DealDash has a rating of 4.5 stars from 4,481 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DealDash most frequently mention customer service, gift cards and penny auction. DealDash ranks 1st among Auction sites.
Deal Dash is a great auction website. The products offered are different and attractable to a wide range of interests. They have great bid buy deals and they even pay for shipment. They respond to inquiries swiftly and professionally.
This is a fun site and if you are patient, you can win some valuable items at a fraction of the retail cost if you are a smart bidder but, you can also get lucky sometimes and win a high valued item for practically nothing.
Having been on other auction sites, Deal Dash is the premier site and I highly recommend it.
Had a problem with logging in and you guys fixed it thank you
I LOVE LOVE LOVE. Deal Dash! Great selection of things to bid on, great customer service, lots of chances to get free bids, bids are sold at a good price, sometimes as low as. 14 each. They are always running a little something extra like being able to get free bids 2X, 3X, or even 5X faster. Love those free bids! You have the option to buy it now if you dont win the item AND they will give you all of the bids that you used for that item back. You cant beat that. The shipping is always free and fast! You can track your orders to see when they will arrive---everything except the gift cards. They inform you by email when your stuff has been shipped also. I could go on but i think everyone gets how i feel about Deal Dash. The only complaint that i have is that the BIN or buy it now prices on items (except gift cards) are usually higher than they are on places like Amazon, Wal Mart, or Best Buy. That's really the only negative thing I have to say. So try it, youlllove it!
I somehow had $64.00 removed from my bank account to "buy" bids! I did NOT authorize anything like this! I have contacted customer support 5 times now, to no response! I had intended to browse, possibly buy, but if one thinks about this, you must buy bids to bid on items that would cost that price thru Walmart, Amazon, ebay, etc. After buying bids, you've spent more than an item would cost anyway! THINK before you jump into this "GREAT" deal! It makes no sense & I'll NEVER use this site again!
E mailed customer service. A team member got back to me within 12 hrs
I had a problem and CSA assisted me promptly. I am very impressed with immediate response and resolving the situation. DealDash is an online company that can be trusted.
I signed up for 400 bids = $32.00 and spent almost half of that on bidding for a coffee pot for almost an hour. I don't think this site is legit. I believe it is like any other auction site with robot bidders... Not for me.
I did received a prompt and a very cleart answer to my question, that is the reason for my 5 star rating
Although I had not purchased merchandise, I am pleased with the assistance of your customer service department.
IT IS MY TIME IN ANY TYPE IN AUCTION. UNDERSTAND, I NEEDED HELP.
PAUL IS MY HERO. THANKS TO HIS PERSONAL ATTITUDE, I ON A WINNING VENUE ALREADY. LOOK OUT "KITCHEN-AIDE"
Well I made a mistake when I was browsing DealDash for the first time, an I bought without knowing, I don't even know what I bought ( no Im not stupid), just naive, any way, I wrote an email, explaining the problem and without any problems at all they wrote me back, telling me that my $75.00 will be reemborsed,,,, THANKSSSSSSSS
I tried this program out, but was very confused as to how it worked. I thought if you didn't win the auction you didn't lose anything. I of course wrote a nasty letter as I thought I had just spent all my money for nothing. I was wrong, (this time), but I don't think it will happen again. I do feel that everyone should know if they bid than that bid is lost forever, unless of course you win. Then you get what you wanted. This program is paid for by the people that bid and don't win. So, if you play play to win because what ever you bid with is gone you don't get it back. Unless of course you pay the MSP for what ever item you are bidding for. Just remember, only people with money to burn pay MSP for anything. Go to Walmart.
I have been relatively happy with Deal Dash with a few exceptions. I have won several nice items. However, in 2012 I won some perfume and never received it. They say it was delivered to my address but yet, I never saw it. Over the past few months, I purchased 3 $50 babies r us gift cards with buy it now and won 1 auction for a babies r us $50 card. Yesterday I tried using them and there is zero balance on them, I had never even scratched the pins until trying to place the order. So happy I saw it when I did as I had planned to buy more bids tonight to bid on items coming up. Awaiting a reply from customer service.
Hi Karen, I see you're in communication with our customer service team and this issue is being resolved for you. We apologize for the inconvenience and hope to have new cards delivered to you soon. Thank you for your patience and understanding.
When I received my FitBit Flex from Deal Dash, I was disappointed to find that it didn't work, but when I contacted Deal Dash support I heard back from them within hours and they arranged for my refund right away. I find their customer service friendly and helpful. They agreed to a refund without any problems. I am very happy with my experience.
Mistakenly gave them a POB for a product where they needed a physical address. Received an email prompting me to provide physical address. Appreciate the proactive approach instead of waiting for me to tire of waiting for the product and then calling them about the issue.
Quick response to my contact email and follow up came in a couple days. Graham very business like and you know you will be kept updated until your problem is resolved. Definitely 5 stars when it comes to customer service.
Thanks
Timely, informative fast response! Not automated... got a person who was involved and engaged in good customer relations. Kaylee was her name.
I'm not used to losing... in biding i set my eyes on the time that allowed... make my bid to stay in the game... then watch the bids... at the last 2 or 3 second set high bid to take the cake... with dealdash. Maybe i don't fully understand how to bid... it's not for me... i know how bid on ebay... and how to deal automatic bidder... with you guys... its slow,,, there no way to make other bidder drop out by setting higher bids...
First let me start by saying that Customer Service is outstanding. Having said that, here is where it starts going down hill. My first review was 5 stars but after being with Deal Dash for 2 months my rating has dropped to 1 Star, and here's why.
Bid Stompers, Team Bidders, and those person who resell Items they have won. I KNOW CUSTOMER SERVICE SAYS THEY HAVE MEASURES IN PLACE TO HANDLE THIS, This may be true, but For the last 2 or 3 weeks I have been following the same 4 to 6 people in mainly Camera and Electronics Auctions where they have used HUNDREDS OF BIDS to win Auctions. Now these people must have LARGE Family's or MANY, MANY FRIENDS.
Why would someone buy Cameras from many Different Manufacturers.
Finally to Dave or another C/S Rep if you check my e-mails to Customer Service you'll see what my communication in the past are, as well as suggestions on how to possible suggestions to handle problems I have mentioned.
Once the Bids I have left are gone so am I. I just can't afford to bid against these type of Bidders
Answer: Thats a hard question to answer, because it depends on the article, and its value. I will say I have won some great Articles, and lost many, maby more. The more valuable the article the harder to win. Personally, I gave up on Deal Dash due to the BID STOMPING and Jumpers and the gready nature of some bidders, who stockpile bids. Also, even though Deal Dash supposedly has means to catch Buddy Bidding, I myself have caught at least 4 people doing buddy bidding, reported it, and nothing was ever done about it. Finally I no longer play on Deal Dash, for the reasons I mentioned, but thats my choice. Its up to you, on what you want to do. Hope this helps.
Answer: Hi Beatriz, I want to start this conversation by inviting you to read our Audit Conducted by Ernst & Young: https://dealdash.files.wordpress.com/2014/12/dealdash_ey_audit.pdf Fair & Honest is a symbolic capture of DealDash's core values, and these certainly start and end with our commitment to being humanistic. I would love to show this to you, how can we help? Please let me know. Adrian Community Manager
Answer: Hi William. If you do not win an auction you will not automatically get the bids back to your account. You have the option to use the Buy it Now button. By using the Buy it Now option you will get the item for retail price and all bids back to your account that you used in the auction. Users who take advantage of this option usually have a better experience, since they both get the item they initially wanted, as well as retain all their bids. If you do not want to use Buy it Now you will unfortunately lose the bids. We recommend our users to bid on items they really want, so that if they lose the auction, they can still get the item and their bids back. Let me know if you have more questions!
Answer: Hi Julie, I hope you are having a wonderful day I'd be happy to explain how the Buy-It-Now option works. Each bid you place takes away one of your bids from your balance and increases the price of the auction by 1 penny, then resetting the clock to 10 seconds. It's in this small window that someone else must decide if they will place a bid to outbid you. If no new bids are placed and you are the final bidder in the auction, you win the auction at the final sales price. If you do not win the auction, you will see the Buy It Now button. By using the Buy it now option, you will get the item for retail price and all the bids you used in that auction will be returned to your bid balance. Users who take advantage of this option usually have a better experience, since they get the item they initially wanted as well as retain all their bids. Please let us know if you have any other questions and be sure to read more about us here: http://www.dealdash.com/how-does-it-work Thanks so much for your great question, please feel free to reach back out and let us know if there's anything else you need. We are always happy to help! Phone: 855-455-3325 Email: support@dealdash.com Live chat available using the contact support button on the webpage
Answer: Hi Emogene! Great to hear you had a good experience and won a few items. Orders are usually delivered in 7-10 business days. I hope you enjoy your items. If you need anything else, please don't hesitate to contact me!
Answer: Hi Kathy - All items are brand new. We work with top suppliers such as Walmart and Sears, who ship the items directly to your door! If you are unhappy with any item you receive, simply contact our support team and they will help you out. If you need anything else, please don't hesitate to contact me!
Answer: Hi Elizaabeth, Thank you for getting in touch. We offer all of our customers a full money back guarantee for the first bid pack purchase. Our payments team can get in touch with you and issue a refund. Please send me a number we can call. My email is adrian@dealdash.com
Answer: Hi Patricia, Thank you for getting in touch. I am sure this has been a misunderstanding. DealDash is audited by Ernst & Young, confirming that all bids are placed by real customers and all items are delivered. DealDash members and their acquaintances are strictly banned from taking part in the auctions. My guess is that another user may have chosen a user name similar to DealDash. If so, we'll need to change it to avoid confusion. Please send me an email with your user name, so I can find the auctions and spot the user. My email is adrian@dealdash.com I look forward to hearing from you. Best, Adrian Community Manager
Answer: Hi Jan, For new users, I normally recommend watching our How it Works video for a brief overview of what to expect from the auctions: http://www.dealdash.com/how-does-it-work DealDash has a 100% money back guarantee on your first bid pack purchase and a winning guarantee. If you decide to give DealDash a try and don't win an auction with your first bid pack we'll return the bids back to your account free for a second chance. If you're still not satisfied with your DealDash shopping experience we'll be happy to refund your first bid pack purchase no questions asked. You can even keep any bids in your account or items you have won. Giving DealDash a try is risk free!
Answer: Hi Jasmine. All items on the site are brand new, factory sealed and come with standard manufacturer’s warranties. Vanessa, I am very sorry to hear you have felt that way. Could you please let me know your user name and I'll pull up your account? I'll be happy to assist with any concerns!
Bid on auctions and save. All auctions start at $0 with no minimum price reserve. Everything must go! DealDash is the fair and honest bidding site. Founded in 2009, millions of bidders have enjoyed Deal Dash auctions since.
I’m sorry to see you did not win the coffee pot which ended up selling soon after you stopped bidding. Have you thought about using the Buy it Now option to get your bids back? People who use our service as a shopping site and not just a bid to win auction site tend to have a great experience and also win more auctions. Using the Buy it Now is an important aspect to how the site works and helps makes for a fun shopping experience even if you don’t win.
We've also given you a full refund on your purchase since you are not satisfied. If you change your mind or have any questions please get in touch.