I love theseyarns. And this company... brat customer service. And the unique y SSA rns allow for veryspecial gifts you create yourself. Prices are very nice... with the coupon availabilities they are affordable i recommend highly
Dear dgy,
I got my first darn good yarn $10 subscription box per month I was so excited and even though I don't wear neck warmers I used the cake of yarn to make a small pillow to decorate my bed I love pillows and I love love the way it came out thank you for the box of the month can't wait to get my next kit. Sincerely Desiree Jackson
I LOVEEEE IT! Thank you for sharing what you made! This is really cute :) I might steal your idea here. :D We hope you will love the coming surprises!
-Claudia
I just finished my first monthly project, a small colorful cowl. I love that everything you need is in the box! It was fun & easy to complete! Thanks Darn Good Yarn!
Thank you so much for writing in, and for sharing your amazing work! Getting to see what our customers are making with our Darn Good Yarn always puts a smile on my face, and is one of my favorite parts of this job! Great work, and thank you for your support.
-Claudia
I have ordered the sari wrap skirts. They are beautiful, ethically created, and customer service is wonderful! Will be recommending and buying again!
Aww! Thank you Lin❤️ We hope to see some photos of you wearing your favorites! Make sure to tag us on social:)
-Claudia
Decided to join the Facebook page and attend a Live show. Wonderful customer service! I can't wait to receive my skirts!
Thank you SO much for this great feedback!
We hope to see you at our upcoming live sales!
Thank you for your support. Please let us know what you think about your new order! <3
-Claudia
Great yarns that are reasonably priced and support women in underprivileged areas. Customer service is responsive and excellent. Love the yarn of the month boxes, quick projects.
Thanks for your awesome review, Martha! We work hard to meet expectations like yours, and we can't thank you enough for supporting us and what we do❤️ ❤️
-Claudia
The first scein of yarn I received was super silky and crazy colorful. I completed the "Ripples Neckware" pattern with this beautiful yarn. I also received knitting needles and a crochet hook that are made of wood, of good quality, and are purple and blue variegated. I also received a few free patterns! The second box I received had a beautiful blue and purple variegated yarn. I haven't had a chance to make anything with it yet but it's stunning! I also received beautiful yarn earrings! I am in LOVE with the Darn Good Yarn box! It is only $10 a month and I won't be cancelling! I will be surprised with something new every time! I'm sooo excited!
Hi Meaghan! We really appreciate your feedback! We're so happy that you loved everything. It’s people like you that make Darn Good Yarn so great and keep us going on our mission. Thank your for trusting and enjoy! <3
-Ayani
I love the hand knit slipper socks ali ordered. The colors are beautiful. They are well made and warm. I've decided to give a pair to each of my daughters and daughter in laws for Christmas.
Wonderful! Happy Holidays to you and to your family :) I'm sure it's going to be a fun Christmas to all and you and we are delighted to be part of it! Xoxo
-Claudia
I had been eyeing the Facebook ads for this company and reading user comments (looking for negative feedback) for well over a year before I finally got the nerve to buy. It was a post-Christmas "buy 2, get 4 free" sale on sari skirts, so even though my total with tax and shipping still ran $160, it worked out to only $27 or so each. I got nervous because the website said in-stock items usually ship in two to three days, but two weeks went by without getting a shipping notification. I emailed the company, and immediately got an automated response that since it was the weekend, someone would contact me Monday. I did receive an email from a real person, who said that because of Christmas they were behind in fulfilling orders, but my order was pending and a notification would be sent. About 3 days later, I did receive a notification, and about 5 days after that, all six of my skirts arrived. And they are BEAUTIFUL, and SO comfortable. I absolutely love wearing them. They are well made, and I love that they are made from recycled fabric. The company is up front about every skirt being unique, and that the skirts you will receive will NOT be the ones in the photos. I sent my requests for style, colors and patterns and was delighted with what was chosen for me. I absolutely would (and probably will) order from them again.
Glad to hear from you Shannon! We can not wait to see you wearing those skirts you received.
Thank you for this amazing feedback! We truly appreciate it. ❤️❤️❤️
-Claudia
I got a skein of rainbow yarn that I'm absolutely in love with! Not only is it soft, but I LOVE that it's 100% recylcled! I made 4 granny squares that are going to be 2 coin purses! Thank you!
Hi Nina! We're delighted to hear that you loved the yarn you received and thank you for sharing us what you made, you did such an amazing work! I love the purses, they are just so cute! <3 - Ayani
Best customer service ever, quick responses, always helpful. The merchandise is fabulous. Unique, great quality, always beautiful.
Thanks so much, Sherri!
It's good to hear it.
We can't wait to continue doing business with you in the future:)
Claudia
I have not received my skirt yet but I must comment on DarnGoodYarn's prompt and courteous customer service. I had a question about a coupon and got an answer almost immediately. Good Work!
Thank you very much! We appreciate your feedback and we hope you will love your skirt as soon as it arrives! Have a blessed day❤️
-Claudia
I ordered one skirt and that's all it took to get me hooked! I now 8 of them. I love the minis and the ankle lengths. The staff and customer service is great. I look forward to ordering more.
Thanks a lot for sharing! Happy that you all love these skirts! I like all of it but my #1 fav would be the violet skirt on the left ❤️❤️❤️ That is breathless:)
-Claudia
I received my order. Yarn of the month. Starting Nov, 2018 I loved my order. The silk yarn *bright, beautiful* and soft. Just the idea of helping others. Totally a Blessing...
Hi Angelica! We are SO glad that you joined and loved it! Next projects are going to be exciting too.
We treasured people like you supporting our product and cause, so a big THANK YOU from all of us here in DGY:)
-Claudia
I love the different colored boxes each month. I get so excited when I get a box from the mailbox. I love yarn I have made some of the projects and had fun!
Thank you for your awesome review Karen! Good to hear that you are enjoying your monthly surprises! ❤️
-Claudia
Love their clothing that is ethically sourced, made by hand, and beautiful colors. Awesome customer service. I'm hooked!
Hi Jackie!
Wonderful! Thank you for your insight, and for sharing here some photos of your skirts! They are so pretty <3
-Claudia
Update:
Amanda reached out and apologized profusely. She promised to handle my exchange personally and ship it out first thing Monday.
I ordered 5 skirts 3/14/19 (buy 2 get 3 free promotion). They took a long time to arrive and I needed to return all of them to be exchanged as they did not fit the description I provided. I shipped them UPS at my expense ($26) and with the tracking info I could see they were accepted by "Snow" 4/10/19 at 11:17am. It is now 4/19/19 and I STILL have not recieved confirmation that they have been received, or that my exchange is being processed. I had to email them to request the number THEY require to avoid restocking fees. I have emailed them 3 times in regards to the status of my return and have recieved lack luster form emails in return. I tried chatting only to receive a generic "we're working on it and will send you an email when we process your exchange". I have reached out to no avail. The customer service experience I've had with Darn Good Yarn has been on par with scam companies that operate from China. I'm one Monday away from reporting the transaction to my credit card company as fraudulent. A little communication is all I have asked and I've been repeatedly ghosted.
I don't recommend this company at all.
Hi Amy!
I can't imagine the long wait of your exchange and we are really sorry about it :( Thank you for your constant communication and this feedback is much appreciated. Amanda is already working on new strategies to improve our services and work-around!
-Claudia
I ordered my skirts on May 4. A couple weeks later, I got nervous, because I was seeing other reviews talking about fast shipping. I had never ordered from a facebook ad before, and I wondered if I had fallen victim to a sham. I reached out and Darn Good Yarn was very responsive and very friendly. My preferred size was just taking a little longer and my order would be on it's way asap. On May 20, my order arrived and I was giddy over how pretty each skirt was. I still am, lol. They are just gorgeous. Each skirt can actually be worn on either side, making for 2 skirts each. The material is light, it hangs pretty and flows nicely, and I don't feel hot and clammy. The quality of the material and the sewing is very good, I'm not worried about my clumsy, wild ways will ruin them. These skirts look nothing like anything anyone could drive down the road to buy, they are unique. I cannot wait to order more! And I'll be ordering for my daughters, and some friends, these will make wonderful gifts!
Also the purse. It is perfectly pretty and sturdy. The adjustable strap means that I can carry it on my shoulder or across my chest, it feels and looks great. The inner pocket is pleasantly deep, and the purse has a subtle zipper closure.
Place an order, you won't be sari!... I'm sorry, I slay me, I'll see myself out <3
(I tried to upload pictures, but can't figure out how to resize my pictures so that I can.)
Thank You for giving us a shot despite online scams and Thank you as well for taking the time to leave us such a beautiful review. We take pride in giving outstanding service every customer and we're overjoyed to receive your compliments and appreciation. We look forward to see your lovely photos soon so be sure to tag us on socials:)
-Claudia
I love all the products that I have purchased from darn good yarn. The quality is amazing and I love the fact that there materials are recycled. I reccomend all the products that sell.
Thank you Marcy! :) We can't help but smile reading feedback like yours. We truly appreciate your support!
-Claudia
I highly recommend DarnGoodYarn. Despite their size, this company focuses on personal service and excellent produce with every order. You cannot go wrong ordering from them
Thanks Kim! I appreciate you writing in and we are happy that you seem to have a great experience with us. Your feedback means a lot to all of us here at DGY. Much love! ❤️️❤️️❤️️
-Claudia
Answer: Hi there! Thank you for your comment. We had a month or so earlier this year when we grew a little faster that we could handle. We were unable to keep up with orders at that time and had to take a step back to catch our breath. We recognize orders were late and do apologize about that! In the time since, we have completely revamped our subscription box and I would really love to send you one on us so you can see all the upgrades we have made! If you can please email me at amanda@darngoodyarn.com I would love to get you set up! Xoxo
Answer: Hi Anti! Thank you for writing, and I'm sorry for the delay in reply. We honestly don't add fake reviews, but we do ask our customers if they would like to leave a review and we have some pretty happy customers. May I ask, did you see reviews that looked especially fake, or were you on another site that stated something about fake reviews? We encourage all our customers to leave a review, and even the bad ones get reviewed as they really help us make sure we are as good as we can be. If you have any feedback I'd love to hear it. Especially sites like Yelp, we actually can't anything regarding Yelp reviews. Yelp is very strict about this policy to ensure no businesses can make themselves look "better" than the consumers believe they are. So the Yelp rating is a very real, very honest rating. I hope this helps, but would love to hear any thoughts you have. You can reach me directly at CSManager@darngoodyarn.com with any questions or comments. Thank you! -Phil
Answer: Hi there! We still stick into shipping the packages between 15-20th! Some batches of customers may receive it too soon and some at the later part but we are hoping it will be there in time!
Answer: I am very sorry about the experience! If you can still send us an email so we can look the the history of your concern, we would much appreciate it! :)
Darn Good Yarn has a rating of 3.8 stars from 126 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Darn Good Yarn most frequently mention customer service, sari skirt and ankle length. Darn Good Yarn ranks 10th among Indian Clothing sites.
Thank you so much for your kind words! We're just a little bratty here at Customer Service;)
I'm so glad that you're loving our products!
-Kate