Darn Good Yarn

Firstly, Darngoodyarn doesn't seem to post any review less than 4 stars on their website. That's a huge red flag.

One thing leaving a review does seem to do is get customer service to take notice ;) I never heard back from customer service (though their site indicates a 1-2 day response time) until I left a couple three star reviews.

I've placed one order with them: I ordered a variety pack of mystery yarn, a sari skirt (since it was only a $10 add if I got the yarn), and two random items from the closeout clothing/accessories.

The good: The sari skirt was gorgeous. I got a full-length one, and they can be worn multiple ways which adds versatility. The yarns I got and the skirt paid attention to the color notes I had given at ordering (you can list colors you like and colors you do not want.)

The OK: The mystery yarn pack had little variety. 4 of the skeins were sari ribbon yarn which is OK for some crafts but frays like crazy. The fifth skein was a regular yarn but unlabeled (I found out later that it was yak); the color was nice, a sort of dark bluish gray.

The bad:

- Neither of the two items I ordered from closeout clothing/accessories were clothes or accessories. They were both household goods - a basket and a pillow cover. I wouldn't have ordered had I known they were including home goods in the category (due to the difficulty of decorating with random colors - especially the bright fushia these were in!)

- Customer service didn't respond very quickly to my inquiries - only after I left reviews did they finally reply to my email. They said that home goods were supposed to be included in the clothing/accessory category, and I did find out that the unlabeled yarn was yak (but no other details.) Polite overall, but not especially helpful.

I was able to make an adorable toddler dress out of the pillow cover and two of the sari ribbon skeins (although I had to braid the ribbon to get it durable enough to use) - so that ended up OK. Overall though, I probably wouldn't order from this company again. I love the *idea* behind the company and want to like it, but it seems they have a few glitches to iron out before I could feel comfortable ordering or recommending them,

Ordered via a "closeout" sale on FB. BOGO sari wrap silk skirts. Made an order. Thought everything would be fine. 2 weeks goes by, and no word about my skirts. Emailed them, and was told that "maybe they would be shipped in a few weeks". I wrote them back, because WTH? I thought it was a "closeout", and they were still running the sale on FB... I thought it was a "closeout" so how can they be "out"? And I was told essentially I was too picky about my color requests, so it will probably be a while, but I would receive a free silk tote bag for the trouble. Then I got a bulk email stating that the skirts were backordered, and would be shipped 4-6 weeks from the order date, and there would be a silk tote bag in the order for the trouble, but not to worry, because I was doing a good deed for women in india or whatever (as though that excuses the dishonest business practices). Anyway, exactly 4 weeks from the day I ordered I got an email that the skirts were shipped. Hooray! I was so excited. I got them 3 days later, and surprise surprise... No silk tote bag... No note stating why they were not there. So of course, after all that, I emailed them bcuz WTH? Now they are trying to pull a fast one. After 2 emails, I got an overly chipper email stating that they were OUT of the bags, but they didn't want to delay my order. If that was the case, why no email or note stating that? I would have given the company one star, except that the product seems to be high quality, decently made, and pretty I guess. I probably would have liked them better if I were able to pick my color/pattern myself, but that is a minor beef that I knew about when I ordered, and they did there best to match the preferences I gave them. I won't be ordering from them again.

May offers are sent to customers yet few qualify for them. I enjoy their skirts and if you get a bad skirt, they are really good about sending a replacement no charge. However, this does not change the fact that their marketing department is consistently sending offers that I never qualify for and every time I contact DGY about this issue, I'm told it's a mistake and thanks for understanding. I don't understand, so please stop saying this. I can overlook a mistake or two but this is a consistent problem at DGY. So much so that I finally threw in the towel on this company due to the marketing nightmare. I appreciate the BOGO's and other great offers but I can't overlook the constant mistakes. I have bought my last DGY skirt. I won't even buy from a 3rd party anymore and deleted all my third party sellers. DGY was willing to lose me as a customer over $15. So I went on Etsy and spent $50 on two fabulous off brand skirts. That's $50 DGY will never see from me again. And that was just today! I have 35 DGY skirts and will never buy another.

UPDATE:

What you fail to mention is that several customers were given the additional 15% off, on top of the BOGO, and you honored the discount since it was your error. I have that in an email! You tell me no while saying others can have it because they happened to order before the error was fixed. BE CONSISTENT! If you are going to tell the story, tell the WHOLE story, not just the part that makes me look petty. And I don't believe you are sorry you lost me as a customer because on my last order, I had blood all over one skirt and huge holes in another. Neither can be hidden by wrapping. The blood is unsanitary, especially in a COVID world. NO ONE ever responded and so I'm out 2 skirts from my last order of 5. The only response I got was to ask how my customer service experience was and I gave you a 1 and told you no one has helped me. I would have given a zero but it's not an option. Still haven't heard back. So if you really care about losing me, respond to me email or replace the 2 skirts I can't wear but paid for.