DennisKirk

Bought a HJC helmet and extra mirrored shield. The internal Sun Visor doesn't work right and parts of the mirrored shield rubbed off after two cleanings. Admittedly I removed the HJC helmet decals so they won't accept a return (absolutely fair). But they won't honor HJC's 5 year warranty on RPHA Helmets. They say I modified the helmet so the warranty is void and HJC won't accept it. Warranty says, this warranty does not apply to any problems that arise from wearer's modifications, etc. When I called HJC to ask, they explained that since the Sun Visor is operated by an internal wire, taking off decals doesn't matter. They said Dennis Kirk can submit a warranty claim on my behalf to have it repaired by their distributor's warranty department. I called and e-mailed asking to speak to Travis the Supervisor but he won't call me back. Lol!

As far as the shield goes they said they'd send me a new one when they're in stock. I'm sure Ill never see it.

Out of curiosity. I e-mailed Revzilla and J&P to see what they would do with the same scenario and without hesitation they said no problem. A big departure from Sandy's tone filled e-mails.

This is quite honestly he worst Customer Service experience I've had in my life.

Don't just go else where. Run!

I'm 45 & I've been ordering from Dennis Kirk since I was a teenager. They used to be the low price leader. Their customer service was 2nd to none. Many times I would order my tires from them after giving them the opportunity to price match a lower priced competitor. Win-win for me & for them. I Dave a few bucks, they still get a sale. However the last time I returned a headlight they tried to claim I damaged it. I argued that because there wasn't any damage from me. They reluctantly gave me my refund. But they openly questioned my integrity. This was one item out of a huge order.

Today I called DK to allow them the opportunity to price match a high ticket item from a legitimate competitor. First off, the person I spoke with had no idea what their price match policy was. After she discussed with a supervisor they looked up and found the competitor part and price. The next few minutes consisted of them finding reasons to deny the price match. Really? Dennis Kirk had a good run back in the day. They are dead to me now. I'll take my money elsewhere.

I bought the bassani Ripper road rage 1S73 which you said fit. The holes in the bracket don't line up on a fatboy 2023 thank goodness I am good at improvising and had to drill holes in the bracket in order for it to fit. Please advise people this before buying or provide the proper bracket for the fatboy

Compensator eliminator Purchase the 32 compensator eliminator with the chain as a kit install it on the bike with a brand new chain tensioner what about 30 miles the primary was making all kinds of noise have the bike towed home open up the primary cover found the chain tensioner had been disintegrated to nothing upon inspection found that the chain that they supplied made by TYC some Chinese knock off the links were not a smooth finish so it acted like a grinding wheel on the brand new chain tensioner ended up purchasing a diamond Brand Chain spend about four hours cleaning all the debris out of my primary including the dissembling Of the entire clutch basket Called them They told me to return the item but nothing was given for my time and effort that I've wasted due to their product failure I was dealing with this company for years not anymore

Make sure to buy any product though PayPal from them that way youll be able to get a refund and never have to deal with customer service again.

Oh, wow, I wish I would have checked this company out here before we made our last order. We somehow had a previous order that went alright so I thought it would be okay to order from them again. I was wrong.

We ordered a windshield for our Harley on Jan 21 and got a confirmation on shipping that same day with a tracking number and expected delivery date of Jan 25. Okay that sounded reasonable so we waited.

Yesterday was Jan 25 and the package did not deliver but we thought okay give it another day. We had been busy and didn't check the tracking. Today is the 26th and no delivery so I tracked it with the USPS number and it showed that the package had never been scanned as being picked up at all.

So we called customer service to find out where is our missing package and a rude female tried to tell us that it is not the company's problem but that we would have to call the post office. That she could not file a missing mail case before 15 days had passed. Then when we asked to speak to her boss she said he would call us back and actually hung up on me.

Sorry but I am a seller also and I deal with this exact same thing sometimes for my own customers. I have filed missing package reports with the PO within 3 days and they have always helped me find them. It takes a simple phone call and it cannot be the recipient calling, it has to be the sender.

The only good thing about this ordeal is that the supervisor did actually call back and spoke to my husband. He was not rude and said he would get it investigated and if it wasn't scanned and moving through the postal system within 3 days he would reship.

So now we wait to see if that is really true. After reading some of the reviews here I am still having doubts. I will update with what happens in 3 days.

As of right now, I do not recommend this company.

Had a cart totaling over $3,000 and called to see if they were willing to offer some sort of discount for a repeat customer with a large order. Called and spoke to Sarah who sounded less than willing and said she would check with her supervisor. Did not call be back the next morning like she said, so I called her. When we spoke she said that I had an order of about $150 from over a year ago that they accidentally refunded me for and that I have to ship these parts back or pay the balance due. I was less than thrilled and told Sarah that this was a mistake on their end, that I do not feel is my responsibility, and they had ample opportunity to reach out in the time in between. They were unable to accept responsibility for their mistake that happened over a year ago. Sarah was unprofessional and hung up the phone while I was talking. Needless to say they did not for one second sound thrilled that I wanted to buy 43 items totaling over $3,000 and they could care less if this order was placed or not. I will not be buying from Dennis Kirk anytime soon. In my opinion, if you are looking for parts Rockymountainatvmc.com is the place to go.

Received it overnight perfect fit, every, please. Great service would highly recommend buying from Dennis.

I ordered Mustang seat from Dennis Kirk. When seat arrived, I realized that it's not comfortable in seating position. First, I called to customer service which is listed on their site *******501 and they told me to go ahead and use the label that was enclosed. Next day I shipped item back to them. Then week later I received a call from Ashley customer service, she was very rude, she said i never call them before I ship item, and told me that they wouldn't gave me full refund and they going to charge restocking fee 35%. She said that seat is badly scratched, and marker was used to cover up scratches. That was absolutely lie. I refused to pay restocking fee so they ship that seat back to me. When I got seat for second time and after close inspection i noticed that this seat was previously used and they sold me used or refurbished item. Please do yourself favor, buy somewhere else. I will file complaint with BBB. Will dispute charges with my credit card.
Order Number: DK117-**************

I wish I could give this seller a positive review, but unfortunately, every single order I've placed has had some kind of problem. Whether it's incorrect parts, missing items, delayed shipping, or poor communication, something always goes wrong. Despite giving them multiple chances, the issues persist. When mistakes happen (which is often), resolving them is like pulling teeth--slow responses, excuses, and little urgency to make things right. It's exhausting having to double-check every order and follow up repeatedly just to get what I paid for. If you value reliability and hassle-free transactions, I'd recommend looking elsewhere. There are plenty of other sellers who actually deliver what they promise without constant errors. This one just isn't worth the frustration.