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CycleGearReviews 10,373

4.8

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,110
value
14
shipping
6,832
quality
10,140
This company responds to reviews on average within 3 days

Instant Feedback

29,670 reviews

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Wisconsin
1 review
0 helpful votes
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LS2 Avant X
July 14, 2025

Great, knowledgeable people. Steered me to the best option for me, different than what I came in to buy.
Very happy.

Date of experience: July 4, 2025
Utah
1 review
0 helpful votes
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New Tires Quickly
July 14, 2025

Ordered new tires for my Zero FX from teh website and had them shipped to the store. The store removed teh old tires and tubes, installed and balanced the new tires and tubes. This was done in a week's tiime. Very happy.

Date of experience: June 28, 2025
Vermont
1 review
0 helpful votes
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Found exactly what I wanted
July 14, 2025

Great customer service, quick inbound shipping, good prices, quality merchandise and no buyers remorse!

Date of experience: June 29, 2025
Colorado
1 review
0 helpful votes
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As Always, Great
July 14, 2025
Updated review

Excellent customer service, products, and tire mounting. Very satisfied.

Date of experience: July 4, 2025

One of my favorite gear stores
April 27, 2025
Previous review

Never had an issue and customer service is excellent, orders are always shipped fast. Also is my new tire store and the mounts are perfect.

Date of experience: April 17, 2025
Connecticut
2 reviews
0 helpful votes
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Great
July 14, 2025
Updated review

Great as always. In stock and on time. Shipped and delivered quicker than expected.

Date of experience: July 4, 2025

Great as always
July 2, 2025
Previous review

Great as always

Date of experience: June 22, 2025
Ohio
2 reviews
0 helpful votes
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Helmet shield order
July 14, 2025
Updated review

Order was received as expected within an acceptable timeframe

Date of experience: July 4, 2025

Easy shopping and quick delivery most of the time
April 27, 2025
Previous review

Easy shopping and quick delivery most of the time.

Date of experience: April 17, 2025
Oregon
1 review
0 helpful votes
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Fantastic customer service!
July 13, 2025

Ordered a new helmet and riding shoes and decided to return the shoes for more protective boots. Customer service was top notch and made it pretty much seamless.

Date of experience: July 3, 2025
North Dakota
1 review
0 helpful votes
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Great product, great price.
July 13, 2025

Found exactly what I needed, that I could not find anywhere else. Ordered, paid, and delivered in two days.

Date of experience: July 3, 2025
Tennessee
2 reviews
0 helpful votes
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Axis
July 13, 2025

Great product Fast shipping. Cycle Gear is a great company!

Date of experience: July 3, 2025
California
1 review
0 helpful votes
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Some times the Shopping items om line are what you're expected, also a closer store you can had a guides for what you required, technical decision are the properly approach to make you projects comes smoothly, and lest spend of time and money, I always preferred see firstly anything that I'm need, and with this technology of Internet of all thinks some time they sale low quality production, is better the old times..."Window Shopping", at list was more entertainment

Date of experience: July 3, 2025
Florida
1 review
0 helpful votes
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Perfect
July 13, 2025

Perfect service, from time to buy up to delivery on time. Easy to browse website. Good deal price

Date of experience: July 3, 2025
Missouri
1 review
0 helpful votes
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My tires arrived quickly at the store. When I arrived with my wheels they were able to mount and balance them while I waited. Quick and easy.

Date of experience: June 26, 2025
New Jersey
1 review
0 helpful votes
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Good Experience
July 12, 2025

I had been looking for a full face helmet wii5h good quality for a while now and saw the LS2 assault helmet on sale so I decided to buy it right away. The product was shipped quickly and received well within the 5-7 day timeframe they gave. I think I had it by the 3rd or 4th day. The product came in nicely packed and without any kind of damage even to the shipping box.

Date of experience: July 2, 2025
Pennsylvania
1 review
0 helpful votes
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Helmet was damaged!
July 12, 2025

I bought an open box k1s helmet. Received it with a bunch of scratches. I reached out and was given $15 store credit. I bought a cardo in-store, when I went to install the Bluetooth, I found out that the shell of the foam on the inside was cracked! The helmet was obviously used and abused prior to me receiving it. The safety of the helmet was compromised. When I contacted cyclegear about it. They charged me for a whole new helmet instead of just sending me a replacement. Between the price of the helmet and the $800 i spent in-store, I won't be returning. They obviously didn't care to make their wrong, a-right, with the safety of the helmet being compromised. They screwed it up. "Open box" description says --the item won't be in original box or have original bag/manuals. You instead get a used, broken helmet. Had i not bought the cardo i wouldn't have known and could had made a differencehad I been in an accident. Shame on you cyclegear!

Date of experience: July 2, 2025
Kimberly E. — CycleGear Rep
5 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers. I see a refund was issued in full for the replacement helmet sent. If you need further assistance, please reach out to us.

California
1 review
0 helpful votes
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Always above expectations
July 12, 2025

The team working at this location is always amazing, always upbeat, amazing attitudes, and always helpful. As a relatively new rider, only about a year in with 8500 miles, they're always have patience with me and explain the products they suggest and why they're suggesting them.

Date of experience: June 26, 2025
Alabama
1 review
0 helpful votes
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Knowledgeable staff and easy to find parts. Accurate descriptions and quick delivery.

Date of experience: July 2, 2025
Indiana
2 reviews
0 helpful votes
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Pads
July 12, 2025

Great price, fast shipping. Friendly, Knowledgeable,& Helpful staff.

Date of experience: July 2, 2025
Texas
1 review
0 helpful votes
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New Rockwells
July 12, 2025
Updated review

Im impressed. They are well made boots, that are flexible yet strong. I snug the laces around the foot then lightly do the open hook lacing around the ankle and they are solid. Im glad i spent the extra and got real boots unlike what ive tried on from name brands and local shops. I imagine them only improving after a little breaking in. Thank you, Stoked.

Date of experience: July 2, 2025

Cool
July 1, 2025
Previous review

Cool. Stuff.

Date of experience: June 21, 2025
California
1 review
0 helpful votes
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Easy boot shopping!
July 12, 2025

I came to cycle gear not knowing exactly what boots I wanted, but knowing my riding style I had an employee throw me some recommendations. The one name I did know was alpinestars smx v3 but they didn't have those in store. Fortunately the worker knew of an adjacent alpine stars boot that he said would fit the same, Sure enough two days later my order for smx v3s came in and they fit just like what i tried in store.

Date of experience: June 21, 2025
Georgia
1 review
0 helpful votes
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Amazing service
July 12, 2025

The guy who set me up at cycle gear was and is extremely helpful as I was trying on stuff. He was most helpful with the pants though in getting the right size for the mark. Would 100% shop again in the future after getting my Motorcycle.

Date of experience: June 21, 2025