This is an honest review of the customer with the order #*******. I've just received my order a few days ago (iphone 12 skin). My opinion is based on the product quality, the total price I paid, and the customer support.
1. The order total was $24.95 (item price) + $9.95 + (suddenly) 17.50 Euro for duties/taxes. The total I get to pay for a simple sticker: ~$54.00.
2. Delivery time - I'm currently based in Portugal, and although there was a tiny note on dbrand checkout page that extra costs/fees may apply - they do not estimate this for you. You need to figure this out yourself. Neither do they warn about the shipping/delivery time. In my case, the order was completed on 01/22/2023 and I received the order on 02/14/2023.
3. Delivery issues: It was out my control, but the order traveled through multiple countries: from Canada > UK > France > Spain > Portugal > Spain (yes, again, because the dbrand failed to provide the order details for Customs) > Portugal.
4.dbrand support response time - I've sent multiple requests to their customer care about them sending the data to customs. They only replied after 8 or 9 days (in fact, after I already received the package). So, don't count on them being quick to reply. Btw, instagram messaging on the same subject did not help.
5. Data dbrand provide to the carrier. In my case, after weeks of waiting, I was contacted by the UPS representative asking me to provide all the information about the order manually, for the customs: the order confirmation with the description o the goods and its value, as well as the proof of payment regarding this shipment, full name, Portuguese tax number, and phone number. So I had to go through emails and collect the data about this purchase manually, myself. At the same time, dbrand claims that they provided all the necessary data to the carrier. Ok, they are not guilty I suppose. Or are they and should I care?
6. Skin image quality. It's 3 out of 5 at most, as the image of the skin is blurry and pixelated. You should NOT expect the same skin as you see on the website.
7. And finally - the after-order support quality. Long wait with no response, missing data about my order, and the positioning of the dbrand support - they did everything right and it's you (the customer) and the UPS/Aramex to blame for everything else.
In overall, my first impression of the brand was really positive, but the way they treat customers who already made an order is not acceptable. Trust me, I know what I'm saying since I've been working for years in webshops development and customer support as well.
I trust this is not how this business should work, and making a nice pre-shopping experience is just a part of success - the whole process up to 5 stars review after the order matters.

My honest review is 2 out of 5. It's not a 1 star experience only because I did receive the skin, and it fits the iphone just fine.

With that being said, I strongly advise to avoid the dbrand and despite thousands of reviews - I do not recommend you to risk and buy from them.
Yes, this is just my personal experience where dbrand failed in almost everything.

Date of experience: February 14,2023