Decor Globe

Prices seem really good- so you go for it, thinking ok I'll wait an extra week or two... NO, nothing, it's been two months and zero response from them. No update on shipping, no way to reach them, they are always closed or on vacation. Stay away! Even when you get to talk to someone, they just say sorry we're waiting on items, and give you a false new ETA. They are absolutely horrible. Pay the difference somewhere else, they are just not worth it, even if I ever get my order.

The customer service of this company is HORRIBLE. I ordered a faucet and after not receiving any update on shipping for 30 days, I emailed for an ETA. The responses took days at a time, and when I did get a response it was often incomplete. There was no effort to recognize the problem, only fragmented one sentence response emails. Finally after nearly 2 months the order shipped. Was not worth the time or energy to work with Decor Globe. Buy somewhere else!

Ordered kitchen cabinet pulls on 7/21 for a kitchen remodel beginning 8/10. Pulls showed up on 8/17 after the remodel and already had replaced with a different vendor. Amerock/Decor globe took 4 emails and calls to reply and hit me with a one liner, "There is a 25% restocking fee, and a label is not provided." Last time ever! Worst company.

Found all that I needed at a good price. The product took a little longer than Amazon. But I could see that they were quality products and the price was great.

I returned a defective lock in September 2020. I was given the Return Authorization and a shipping label. After contacting them numerous times I was told in an e-mail on October 19th that my refund was processing. One month later and still no refund. They have also stopped replying to my e-mails. A terrible business. Why do you think they have no social media presence? Couldn't stand the poor reviews. A total sham. Stay away.

I placed an order for a faucet on 6/7/2020, it is 8/10/2020 and I have not received it. I have called twice and emailed multiple times to try to cancel my order and get a refund and have had no luck. I am currently on hold for customer service again and have been for 22 minutes thus far. Each time I have called the wait time is ridiculously long. My emails were initially replied to but now they have stopped replying. I would not recommend purchasing anything from this company. I ordered the majority of the needs for my bathroom remodel online and have never had such an issue with a company.

I bought 2 faucets in July and after 2 1/2 months, i finally received 1. Each time I called about the order they said they would have to call me back. Then they would tell me 2 more weeks. No information given on missing item and no attempts to refund me. I have to make every effort to get ahold of them to find out whats the status. No concern or sympathy on there part. Will never use or recommend this company again.

I placed an order on April 10th and after several attempts to get a ship date with no results I gave up. My order finally arrived on May 10th. This company has the worst customer service I have ever experienced. I could have ordered from Amazon, but was trying to save a few bucks because Décor Globe was priced lower. My MISTAKE! I will never order from them again.

I placed an order in August and was double charged for my order of $622.00. I received an incomplete order and then received it a second time two weeks later. I have contacted them via email and nothing has been resolved and I have never received the completion of my order. You can't leave a message on their mailbox or reach anyone on the phone even during business hours. The wrong order weighs 18 pounds and should be returned and I can't get anyone to help me with a return. Please beware, I think I would suggest a local business so you can pay for what you walk away with. A $622 double charge is not acceptable. Guessing the BBB is my next step.

Looks like there are a lot of similar reviews with horrible customer service. I purchased a vanity on 9/11/20 and still have not received. I have made countless attempts to inquire into status and in 4 months received one response stating the vanity would be in stock and ready for shipment early November. Since then I have continued to follow-up and again no response, nothing. Meanwhile, said bathroom has been vanity less for 4 months and I have asked for order to be cancelled if not available and still no response. I can understand delays during these times, but no excuses for such horrible service/no service.

I ordered a faucet on June 19. After several emails told ETA July 14. Still no faucet and today is August 4. Asked company to cancel order and was threatened with restocking fees. How can they restock what they apparently never had!

We purchased a product that we ended up not needing and requested an RMA to return it, understanding there would be a restocking fee. Despite several emails (responded to by a auto-message) and phone calls (placed immediately on hold and then sent to voicemail), it's been 3 months and still no RMA and no resolution. The total purchase is only $32.92 and after they take a restocking fee they are probably making money. Do yourself a favor and purchase elsewhere; build.com, etc.

I am pleased with your website, user friendly and the price is cheaper than Amazon!

Have bought before without any issues.

Keep getting promised a return authorization, never happened. Been trying for 3 weeks to return some cabinet pulls.
I'm going to dispute with my credit card company now

I've lost count of the many ways DecorGlobe has exasperated me since placing an order 3 weeks ago. First, note that all the competitors promised an arrival date within a week, some within 2-3 days. But I chose DecorGlobe because my item was $20 less there.

Trying to get information is a timely and costly investment. Expect to be on hold for 15-20 min and to possibly (1 of 3 times I called) ultimately be thrown into a voice mail or hung up on, after your long hold. The contact number they publish on the site is not a toll free number, making the phone wait (and potential hang up) even more frustrating.

When you order, you are not provided any details regarding stock, ship date, expected arrival date or even method of shipment. You are simply left hanging. I know of no other company, in this day of Amazon, that does business that way and survives. Yet, here they are! It's a miracle.

After receiving an email from them last week--my first contact from them since the "We received your order and we are not giving you any details about it" email--implying that I should have received my order (It read basically, "Click here to let us know you received your order. If you did not receive your order, then wait 48 hours and contact us." I should add that no contact information was provided. The company clearly does not want to deal with the public.

I waited over 48 hours. I am calling them now on April 2, Tuesday, and their voice mail says they are closed for the next WEEK! Yes, the next WEEK! Again I ask, HOW do they remain in business? I would like to take a class from them on how to make money while neglecting clients.

Bottom Line: I ordered from this company because they were a few dollars less than competing companies. In retrospect, I would spend double what I saved to never have to endure Decor Globe again.

I orderEd a bath drain. It's already weeks ahead of original ETA. I tried to call customer service many times. Usually I need to wait for 1 hour until get someone to speak with. They always tell me they will send update email to me and I will receive nothing. I have to return the unshipped item. Seems like I have to wait for another year for the answer or refund.

I ordered one small product around 4 weeks ago. When I ordered it, there was no mention of it taking so long. If it came from China it should be here by now. I would have gone to Amazon or somewhere else, except this particular product was not available anywhere else. When I ordered it, I was not told that it was out of stock, so I assumed it could get to me in 10 days to 2 weeks. I keep getting emails asking me for feedback. I get curt replies that I need to wait one or two more weeks, and I will be notified when it's shipped. It hasn't even been shipped yet. I may love the product when it comes, I don't know. Will it ever come? It was also pricey! I appreciate the no sales tax, but had to pay shipping. Not happy!

Ordered to faucets April 19 2020. To this day the company will not answer the phone in any department! Every department is referred to email Anna! Who never gets back to you! When I finally got an email back it was asking me to pick an answer! Have I received item? Did I cancel? I'm like seriously?! Do you not know! I just want my money bank and will go to Home Depot

Order two faucets, received one. The other faucet was on back order. Took 6 month of dealing with them and at the end they said they sent two. Service is terrible or none. Don't order anything from them. Stay away!

Do NOT buy from this company! I have been waiting for 2 months for a refund. They hang up on me every time I call. They have told me 5 times they would issue a refund and still have not. They owe me $940. Everytime I call, I am on hold at least 45 minutes or more. This company is a scam.

It has now been 6 weeks since I ordered. I was originally told it would be 2 to 3 weeks. CANNOT get anyone on the phone.

I had to return a fixture that was provided by California Faucets and I had no responses to my E-mails, so I called. It took two calls to get an RMA to return the item to California Faucets. I returned the item two weeks ago and have not received a credit posted to my credit card. So, I will start calling again. Very poor business systems.

This is extremely bad customer service, i was order from them, take over 2 weeks still not ship my product to me yet! I called customer service cant hep me at all. I still waiting for my order to ship over 3 weeks already. Cant deal with this poor company.