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Claim Your BusinessDelta has a rating of 3.23 stars from 70 reviews, indicating that most customers are generally satisfied with their purchases. Delta ranks 45th among Plane Tickets sites.
First I want to say I am not big traveler and have never experienced connecting flights until this time. My Delta flight from Denver to Minneapolis was delayed which made me a bit late for my flight from Minneapolis to Newark. I ran like crazy across the terminal, but the plane was already boarded. The ticket agent said just wait but I replied I just want to go home and practically in tears. The pilot was there and said hold on I will talk to them, the other agent ushered me forward and they got seat for me and two other women. We had to check our carry on's but when the stewardess and steward so how out of breath I was they got me a bottle of water and were so so kind and caring. The flight was comfortable and so were the seats, Thank you to the staff at Delta
I am writing to express my profound disappointment with the service I received on Delta Flight 800. I have always chosen Delta for its reputation for superior service and reliability, but my recent experience has made me reconsider that choice. To begin with, I was taken aback when, after upgrading to Comfort Class, I was relocated from an aisle seat to a middle seat without any prior notification or choice. Such a switch considerably reduced the comfort level I had anticipated with the upgrade. This was the first sign of my forthcoming ordeal. Upon addressing my concern at the airport, I was given a sheer run-around, being referred from one agent to another, with each passing the responsibility onto someone else. It felt as though my comfort and satisfaction as a customer were not valued in the slightest. My in-flight experience was no better. The flight attendants seemed disinterested and distant, making me feel more like a burden than a valued passenger. My simple request for an apple juice was met with confusion as I was handed a diet coke instead. This may seem like a trivial mistake, but it's indicative of the lack of attention to passenger needs. Moreover, after requesting headsets to perhaps distract myself from the accumulating frustrations, I had to repeat my request. Waiting an hour for such a basic amenity is unacceptable, especially when I could see other passengers receiving prompt service. I had hoped that my upgrade to Comfort Class would ensure a pleasant journey, but I found myself facing a series of disappointments and inconveniences. The lack of coordination, attention to detail, and basic courtesy have left a lasting negative impression. I urge Delta to look into these matters seriously. No passenger should feel as undervalued and disregarded as I did on Flight 800. I hope for a prompt response addressing my concerns and detailing the actions Delta intends to take to rectify these glaring service issues.
Delta should improve their overall communication with their customers, we can't be treated like a herd of sheep...
The first 2 years of having Skymiles was pretty good, but lately the customer service is rude, the people at airports working for Delta are rude.
The flight attendants onboard the planes are still friendly, but the customer experience as a whole is suffering. I will book delta if I have to, but will not use them almost exclusively as I have in the past until they get a handle on customer service.
All airline travel has taken a nosedive in recent years, but Delta use to be one of the best. Now its average. Sometimes ticket pricing online is varied and unreliable.
Compared to any other service provider, all airlines stink unless you can buy the most expensive seat on the plane. But compared to the rest, delta is very consistent and that makes them better than the rest. Delta is my first choice for getting hosed by an airline. At Least with Delta you know generally how it is going to go down and what they will do when it is worse than usual. In the battle of low expectations, Delta and Fly Delta website will let you down the least. And that sort of makes them the best?!
I flew with Delta a lot of times - quality of your trip is really a matter of luck. Very inconsistent airlines
I am a medallion with Delta. The customer service is excellent. However the website sucks. Very slow, hangs some times and worse, after a completing the purchase (and payment) involving a credit from previous ticket, it dropped the booking entirely. I called the customer service and they took care of me. I hear that this happens frequently. This is unacceptable for any web purchase site, let alone for the likes of Delta. They need to look into this and fix.
I have flown Delta a number of times and it's been a real mixed bag. Sometimes it great but other times it is so frustrating. Some of the staff are great but then there are times customer service need to learn that they are there to serve the customers and not to treat them in a dismissive manner. Management need to get more consistency if they want loyalty from customers like me. Delta could do better.
Site is great, but if you have to call be prepared for a long wait time on hold! In the end, after about 20 minutes someone did finally help me get my frequent flyer account sorted out. Overall def. Just 3 stars. Shorten the on-hold time and I'd rate it 4!
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