Web R.

Like many of you here, we were a very happy LiquidWeb customer who decided to give the new guy, Deluxe Hosting, a chance, rather than go to the trouble of moving our site (Wordpress). I will admit that for several years, things were fine perfectly fine and I would have given DH a four to five star review. In that time, there was only a handful of very small problems that were promptly corrected by DH.

However, over the past couple of years, and especially the last six months, our site has completely or partially crashed a half dozen times, once for two weeks. We hired a crack web admin who managed to restore most of our site by piecing together several of our backups, the most recent of which were of course corrupted and then manually cleaning our site of all sorts of malware. That was in September 2021.

Fast forward to January 2022, when we hacked again, even though we've installed all kinds of anti-hacking software. The good news was that the site didn't go down this time, but all our logins and passwords had been changed, including those to cpanel, and we could no longer edit anything.

Our web admin cleaned the site again, got it back up and running, and within two days it was hacked again, in very much the same way. He is still waiting for anything other than a copy and paste answer to his very specific questions about the server.

DH denies any responsibility, although one of their representatives said in a rare moment of honesty that our site is on one of their oldest servers, and that could be causing some of our problems. We asked them to move it to something more modern, but no dice. Way to treat a long time client, fellas!

We are in the process of moving to a new hosting service, and I can't wait. It's been exhausting.