Jess S.

I have tried reaching out through email, facebook, and phone calls and no reply. This company is a complete scam. Purchased one of their deals with a delivery date of 2-5 days. Its been 11 now with no reply to my request of status. Also purchased one of their link blasts and according to my dashboard, they did it to the wrong AND not even active domain. I reached out to have this fixed as well but no reply. Very unprofessional. Very unhappy with how this has been handled.

Stay away from this hosting provider. Their support never follows up, never actually submits support tickets, and doesn't know what they are doing. Site and email has been down all day. Everyone i talk to has said there was no support ticket submitted. Its been supposedly submitted 3 times each time I talk to someone but when I call later asking for the status, no one knows anything and nothing was submitted. Their support techs don't know what they are doing either as they keep telling me that I need to pay for additional services for things to work when I know for a fact you do not.

Called the next day asking for a status. The ticket has been jumping around the different tiers of service each one telling the other to take care of it. They won't even respond to their own tech support manger's notes to take care of the issue. I then get excuses, sorry we don't have the staff available, sorry we have to wait till the billing team comes back during the weekdays, sorry I can't provide an update because the techs aren't responding to me. What the hell? How can you run a hosting company like this?

Absolutely terrible service. Avoid them at all costs.