers, and your business becomes known for poor customer service, you can expect several things to happen and none of them are good news for your business. Rare is the customer who will stick around through repeated experiences with poor service, especially in a competitive market where they can easily take their business elsewhere. When your customer walks, you lose not only that revenue, but also you potentially lose the word-of-mouth of advertising that only a satisfied customer can provide. It takes more effort to attract new customers than it does to retain a valued one, so shedding customers is something no business can afford.
A Business Reputation Can Suffer and It starts when dissatisfied customers talk to people they know about the poor service they got, and it escalates when they express these feelings online. Not only can tweets, Facebook posts and bad Yelp reviews go viral, but these statements can also last forever, potentially becoming only a Google search away from tarnishing your business reputation.
Once a business is known for poor customer service, it is difficult if not impossible to repair the image. The results go beyond loss of customer, because other businesses do not want to partner or associate with a business that is sliding downward in customer retention. If you can not trust a business to take care of its customers, it is even more difficult to trust that business' agreements with its partners.
Even with the best intentions, companies turn out defective products and I need this product for my business, and therefore, I am requesting that you send me a replacement rather than a refund. I understand that because the product you sent was defective and I need this item urgently I am requesting that you replace the print head with a new one because it didn't work properly as my Mimaki stated that the print head is defective and it should be returned for a new one. Otherwise, I would like my full money back without delay.
I request that you please call me at the phone number indicated if there is any problem in getting the item shipped out immediately without delay and look forward to your positive reply before seeking further assistance to protect my interest. As of August 28, 2019 of your Print Head Report of being false, inaccurate and misleading of finding(s) and does not match up or have a true merit. *** No one or person(s) damage OR used a wrong cleaning solution on this print head. All inks and cleaning solution(s) is OEM, original Mimaki products and i have all the receipts indicating that it was purchased recently and before my Mimaki Tech installed all the products including your print head and i also was with him watching everything and me or the Tech did not clean the print head surface at any time. As i'm a Tech also.
Upon your request to send the print head back to you because it was and is defective with respect in a past comment to send it back with a ESD packaging. This print head did not come in a ESD package and maybe that is why the print head is defective from the start. FYI: I do have video of me opening the new print head box for a visual inspection and it shows no ESD packaging from you to protect the print head of static electricity. This defective print head was working erratically from the start of printing. I look forward to your reply and a fast resolution of this matter.
Two Months plus of my printer is down and counting. Not good for any business, don't buy anything from Digi Print Supplies. I lost over $3,000. dollars with this company and now pending legal action for my loss.