DesignCrowd

The support team is very experienced in handling matters, and I think this is one of the factors that made this site No1 in graphic designs. If you have a question or have a problem that you would like to solve, do not hesitate to contact them and they will answer you and solve your problem in a very short time, things are really easy and simple with them. I advise customers who really want graphic designs to help them develop their business to choose designcrowd, besides the distinguished customer service, you will find highly efficient designs that fulfill your business requirements.

So far I have designed three logos for the three businesses my family and I own and I can tell their designers did a good job. They needed few lines from me and the the next day they shared few prototypes as options to choose…

I've been working as a designer on the DC platform for around 4 years after the Covid pandemic I lost my job so I decided to work as a freelance designer here and I'm happy to say that was a good choice:)
It's a great source of income despite all the challenges, endurance to reach the deadline, nonguaranteed projects, refunded projects, etc I see many advantages in comparison to other crowdsource websites here on DC including various category design jobs, project offers, and participation payments.
I see a number of designers griped about the story of their disapproval account, but every time I contacted on support team they responded kind, helpful, clear quickly, and they reply reasonably!
I'm sure most of the designers don't read the Terms and Conditions and don't follow the User Agreement.
I wanna say thank you to all DC teams. I appreciate what you're doing.
I believe DC is head and shoulder above rivals!
Thank you

I've been trying to reply to the briefs for over a month. Every time I try to land on any URL within the site, I'm given a 403 error. I've tried this with and without a VPN.

EDIT 05/04/2023: Since my last review, their support has been in contact with me. My rotating VPN wasn't supported by the site, and they recommended that I not use it. A few weeks later, however, I see that it now works just fine, telling me they've since fixed the problem site-wide. That's more to say for a lot of other businesses imo.

If I had to give any other critique of the actual service, I'd say there's a missed opportunity by not sorting the information in a more calculated way. There are likely designers of every kind of background being solicited on there, yet the customer isn't really clear on which one in particular. They actually need. There doesn't seem to be a good way for designers to filter, and I imagine that's similar on the client's side.

The designers who did work on a simple error page design... was so bad!. It looked like he used paint in windows or something. A tool used to scrap everything together. Obvious that the 'designer' was some amateur with actually no design skills at AII. So if you are a professional looking to get work done by a professional stay away from this platform. They have good SEO & SEA so rate pretty high on google search don't fall for it, like I did!

I'm sorry to write something like that but it's the truth and not anything else,
I've very bad experience at DesignCrowd As a designer.

DesignCrowd Only respect people who pay only which is the clients.

When You close my account due to 3 rejections and one of them was because of wrong dimensions and I asked for another chance to prove that I can make it right but no response no humanity for the one who begged them to continue his work.

On the other side When the client mailed them to reactivate my account to continue his work they immediately reopened my account.

Yes that's right as you saw, I've won a contest there, I'm not bad designer but I'm just not a client who pay in the website to get the support team attention.
I'm very sad to have this experience at big company like DesignCrowd.

They apparently outsourced everything to third world countries, which have time differences from Australia. The so-called designer messaged me at 5:56 am. Her English was so crappy that she capitalised every word in a sentence but utterly disrespectful and arrogant without capitalising my surname. Although they are based in Australia, this is NOT an Australian company. Everyone who works in the company, from outsourced designers to their verification team, is not in Australia or other English-speaking countries.
As I dug into this, I realised that their system is highly corrupted. I can see that designers are mostly From India, followed by Malaysia or the Philippines. I live in Australia, so I screenshotted reviews from this site and posted them to the google review, hoping that more people could see this.

I have used DesignCrowd multiple times for logo designs but will never use them again.

I hate their process. I had only 1 designer working on my logo, who it's important to note I couldn't pick, DesignCrowd automatically picked him.

He was based in Venezuela and worked slowly all the while, DesignCrowd had me on a deadline timer that was running out fast.

I did not like the logos and to spare the designer trouble, I asked DesignCrowd to cancel the project and refund my money as they proudly proclaim to do.

Due to their small print on a separate page, they were only refunding me part of my money and they were keeping 1/3 of it.

What a waste of time, I'll gladly refer and use a competing service instead.

I joined designcrowd as a designer and I've had all my designs rejected by the Quality Team. Poor design or execution or some nonsense like that. All I know is that these people steal designs, tell you it got rejected and tell you to design a new one, steal that one too and give the clients the sloppiest ones while keeping the logos to be recycled later. Why do you think they explicitly state that no watermarks are allowed? Absolutely scam of a website. Stay away for your sanity.

They claim on their promotional video on homepage that you will get around 100 design while I waited for 2 weeks and got 13 poor designs from 5 designers. They claim you will get your money back if you did not like any of the designs but actually when you show your wish to get refunded they show you a meaningless very long terms and conditions that say they will deduct 89$ as listing fees. Nothing mentioned on their homepage about that listing fees. Come on people, who reads such long $#*!ty terms and conditions. They are getting people's money in a sneaky dishonest way. Stay away from those people

I payed $200 for 20 designs during a five day project period from designcrowd.com
I only received 5 designs, 4 of which were super low quality.

I have called designcrowd.com asking for a refund, but they will not issue one.
They simply say I "Guaranteed" payment. When I try to explain to them that they
Did not provide what they promised me -- 20 designs over a 5 day period, they
Simply repeat that I "Guaranteed" payment.

They tell me they will "call me back with a decision" but never do.

Basically, design crowd promised me 20 designs to choose from,
Failed to perform, and decided to keep my money.

This company is super-unethical and shows zero interest in providing the service
Provided once they have your money, and obviously has zero value for a customer.
Beware!

Design Crowd has a misleading statement on their website saying "Money Back Guarantee". They do not return all your funds and keep 1/3 of it for posting fees and transaction fees.
The logo designs i received were poor quality.

Caz

I commissioned DesignCrowd to design me a very simple logo for a 42mm round sticker according to my brief. After reading their marketing material on the website, I paid $229 upfront with a high expectation of simple yet professional output.
The designs that I received were basically auto generated generic images and font that you do yourself on an any logo generator website for a fraction of the cost or even for free.
I objected strongly in their limp auto generated " Customer Survey" and was contacted shortly thereafter by one of their customer service reps.
Because I had opted for their higher level professional service in "attracting the Best Designers " through choosing the non refundable option, I was not due a refund.
I strongly objected again, repeating the fact that their design work was not of a professional standard. I demanded my $229 back and The rep disappeared. So I forwarded my email to the CEO. He's on YouTube proselyting about what a smart savvy guy he is. It turns out, his email is non contactable and their phone number is not answered.
Anyway, the rep was replaced by a snappy middle manager who said they would make an "exception" for me and give me a refund. Minus $95 for their outsourcing of the work. I can only presume that their cheap robot programs work for money.
Next time I'm in Sydney I'll be paying these clowns a visit.

These guys are total rip-off artists. Don't waste a penny with them.

Unfortunately I did not do my due diligence on this service. The process to set up and get started is simple. I provided a ton of guidance to the designers and received total crap. You can Google better free clip art. I complained and they extended the timeframe and invited more "designers". Still crap. So I did not pay much and did not have high expectations, but they still did not meet those low expectations. I think they need to charge significantly more and do away with the entry level service.
CE

I just signed up yesterday and submitted my first design. Followed the instructions very closely and I believe I'm a pretty good judge of crappy design or not especially when I'm my worst critic lol. Well my first design was declined, no explanation. How discouraging for anyone. They advertise for designers to join who are perhaps just beginning to professional and say just have fun, lmao! Okay then. If I knew my design was crap I would totally understand but I'm pretty sure if the business that requested it had seen it they would of at least took it into consideration. Stupid setup they have going on. Not a fair place for designers, artists.

They don't allow designers to submit creative hand-drawn logo designs, they only approve the boring generic logo designs that can be easily replicated in any logo maker program. I have attached my first submission they declined with the reason being "poor quality" This logo has micro-stippled shading, custom hand-drawn artwork, and attention to detail. I sell my custom hand-drawn logos with stippled shading on other sites for $250 - $800. I am a Top-Level at 99deisigns and go back and forth between Top seller and Level 2 seller at Fiverr. Designcrowd.com only wants overly-used generic logo designers. I suggest if you want to be creative, do NOT waste your time at designcrowd.com.