Devotedhealth

Called in three times for the same reason on getting optical service was told three different answers, I was referred to one of their vendors and was declined for coverage this I after I had called three different shops that they stated was in their system.
Poorly trained customer service representatives even the devoted hand book they mailed me has wrong information. Surprise to see so many BBB complaints.

Poorly trained employees repeatedly give incorrect information when asked about benefits and drug coverage. Benefits promised in the policy actually have so many loopholes that they are nothing but advertising hype, as there always seems to be a reason for denying access to them.

A few days after having open heart surgery for a quadruple bypass, a supervisor became impatient because I wasn't able to quickly get up and walk to the nurses' station to get a pencil so I could take notes on why Devoted was denying more than 10 days in a skilled nursing facility. My policy states that I'm entitled to 20 days without a co-payment, but Devoted declared the extra time unnecessary, even though I'm a 70 year old woman living alone with no outside help.

Devoted only to their stockholders and their bottom line profits, not their customers' health, this is a company to avoid at all costs.

Called Devoted Healthcare several times about my plan. Explained that I was eligible for the dual plan because I had full medicaid. One rep said he called to verify my medicaid and said no medicaid. Not true, I have full medicaid. This has been so frustrating that no one will help you. I was told on 4 different occasions that I would receive a call back about my plan within 24 hrs. To this day still no call back. I would rate thus customer service a ZERO. ASAP I will be changing insurance. Would not recommend.

I have several health conditions that require me to take a blood thinner. Because Eliquis is the best medication for my conditions, my Cardiologist, Primary Care Physician and ER Drs all prescribed it. For 2 years Devoted covered the cost because it was the only medication that was adequate for my condition. Suddenly Devoted is now requiring me to pay a $545. Deductible. In addition I must also pay a $139.74 co-pay each month. If I reach the maximum Devoted allows for prescription coverage then I will also have to pay entirely out of pocket each month. I would have been much better off to have never started Eliquis because once on it to suddenly stop puts me at greater risk for a stroke. I would NOT recommend Devoted to anyone and in fact, I would suggest seniors find an insurer they can trust so as not to be put in peril.

I spoke with a customer service rep to ask questions regarding coverage, the name she gave me was Sam N. I could not understand a word she was saying because of a thick foreign accent and had her mouth away from the phone. I told her I could not understand her and would she mind speaking up she became very hostile and rude. She put me on hold for several minutes and came back to the phone and ask "What else do you want?" I then asked to speak to her supervisor, which according to Sam N was unavailable, I asked for the contact name and number and she said she did not have that information.
Not sure if this is good insurance but the customer service is HORRIBLE!

Signed up took 48 hours to get full access to their www site. I live in Concord NC 20 miles North of Charlotte ( 15th largest city in US). They had me going for mammograms in Ft Mill SC! Wound care Rock HILL SC, two other needed facilities one in Ashboro and one in Seagrove. This isn't how insurance works. I understand this is a new company, but truly you should at least have providers in the SAME STATE as your customer. Especially being so close to Charlotte s city with everything anyone would need, as a matter of fact so does Concord. Needless to say I cancelled. I do not understand their 5 star rating.

I always knew that the freebies was hiding something that was wrong with this company! Just about all you have done is considered a procedure and Devoted almost wants a prior auth. For it, so you have to leave the doctors office and wait 10 to 14 days and than return to get that small procedure. I had 3 lower fusings in my lower back and now there is nerve pain, The doctor ordered a CT to first see if he wanted an MRI to better see into the fusings. I was told I could schedule it then when did call I was told that they needed 10 days before scheduling it. I called Devoted and she wanted me to get a procedure code from the doctor, they never answer their phones, and then have them call Devoted. I was told that the back shots in his office should have been called in for a prior auth.? And I should drive an hour back home in pain and come back in two weeks? I told her where to get off. If I needed the CT I could go to the ER and have them do it and Devoted would have to pay, thank you very much. In the future I will hit the ER and fake the need for the CT and have Devoted take the bill and choke on it. I told both parties that this is not my job to be doing their work, and told them to just get it done and then call me to schedule an apt.
What a joke of a Healthcare system!