Called Devoted Healthcare several times about my plan. Explained that I was eligible for the dual plan because I had full medicaid. One rep said he called to verify my medicaid and said no medicaid. Not true, I have full medicaid. This has been so frustrating that no one will help you. I was told on 4 different occasions that I would receive a call back about my plan within 24 hrs. To this day still no call back. I would rate thus customer service a ZERO. ASAP I will be changing insurance. Would not recommend.