DiamondereReviews 4,003

The turn around time was amazing! All other custom ring places weren't shipping for 6 months. Mine came in less than a month! Customer service was helpful and communication was top notch. The ring exceeded my expectations! I was in tears when I saw it. I'm hoping it holds up a long time. The packaging was good and the boxes it came in were so pretty and high quality. I will definitely recommend this company to anyone. Great price and beautiful product. Thank you!

Cherie reached out to me right after I bought my wedding band and explained how black gold may fade over time and offered a refund or exchange if that wasn't something I wanted. I really appreciated how honest this company is and offered solutions before you even receive your item so that you'd know what to expect. They were even accommodating with shipping around the holidays and waited to ship my ring until I was back home to receive it. I received updates on the progress of my ring and they really showed how much they care about you and your story behind the ring.

From the customization options to the accommodations of customer service (I had to change the size from what I originally ordered AND they pushed production to get it delivered to me by a deadline I had in mind). When the ring arrived, it was BEAUTIFUL. Exactly as I had imagined it. Great company, beautiful jewelry, and excellent price points. Hopefully this is the only engagement ring I'll ever have to buy, but would definitely purchase through them again for any jewelry needs.

I don't love being forced into writing a review. Customer service was fine. The ring is beautiful. Somehow the address and contact phone number were put into the system wrong and the ring shipped to a city on the other side of the state. I paid over $100 to reroute it. Diamondère has said they will credit my account in that amount.

My ring is beautiful. I have purchased jewelry online before and have learned to temper my expectations. Your company & my ring have forever changed that.
From the beginning of the process until opening the very well packaged product every step was easy and satisfying.
The ring itself is so beautiful that I stare at it all day.
Thank you

A diamond certification (also called a grading report) was not received as it was stated that this would be included with the pendant. The website was not clear that the cost was only for the pendant and that even if you wanted to buy a Black Gold Chain the only chain that could be brought was a sterling silver chain that would be oxidized.

Very good communication with Customer Care, particularly Meghan. The ring was received on the first day of the delivery window Meghan had given me.

The ring is beautiful! And my wife loves, loves, LOVES it! Having said that, there is a problem with the ring that I do not know if it is common to all of this particular setting no not. The issue is that the stone mountings protrude above the stones that have been mounted. This makes the ring uncomfortable to wear -- in fact, the protrusions are so large (and sharp) that the ring has cut my wife's hand in the area against which the ring rubs. We'll see how Diamondere resolves the issue.

Other than this problem, and depending on its resolution, I would recommend that you consider Diamondere.

I have read and I am told that the gem of this quality AAAA should have a significant color to it whereas this stone especially direct on is quite colorless. I'm not a gemologist and I want to trust that the certificate you sent is accurate, but when I compare the color of the stone to those I see online that say that they are of similar quality it seems to be far more colorless than the others. How can I be confident that this stone is actually what you have certified it as?