Decor Globe

Prices seem really good- so you go for it, thinking ok I'll wait an extra week or two... NO, nothing, it's been two months and zero response from them. No update on shipping, no way to reach them, they are always closed or on vacation. Stay away! Even when you get to talk to someone, they just say sorry we're waiting on items, and give you a false new ETA. They are absolutely horrible. Pay the difference somewhere else, they are just not worth it, even if I ever get my order.

I placed an order in August and was double charged for my order of $622.00. I received an incomplete order and then received it a second time two weeks later. I have contacted them via email and nothing has been resolved and I have never received the completion of my order. You can't leave a message on their mailbox or reach anyone on the phone even during business hours. The wrong order weighs 18 pounds and should be returned and I can't get anyone to help me with a return. Please beware, I think I would suggest a local business so you can pay for what you walk away with. A $622 double charge is not acceptable. Guessing the BBB is my next step.

The customer service of this company is HORRIBLE. I ordered a faucet and after not receiving any update on shipping for 30 days, I emailed for an ETA. The responses took days at a time, and when I did get a response it was often incomplete. There was no effort to recognize the problem, only fragmented one sentence response emails. Finally after nearly 2 months the order shipped. Was not worth the time or energy to work with Decor Globe. Buy somewhere else!

Looks like there are a lot of similar reviews with horrible customer service. I purchased a vanity on 9/11/20 and still have not received. I have made countless attempts to inquire into status and in 4 months received one response stating the vanity would be in stock and ready for shipment early November. Since then I have continued to follow-up and again no response, nothing. Meanwhile, said bathroom has been vanity less for 4 months and I have asked for order to be cancelled if not available and still no response. I can understand delays during these times, but no excuses for such horrible service/no service.

I placed an order for a faucet on 6/7/2020, it is 8/10/2020 and I have not received it. I have called twice and emailed multiple times to try to cancel my order and get a refund and have had no luck. I am currently on hold for customer service again and have been for 22 minutes thus far. Each time I have called the wait time is ridiculously long. My emails were initially replied to but now they have stopped replying. I would not recommend purchasing anything from this company. I ordered the majority of the needs for my bathroom remodel online and have never had such an issue with a company.

I bought some drawer hardware that was said to have a lead time of 5-10 days. Once in that window, I contacted them via phone to get tracking information at which point I was told it actually wouldn't ship until the 12-15 day window. This was a process as well - calling just gets you put on hold and, eventually, hung up on. Email took a few days but ultimately got a response. When asked if I could expedite the order or shipping I was told no changes could be made. When I asked to speak with someone over the phone, I was told e-mail was the only option. Lastly, when I asked to speak with anyone else, like a manager, my e-mail has gone silent. It's honestly not worth your time to deal with this company.

Order two faucets, received one. The other faucet was on back order. Took 6 month of dealing with them and at the end they said they sent two. Service is terrible or none. Don't order anything from them. Stay away!

I ordered one small product around 4 weeks ago. When I ordered it, there was no mention of it taking so long. If it came from China it should be here by now. I would have gone to Amazon or somewhere else, except this particular product was not available anywhere else. When I ordered it, I was not told that it was out of stock, so I assumed it could get to me in 10 days to 2 weeks. I keep getting emails asking me for feedback. I get curt replies that I need to wait one or two more weeks, and I will be notified when it's shipped. It hasn't even been shipped yet. I may love the product when it comes, I don't know. Will it ever come? It was also pricey! I appreciate the no sales tax, but had to pay shipping. Not happy!

I promise you the tiny bit of savings you will get will not be worth the hassle. Part of my hardware order arrived, part never did, part of it was wrong. I have called no fewer than seven times, I have spent hours on hold, got it all resolved, and then had to call to get the return authorization several more times. I know all of their names by now. No kidding. I placed my order on March 7. It is now April 18 and I still am trying to get the correct order, and have not even been enabled to return the mistakes yet because every time they call they say they are sending a return label and NEVER DO. I have wasted hours and hours on a simple hardware order.

I ordered something from them 2 weeks ago and have yet to receive it. I called about 15 times and waited on hold for 20 mins average each time and the rude disgusting woman hung up on me each time. If I wasn't hung up on, she transferred me without telling me she was transferring me to a bogus VM. I sent another 6 emails asking for someone to call me ASAP or respond to the email and absolutely nothing. This is really sad and absurd. I'm pregnant and trying to get my nursery together and the way they treat their paying customers is appalling. This was my first and last order with them. I need to now go through the process of disputing this with my bank. Save your money and run! These people are running a huge scam. I thought I was safe because they claim to have been in business for over 10 years and have a US number but I was so wrong! You are better off paying more or going through Amazon.

We purchased a product that we ended up not needing and requested an RMA to return it, understanding there would be a restocking fee. Despite several emails (responded to by a auto-message) and phone calls (placed immediately on hold and then sent to voicemail), it's been 3 months and still no RMA and no resolution. The total purchase is only $32.92 and after they take a restocking fee they are probably making money. Do yourself a favor and purchase elsewhere; build.com, etc.

I placed an order a month prior to this, that was never shipped. Called the company. On hold for 32 minutes, only to be hung up on without so much as a "Hello". Called back, same thing after 16 minutes. Called back and instead or choosing the 'customer service' option I chose the option for 'contractors' in their automated menu. After that, I was finally connected with someone. I can only assume this was because those of us only ordering one item are not worth the time to assist.
It was discovered that the item was backordered but I was never made aware of this fact. So, I informed the person assisting me that I would like to cancel the order. He said he would talk to the company they had ordered it from (?) and see if he could do that. In the end, I had to call my card company to dispute the charge.
I would discourage anyone from doing business with this company.