andrew g.

I always knew that the freebies was hiding something that was wrong with this company! Just about all you have done is considered a procedure and Devoted almost wants a prior auth. For it, so you have to leave the doctors office and wait 10 to 14 days and than return to get that small procedure. I had 3 lower fusings in my lower back and now there is nerve pain, The doctor ordered a CT to first see if he wanted an MRI to better see into the fusings. I was told I could schedule it then when did call I was told that they needed 10 days before scheduling it. I called Devoted and she wanted me to get a procedure code from the doctor, they never answer their phones, and then have them call Devoted. I was told that the back shots in his office should have been called in for a prior auth.? And I should drive an hour back home in pain and come back in two weeks? I told her where to get off. If I needed the CT I could go to the ER and have them do it and Devoted would have to pay, thank you very much. In the future I will hit the ER and fake the need for the CT and have Devoted take the bill and choke on it. I told both parties that this is not my job to be doing their work, and told them to just get it done and then call me to schedule an apt.
What a joke of a Healthcare system!

No I do not like Bonanza, Try hiring a real person for your customer service dept, oh wait, you don't have one! I am trying to move over 173 listings from ebay and your site says it has them?but where are they? Only emails that go unanswered for 2 to 3 days is what you offer...really? You have the worst ratings for customer service! It shows what is the most important to you and it is not the customer!
Andrew Lucas
*******@yahoo.com