Dex Property Management

The worst and most unprofessional property management business so far.

Had drug addicts on property that got reported (use, possession and storage of drugs) that also did not adhere to the T&C.
Ops manager literally demanded that I provide further evidence, meaning getting further involved with criminals.
Filed a police report about the drug abuse, storage etc.
DEX did not change anything, basically being indifferent about harbouring and use of illegal drugs on property.

Also the property had lacking hot water and heating during Winter. DEX refused to offer alternative accommodation.
I put them on notice and will get now all be dealt with through the courts.

Useless management, it took them ages to get back to me, to see the place, and ages to process the papers.

Then the fun started:
They have NO screening at selecting their guardians ( like they say in their contract) so you end up living with low-life people who can't afford a 1£ plate and food, so they steal it. :) they stay at home 24/7 playing loud music and bringing into the place all sorts of characters. (here I have to add that one of the persons who was doing this was the head-guardian in charge).

The place had electricity issues, power was tripping 3 to 10+ times a day... It never got fixed in the space of 5 months which I lived there. Rats were all over the place... you could hear them running through the fake ceiling/tiles.

I have moved from the place on November 25 and I am still chasing them to refund me my deposit, today it's 14.01.2020.

They don't reply back to my emails, or when they do... they promise it will be refunded "this week!" well... it's been 7 weeks since...

I was head guardian at a Dex property for two and a half years. These people are the worst collection of cowboys and charlatans imaginable, and as a prospective guardian or property owner I would run an absolute mile from them.
The majority of the employees at Dex are completely incompetent and utterly disinterested. They ignore almost all attempts to report maintenance and other issues with the property. We regularly had no heating and hot water for weeks on end over the winter. The employees even seemed annoyed that we were reporting it. All the white goods that they provided were broken/non functional and were never fixed.
Eventually there was an ongoing incident whereby a new guardian moved into one of the buildings on site and started stealing from the other guardians, and using drugs in the property. This was all proven and reported to Dex, who did nothing and couldn't have cared less. I eventually moved out after having several hundred pounds worth of possessions stolen from me.
Just an awful, awful organisation.