DBrand

This company has the worst customer service I've ever seen! They do not respond and they will block you from future purchases. Help to put them out of business!

I have been a loyal dbrand customer since 2017 - I placed a last minute order for my husband's family back in Belgium on Sunday before I leave on Thursday - my transaction (paid with PayPal with a credit card in my name) was flagged as suspicious - I messaged support immediately and never heard back - I thought it might be worthwhile to message some employees on LinkedIn to see if they could help. One guy was super nice last night and said he would pass it along to support - I said ‘Thank You!' and then received the following message this morning. I know my judgement might not be the best with my brain tumor but it made me sad…

" Robot 042 (dbrand)
Nov 24,2021, 9:13 EST

Why the fu ck are you messaging people on LinkedIn? That's not where you go for support.

We're cancelling your order. A full refund has been issued. Next time, don't go bothering people who have nothing to do with customer support.
Signed,
A Robot"

Got a meant-to-be cool phone case (or so it was marketed and pictured as anyway) - the price was over 50$. Received the order. BUT - its just the most simple black case that you could get at any other shop for about 5-7$, (which is the actual value of it and dbrand outlined this in their commercial invoice) with a STICKER of the advertised/marketed phone case (which is worth 4$ according to dbrand on their commercial invoice). So, essentially you think you order a phone case with a unique/interesting design but end up with a most casual black case and sticker of the case design you wanted. Utter scam. Disgusting. Please don't fall in the same trap I did :)

The skin is not good quality nor does it adhere to my laptop well. I tried using hair dryer as recommended but didn't work. Support does not respond to return requests.

D-brand has a built a brand via social media but do not fall for it. Cheaper options are available

This is a $10 case that comes with a cheap sticker for you to apply yourself, all packaged in a $70 box. That's why you end up paying $80 for an iPhone case. Now I understand why they don't have reviews or a star-rating system on their website. You're better off ordering a $10 case from another website. Although the box is nice, you'll probably end up throwing it away anyway.

Beware.
Once the order is placed it's stated that they need 2 to 5 business days to dispatch it.
It took them nearly 10 days to prepare a label for dispatch.
When I made a claim asking to cancel the order because this is not what was communicated, they denied to it saying that it's been fully fulfilled. That's an awful customer service. Not even an apology.
Then, they told me that they charged me more to ship it through Fedex and the tracking number that it starts to appear is USPS.
So, as a recap. They fail at providing estimates, they do not apology nor recognize any refund for not fulfilling their estimates and you will pay for a shipping carrier but they will use another one and, lie to you in your face.
Sorry Dbrand, you've lost me as a customer when you denied to recognize mistakes and decided to bluntly lie afterfwards.

Product: Obsidian Grip Case for iphone 13
- Pricey
- Quick Delivery
- Amazing texture of the grip case that actually gives you a good grip
- Obsidian color skin is more subtle than it showed on the website

Meticulously followed the instructions and the skin still got messed up, it is overly stretchy, forming "balloons" that are really tough to straighten out. It is also really hackney (you need to use a hair dryer to warm it up, which is not a great thing to do to your hardware in general). Delivery was good, the site is inventive and fun, but an extremely pricey equivalent of glue-on matte stickers are an absolute disappointment and I would never buy such again, stay away from them

Trying to apply it was a nightmare in it's own, even when perfectly aligning it, it seems to barely fit as advertised. Got a skin for the Series S and you could still clearly see white areas even when it's on perfectly. And like i said, just feels very cheap and poorly made. Just a clever design choice on the site

There's not enough good I can say about DBRAND. Their products are top quality and absolutely stunning! I've ordered from them many times and the only time I ever had an issue was because the shipment provider, not dbrand, lost my order. I emailed them in the morning to ask my options and before 6pm they resolved my issue and sent a replacement. Customer service like I've never experienced! If your skinning any device or looking for quality phone cases and other products, you won't regret dbrand!

I had some difficulty applying my skin for my laptop and as a result, I had to sand it down in some areas, resulting in frayed edges. So I contacted support wondering if it were possible to receive a replacement.
In just 2 emails, one citing my issue, and the other sending photo documentation, I was immediately notified they were able to send a replacement skin, free of charge.
I don't know what other company does this so fast, efficiently, and effortlessly. Truly a remarkable customer experience.

The robots that own and operate dbrand are not only all powerful and the inevitable owners and operators of the world, but they also make a quality product and provide excellent customer service. They are very engaged with their customer base, despite being vastly superior to them. Robot 028 was especially helpful.

Bow to our robot overlords!

Their skins are of fantastic quality. I also like the limited edition drops that they do from time to time. Would highly recommend you try dbrand out. Their customer support is also very helpful, if you have a problem they will almost always message you back with a solution. They even offer to send you free skins / cases if the one you received was damaged upon delivery.

I bought my first phone case and skin and could not be happier with it. It is very well made and lives up to DBrand's advertising. The instructions were perfect and the skin very easy to apply. I had some misgivings about how durable the mahogany skin would be and was pleased with its quality and adhesion to the case. The mahogany looks incredible (see photo). DBrand has a humorous approach to marketing using "Robots" in their customer service to answer questions which is refreshing.

Paid $5.00 for shipping and handling for a new camera bar skin for my Pixel 7 Pro. They say it shipped but I never received it. Sent a message and they asked me to file a claim with the post office for $5.00 rather just sending a new skin. Told them I'll be returning a recent purchase if they do not make things right, here was their response:

"We're not sure why you think the entitled, self-important Karen schtick would work with us out of all companies, but if you want to return your Grip, you're free to do so. Please send us detailed photos to confirm that the Grip is in like-new condition and the skin is unused, and we'll provide you with return instructions."

I've been a dBrand client for several years now, having bought skins/case for four devices I believe and it's safe to say that they are one of the most innovative companies out there. From the special edition skins to the boxes that are just boxes. Recently, I needed to contact them and their support was more helpful and eager to help my problem then bigger brands, like Apple. I totally, 100% recommend the brand.

Although it took forever to receive my product, and a response from the team about the product being incorrect. I DID get a response finally! They are sending me the right product without any further action on my end. I began to think it was a scam site but it is not. Once I receive the correct color skin of "off pink", I will update you all again. If you don't like long waits for products, take that into consideration. I personally don't mind waiting on something of great quality!

The products are high quality. I have bought until now skins and cases and have never been disappointed. Everytime I reach out to there customer support I get a response within the expected timeframe and always finding a suitable solution to my concern. I can only recommend this company.

The skins are made very well, they last long and fit perfectly. Their custormer service deserves 6 stars at least, since they don't leave you hanging with any issue you encounter with their product. Can only recommend