Deluxe | Hosting

Deluxe Hosting is HORRIBLE. Avoid them at all costs! As I write this they are currently down and there's no means of contacting them. They don't have any socials to reach out or provide updates with. There's no way to contact them. All you can do is wait and hope that they turn the servers back on. AVOID.

PLEASE GO ANYWHERE ELSE! This host is beyond bad. They not only LOST my client's domain but has been sending me in circles trying to figure out why his Domain is pointing to ANOTHER HOST! The customer service is non-existent and will not listen to anything you say. If you love having large headaches, your hosts servers going down at random times for seemingly no reason, or just torture then this is the host for you! $#*! you Deluxe Hosting and an even bigger $#*! you to SimpleHost.

Like many of you here, we were a very happy LiquidWeb customer who decided to give the new guy, Deluxe Hosting, a chance, rather than go to the trouble of moving our site (Wordpress). I will admit that for several years, things were fine perfectly fine and I would have given DH a four to five star review. In that time, there was only a handful of very small problems that were promptly corrected by DH.

However, over the past couple of years, and especially the last six months, our site has completely or partially crashed a half dozen times, once for two weeks. We hired a crack web admin who managed to restore most of our site by piecing together several of our backups, the most recent of which were of course corrupted and then manually cleaning our site of all sorts of malware. That was in September 2021.

Fast forward to January 2022, when we hacked again, even though we've installed all kinds of anti-hacking software. The good news was that the site didn't go down this time, but all our logins and passwords had been changed, including those to cpanel, and we could no longer edit anything.

Our web admin cleaned the site again, got it back up and running, and within two days it was hacked again, in very much the same way. He is still waiting for anything other than a copy and paste answer to his very specific questions about the server.

DH denies any responsibility, although one of their representatives said in a rare moment of honesty that our site is on one of their oldest servers, and that could be causing some of our problems. We asked them to move it to something more modern, but no dice. Way to treat a long time client, fellas!

We are in the process of moving to a new hosting service, and I can't wait. It's been exhausting.

Long story short, we use Deluxehosting for several years but our site kept getting hacked. That stopped when we moved the site to another host. At that time (2 years ago) we removed everything from Deluxe and canceled the subscription. Just looked in our expenses and they have STILL been billing us $150 yearly despite the fact that we canceled the subscription and are using exactly ZERO of their products. We tried to call them but there was no customer service via phone. We emailed and will see... We will dispute these charges on our credit card if they refuse to refund.

This company is horrible. They acquired my previous email hosting company. They never notified me before the migration and when I woke up this morning my entire inbox and folders are gone and no one is able to find them.
I would not recommend this company

I was another hold-over from Liquidweb (which was awesome). Deluxe's "tech support" is totally worthless. The server I was on was hacked. I did some legwork reviewing numerous accounts/websites on that server and explained the issue to a live person in Canada. He made it very clear there was a larger issue that was not just with my account. Nothing was ever done. Having dealt with numerous issues over the past two years (4 days for a 9 hour migration, 10 days down with no explaination), I finally had enough, cancelled my account and moved to another host. Folks, if you a hold-over from Liquidweb on a old server, PLEASE find another webhost. The problems you are facing will never be fixed.

It's going on almost a week and the email server is down? Really, I could replace my computer the next day

I've used Deluxe Hosting for years, hosting multiple business sites and have not had issues until this year (2021).

It started when all of our sites AND Deluxehosting.com went down for hours without any notice. We could not get ahold of anyone as they do not offer phone support due to COVID and can't chat in since their site was down and emails to them were bouncing.

This same complete outage happened again a month or two later.

Both of these incidents - the company never issued a post mortem, apology, or explanation as to what happened. I tried to ask for more information, but they refused to provide any information, an apology, etc.

As I look to move our server to a new host, our site goes down twice in one day. One they say was due to a "Server permission issue" and the other is they say was a "Cert Issue" causing them to have to repurchase and install our site's ceriticates despite our cert being active (Renewed in July)

Support is only via chat and super frustrating to deal with. It seems like it's all outsourced and they are not able to effectively communicate or identify the issue at hand.

Like so many people here, I was a holdover from LiquidWeb from many years ago and basically stuck with Deluxe Hosting (which had bought LW out) because I didn't want to go through the hassle of starting over with a new host. Everything was fine for awhile, but then things started going downhill around 2019 or so.

The first thing that happened was that I had constant problems logging in, to where I had to contact support or keep resetting my password every few months. The last time I reset my password, their password security algorithm was so insane that no matter what I created using its requirements (one upper case, one lower case, characters, etc.), it wouldn't accept it. So I was left with a completely random, hard to remember password that was practically 50 characters long and only consisted of numbers.

I put up with all of these issues regarding logging in until I noticed early in 2021 that Jetpack Monitor was sending me constant alerts about my WordPress site going down. I contacted support about it, and they told me that everything was fine on their end, that all I needed to do was clear my cache. Come to find out, according to a visitor the site was indeed offline for many times during the day, in some case as long as an hour.

When I logged into my account to open a support ticket, I saw a message from Deluxe Hosting saying that it had experienced a hardware failure and was currently transferring accounts. That was all well and good but it was a classic case of too little, too late. Besides, the host had lost all credibility by this point anyway. I had experienced months of downtime, reported it and was told by these people that nothing was wrong, only to find out that they had experienced a hardware failure the entire time. I could've waited for them to fix the problem, but why bother at this rate with the amount of money I was paying them?

So, I'm done with Deluxe Hosting. I immediately canceled and switched to a different host. Everyone else, stay far away. Don't even think of joining them.

When Telus decided to divest themselves of shared hosting, Easy Hosting wanted my credit card information up front. I don't know this company, of course they didn't get the credit card details. Telus called to push this, I declined. And apparently Telus didn't inform this new so-called service provider.

For the past month, I have been innundated with payment demand details from this company. No introductory calls, no "we'd love to do business with you," nothing but demands for payments. I politely requested they remove me from their list. Three times. No change. Their spam demands are sent out automtially several times a week.

These people are so bad at their jobs, they can't even remove an e-address from their contact list. And they want my money?! No F* way.

Was a LiquidWeb customer for years, and they were awesome... however, when LiquidWeb divested itself of all their basic-plan customers, my business was sold to DeluxeHosting. Everything was fine for a bit, but after I renewed by yearly hosting subscription, things started going awry. First, fetching mail [via GMail client] from the main domain account stopped working... opened a support ticket, was told repeatedly that it was a high priority, 2 weeks go by, and not only do I not receive any updates, but when I [repeatedly] engage support, they just have no idea why this stopped working. OK fine, I create additional mail accounts instead of using the main domain email account's "catch-all" and I'm back in business. Then about a week later, each of the email accounts I created mysteriously disappeared. Opened a support ticket, told them to send updates to my GMail account (cause, my domain-based emails disappeared). Was told repeatedly that this was a high priority, and TWO WEEKS LATER, I get a mail from some company called "JumpLine" telling me that they had no backups for the email accounts on my domain. Two weeks is not high priority, and is a completely unacceptable response time. OK, I re-create the handful of email accounts, and use completely new passwords, each being 30 characters long and consisting of upper-case, lower-case, numbers, and special characters. Less than a week later, and each of my domain-based email accounts disappeared again. I send email to Deluxe's support, asking to speak to a senior manager, and get an immediate response. Tell the senior manager about my troubles, and explicitly tell her that either security at Deluxe is terrible, or someone AT Deluxe is purposely sabotaging my account... and she does not even respond. Send one more email saying that if a customer accuses their company of sabotaging their own customers, I would expect the company to defend itself and assure their customer everything was on the up & up... and again, no response at all. With 10 months remaining on my pre-paid hosting plan with Deluxe, I transferred my domain to another hosting provider. I would avoid doing business with Deluxe at all costs.

I am an old LiquidWeb customer, and stayed on to avoid moving. However there have been numerous problems. My service and sites have now been down for 11 days! That's crazy in todays world. I was told they were moving data centre, but then you spin up a new machine, create the vhosts, and then move, and then take down old server, so I don't know what they were doing that they can't restore in 11 days.

I got no notifications, no support, no replies to emails, no updates, nothing...

They don't have any backups, so I can't restore elsewhere (or rather the backups are on the same servers that are all down... OMG)

They have one thing to do. And their site promises 99.9% uptime and great backups etc...

Avoid, avoid, avoid.

In my previous life, I designed hosting facilities. Then as a customer used many all around the U.S. and Europe.

Stay away from Deluxe Hosting. Performance < poor; support < horrible. When asking their support team about the time outs and abysmal speed they actually responded with...

"We are extremely sorry for the delay in getting back to you. There was some temporary load issues in the server and this has been fixed now. Since this is a shared server these kind of instances often arises."

"Often Arises" - Fix the servers!

They are a zero rating for me.

This is my second recent poor experience with Deluxehosting. My outbound e-mail was blacklisted and bounced to important business contacts because someone on the shared hosting server assigned to me (unrelated to my domain) was compromised, as a result of poor security. The advice from Delxuehosting was to use my ISP's SMTP server while they fix the issue. I think this was intended to be helpful advice, but my ISP's SMTP server will only support their domain name (e.g. *******@cox.net) not my business domain name, which is precisely why I pay for Dexluehosting, defeating the purpose of a business account. At the same time, they only partially fixed the issue, and I had to go back to advise that my domain was still on another blacklist, during which time mail bounced. Poor quality.

I too was just moved from Liquid Web to DeluxeHosting.com and my small personal phpBB and WordPress sites are twice as slow, confirmed by my site monitors. They messed with, corrupted or lost so many files in the move that I needed to restore all my sites from backups. I will also be looking for a new host. Thanks for the abandonment Liquid Web! What's next, sellout to EIG!?

To say revolting service, would honestly be an understatement. First I receive over 20,000 emails from 2013 to current for no apparent reason. Asked for help, nothing! Now, my emails are down and have been attempting contact for 4 days, but not a single contact back. Guys, please do not give them your money or business. You'll be better off throwing your cash away or giving it to a charity, I promise you.

My hosting with liquid web was sold onto DeluxeHosting, and oh my. What were they thinking!

I have had nothing but trouble with my wordpress site since with extremely slow load speed, pages not working, site completely down etc. I had none of this issues with Liquid web.

To top it off their support is absolutely terrible. They will do anything to to put the issue on you like another reviewer mentioned. I haven't even been able to speak to the technical team once yet. Apparently they are only available through email support and it will take 48 hours before you hear from them.

I'm moving on. Never again! Stay away from these guys!

I don't know what it take to keep the magic of the internet working BUT I know that in 20 years of using various hosting providers I've never been in a situation like this.

NO email for 4 days for my business with no light at the end of the tunnel.
Nothing they can do to help.
No way to forward my mail somewhere else.
For 4 days at the moment maybe 5 tomorrow.

Currently have had 3 days of no working email at my business. I've worked with somewhere between 4 and 10 different people now - none of them know whats going on, all have me try the same troubleshooting methods and every call leads to a "support ticket" which means nothing will get fixed and you wont hear from anyone. ON TOP OF THAT - I purchased a SSL certificate in May and over a month later they had still not installed it causing my website to go down. Their response was to tell me I never replied to an email which they later found out they never sent to me. Since they installed the SSL certificate my email has crashed and Ive spent hours emailing/chatting/calling with their tech support and still no resolution. You are better off printing your emails and attaching them to carrier pigeons then using this service.

They hit your credit card automatically. If you try to cancel they tell you to email *******@deluxehosting.com with your invoice #. Then they never credit you. The representative in billing just told me once they hit your credit card you are contracted for a year.It's in their terms and agreement. Even though I canceled the hosting and I do not have the service they are still billing me $249.48.

After Liquidweb sadly sold out to DeluxeHosting, I was inadvertently exposed to nonsense.

I was hung up on when asking for the name of who I was being "serviced" by trying to meet my new "service provider'. I have been with these people since 2009, but the new staff hasn't been told (the sale was like 2016).

Do not pay DeluxeHosting money.

Even go daddy is better then them. I was transferred to them via liquid web with no permission. Deluxe costumer service is the worse I have ever experienced. They know nothing to help you with any issues. Takes 1 hour to even get them the phone. STAY AWAY OR PREPARE TO LOSE MONEY.

It's incredible that a "hosting" company can't figure out how to keep a website online.

My website is extremely slow to load. Every. Single. Day.

And the site also goes down. Multiple times. Every. Single. Day.

I genuinely feel bad for people who go to work every day for a company that can't properly execute on it's one core job properly. Must not be very fun for morale.

Anyways, enough ranting. There are 100 better hosts online than this one.

Stay away.